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“Like a Dream”

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The Westin Jersey City Newport
Ranked #2 of 13 Hotels in Jersey City
Certificate of Excellence
Boston, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Like a Dream”
5 of 5 bubbles Reviewed 25 June 2014

My boyfriend and I stayed here for a weekend in March to celebrate our anniversary. We wanted to experience the 5-star luxury of the "Big Apple" while staying within budget, and this hotel did just that.

THE GOOD:
- The room was pretty big for the NYC area.
- Room was very clean, almost seemed brand new. Bed was super comfortable.
- The million-dollar view of the WTC tower and downtown Manhattan was visible from anywhere in the room. Large windows were a definite plus.
- Bathroom was AMAZING. Large soaking tub, "rain" showerhead, double sinks/vanities.
- Right down the street from the Newport Mall and a Chili's restaurant (for fast, casual, cheap dining on the go).
- Newport is a surprisingly beautiful area. When you've spent the whole day in dirty downtown Manhattan, it's refreshing to come home to a cute waterfront mini-city.

THE BAD
- One of the faucets in the bathroom sink was broken. We didn't feel like complaining, but hopefully it's fixed by now.
- Room service was overpriced. We paid at least $10 for a "brownie sundae" of sorts that was basically raw brownie batter/undercooked.
- During check-in and check-out, the front desk employees wouldn't stop bothering us about the Westin Rewards Program. I get that they're required to ask all guests, but we declined- twice!- and they were STILL pushing us. Not a good look.

Room Tip: The deluxe room with the soaking tub is definitely worth it. The view of the city is priceless.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heidifaith0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello Heidifaith0,

Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful stay at our property. Feedback is our best opportunity to hear the voice of the customer, and to learn the areas in which we can improve our service. I am glad to hear that you enjoyed your room and the amenities of the hotel. Please accept my sincerest apologies that you felt pressured into signing up for SPG.

Please feel free to email me at bhumika.bharucha@westin.com so that we I can look into your stay further and check on broken bathroom sink you mentioned.

Thank you for your feedback. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,406 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (291)
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English first
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 21 June 2014

Hotel is in a great location I must say we stayed on 14th floor could see WTC Tower from a piece of windows rooms were very cheap , bathroom was ridiculously small and a tub from
Home Depot, the coffee maker made me stain my shirt as it had a leak almost got burned definitely not worth the price other then location this hotel should be 2 1/2 stars and a lot cheaper

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iliketotravel305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

This hotel is located in the newly upmarket section of Jersey City called Newport. On the river's edge, the Westin is a less-than-5-minute walk from the PATH train which can run travelers into New York City in minutes. The staff were pleasant and helpful, offering at one point in my stay to change my room due to noisy neighbors. My Junior Suite was spacious and quiet, with phenomenal views of the river. There was room enough to spread out and work in one area, relax in another, and sleep in yet another. There are plenty of restaurants nearby, as well as a shopping mall, replete with movie theater in case travelers want to catch a film or have teens traveling with them. The waterfront walkways across the street are also perfect for romantic strolls.

Room Tip: Higher floors being better views at this property.
See more room tips
Green Features: I love that this hotel offers an option of cutting down on water waste and energy by giving visitors the choice of NOT having towels and sheets replaced daily. For each day that you opt out, you are provided a $5 hotel coupon the be used for breakfast or cocktails.
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrShan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello DrShan,

Thank you for taking the time out to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff. I am delighted to hear that our hotels location perfect for your trip to NY/NJ.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Really nice hotel and the restaurant is very good.
Ask for the view on Manathan in the upper level, it is worth it!
Our room was very nice and luxury. We had a great time at this hotel and will surely go back!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tite-joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello tite-joe,

Thank you for taking the time to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florham Park, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 18 June 2014

We hosted a corporate meeting at the Westing in May 2014. This meeting was for a major corporation with 100+ attendees. There were problems with the hotel from day 1. They lost some of the printed materials we shipped to the hotel, although properly marked as per the Sales Mgr's instructions. The food was the worst part of the meeting. They served the same reconstituted chicken and fish for each lunch and dinner. They also did not clear dirty dishes and glasses from the breaks. They also were not replenishing food on the buffet for lunches. The worst part was the evening of our keynote speaker - they ran out of food for about 35 people. They had to cook additional food (different food) for the remainer of guests that did not have food. It was terrible and extremely embarassing. Some guests did not have dinner at all that night. The last day of the meeting ended at 1:00 and included a boxed lunch for attendees. The apples in the boxed lunches were disgusting - obviously old fruit. Several guests complained about feeling ill and one attendee, who at the potato salad in the boxed lunch, ended up at the hospital with food poisoning.

To date (one month after our meeting) was are STILL waiting for the final bill.

Something is definitely wrong at this hotel. The prices they are charging for rooms and food for a business function are definitely overpriced for what you get. I will never host a meeting at this property again. I doubt my company will be using them for any more events.

What a disappointment! It was terrible.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Debra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello Debra H,

Thank you for taking the time to review our hotel. Feedback is our best opportunity to hear the voice of the customer, and to learn the areas in which we can improve our service. Please feel free to email me at bhumika.bharucha@westin.com so that I can look into your stay further. Please be assured that I have forwarded you comments to our management staff so that they may review these in further detail with our staff.

Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back to our hotel to experience the service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

I have over the years stayed here countless times. Yes I prefer to stay in Manhattan, but when you need to think about cost, this is an excellent option. Clean, comfortable and half the price than Manhattan hotels and only few min away direct on the PATH train.

The Hotel:
It’s a business hotel, rooms are average biz style, nothing special, but the rooms are super clean and functional and the beds are comfortable. Staff is friendly. It has a pool and some rooms have a nice view of Manhattan skyline.

Location:
Its 4min walk for the PATH station, behind the hotel is a huge shopping center, with lots of shops, cinema, and food court. Next to PATH station is nice restaurant, including my favourite Sushi restaurant in NY (komegashi too)
Its 20min on the PATH train to NY (33rd st) and less if you visit funky places around Christopher St (West Village)
On weekends the PATH is a bit slower and you need to plan 30min for a trip into town (33rd), but it runs 24h a day.

Tips:
They have lots of weekend specials (it’s a biz hotel) and cheap rates if you plan a bit
Get the rooms with the big bathroom, it’s got a huge free standing tub by a window, in a huge bathroom, overlooking Manhattan
(It’s hard to beat laying in that that bath watching the sunrise over NY, especially if there is two of you, and you would be forgiven for staying in NJ and not NY)
Don’t eat in the hotel, its expense and there is tons of options around the hotel.
Walk to Hoboken along the river and go explore the cool shops and streets in Hoboken. (Good night life too)

Yes its not Manhattan, but the price is hard to beat, and actually the area has fun things to do too. Great for visiting NY on a budget and great for biz visit to NY.

Room Tip: Get the rooms with the big bathroom, it’s got a huge free standing tub by a window, in a huge bathro...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Misiu_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 19 June 2014
Hello Misiu_UK,

Thank you for taking the time to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomsburg, Pennsylvania
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

We booked this hotel at the last minute. The parial view of the skyline is great! The curtains in our double bed room parted a great partial view of the skyline and the river with ferries, busy traffic, and the light rail which is a popular NJ transit from Jersey city to Hoboken. The hotel is a 3 minute walk to the new Port mall. There is a parking fee of nearly $18 per day at the parking garage.Cannot review about room service as we haven't ordered any breakfast from there. The beds were neat and comfy. The air conditioner in the room was in great working condition and I was freezing in no time. Had a great experience except that it sounded a bit pricey to me.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank gamanamMadhuram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello gamanamMadhuram,

Thank you for taking the time to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Jersey City Newport

Property: The Westin Jersey City Newport
Address: 479 Washington Boulevard, Jersey City, NJ 07310-1972
Phone Number:
Region: United States > New Jersey > Jersey City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Jersey City
#2 Business Hotel in Jersey City
#3 Family Hotel in Jersey City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Jersey City Newport 4*
Number of rooms: 429
Official Description (provided by the hotel):
Situated on the waterfront Financial District of Jersey City, our AAA/CAA Four Diamond hotel is just 200 steps and one subway stop to NYC. Featuring spacious guest rooms and inspiring view of Manhattan we're walking distance to great restaurants on the Hudson waterfront. Explore our hotel renovation, escape to the serenity of our 429 Jersey City accommodations and treat yourself to a stay in one of our elevated rooms for stunning view of the NYC skyline. Experience the rejuvenating Heavenly Bath and the signature Westin Heavenly Bed, perfect for a blissful night's sleep. ... more   less 
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Also Known As:
The Westin Jersey City, Newport Hotel Jersey City
Westin Jersey City Newport
The Westin Jersey City Newport New Jersey

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