I have family that live in Hoboken and have stayed at the Westin Jersey City numerous times. Last night when I checked into the room and moved the coffee table to make up the fold out sofa we found a broken wine glass with shards of glass still on the floor. There was some red molding wine still in the broken goblet. My granddaughter who is 4 was with us and I was concerned with her walking around the floor with the shards of glass. We then moved the sofa bed and there was used cotton balls, swizler sticks and general trash around. I called the front desk and housekeeping and the managers on duty came to the room. Housekeeping vacuumed the room and removed the glass and debris. They then went to make up the sofa bed and found old sheets still on the sofa bed with either wine stains or lipstick on the sheets. The only nice part was the welcoming and friendly staff who came and tried to do there best to apologize and clean up the mess. They could not do enough. They represented themselves professionally and admirably. Other little things I did not mention to them and we found later like the desk lamp not working, batteries dead in the remotes were just inconveniences. When I chose the Westin properties I had high expectations. Unfortunately with this stay it was not.
- Room Service