The room is nice and the layout is exactly as shown on the Westin web page. We actually booked the Premium Corner room. So far so good but once we arrived:
There was no service and all booking requests have been ignored. It's my wife's actual 40 birthday while we are staying here and I asked for a high level floor, advised that we arrive at about 2 pm and asked for a little welcome gesture on the room.
At check in we were advised to go to the mall (after an 10 hours trip) as check in is 3pm and they were all busy yesterday as the hotel was fully booked.
The bell boy took the tip to bring the luggage to our room but it was handed to us in front of the. Check in desk when we came back from the mall.
We didn't get a high floor room and of course nothing on the room.
Breakfast today was not even set up at 8am !! But to make up for the delay he burned our eggs ...
I would suggest to the Westing to offer a 'we make you feel welcome' package that one can buy for 100 Dollar. Such a welcome feeling is obvious not included when you book a room for 300+ per night.
Sorry we booked the Westin... Particular sorry for my wife .... But what was I thinking to expect some friendly attitude for a birthday guest.
- Official Description (provided by the hotel):
- Situated on the waterfront Financial District of Jersey City, our AAA/CAA Four Diamond hotel is just 200 steps and one subway stop to NYC. Featuring spacious guest rooms and inspiring view of Manhattan we're walking distance to great restaurants on the Hudson waterfront. Explore our hotel renovation, escape to the serenity of our 429 Jersey City accommodations and treat yourself to a stay in one of our elevated rooms for stunning view of the NYC skyline. Experience the rejuvenating Heavenly Bath and the signature Westin Heavenly Bed, perfect for a blissful night's sleep. ... more less
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- Also Known As:
- The Westin Jersey City, Newport Hotel Jersey City
- Westin Jersey City Newport
- The Westin Jersey City Newport New Jersey