I've stayed here for 4 nights each week for the past 4 weeks. Overall, the staff have done their best, but it appears the infamous "Jersey attitude" is alive and well in parts of this hotel.
Issues included Bar Snacks taking a while to arrive (and being cold upon arrival). Second time this happened (a ~35 min wait), I was on the receiving end of a lecture from the barmaid on how cancelling my burger order would put the kitchen staff to great inconvenience!
Last morning at the hotel - 7am - they decided to steam clean the carpet directly outside my room - not a good wakeup call.
And finally - I asked for a copy of the bill at checkout - "We can't give pre-pays bill copies" was the curt response from the checkout clerk. Incredulous, I insisted, The same checkout clerk grudgingly produced......a bill copy!
I'm booked into The Hyatt for the next few months of my NJ trip - hope they're a litlte more welcoming...
- Official Description (provided by the hotel):
- Situated on the waterfront Financial District of Jersey City, our AAA/CAA Four Diamond hotel is just 200 steps and one subway stop to NYC. Featuring spacious guest rooms and inspiring view of Manhattan we're walking distance to great restaurants on the Hudson waterfront. Explore our hotel renovation, escape to the serenity of our 429 Jersey City accommodations and treat yourself to a stay in one of our elevated rooms for stunning view of the NYC skyline. Experience the rejuvenating Heavenly Bath and the signature Westin Heavenly Bed, perfect for a blissful night's sleep. ... more less
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- Also Known As:
- The Westin Jersey City, Newport Hotel Jersey City
- Westin Jersey City Newport
- The Westin Jersey City Newport New Jersey