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“Always great service”

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The Westin Jersey City Newport
Ranked #2 of 14 Hotels in Jersey City
Certificate of Excellence
Boston, Massachusetts
Level 4 Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Always great service”
Reviewed 26 June 2014

I have stayed at this hotel many times and always been pleased with the service. It is a very well run Westin that provides what you expect from the brand. Location is good with easy access to NYC via the NJ Path nearby. The hotel is clearly very well managed and service is always very pleasant and responsive. Patrick Cavanagh at the Front Desk is one of the best I have encountered and a great asset to Starwood.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dubin115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello Dubin115,

I am delighted to hear that you had a wonderful stay at our property. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with about Patrick to our management staff so he can be recognized for job well done.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,430 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (294)
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English first
Boston, Massachusetts
Level 6 Contributor
165 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 26 June 2014

I stayed for one night at the Westin in advance of a meeting. The staff, rooms and common areas were all typical of a nice Westin. It is conveniently located near the PATH station (across the street), Lightrail (behind) and is walkable to many shops and restuarants in the area including the mall. My only negative is I thought $31 for valet parking was pretty pricey. I was too tired when I pulled in to deal with self parking but if I return I would investigate to see if there is a cheaper option - there are plenty of garages in the area. As of late I have been alternating between the W in Hoboken, the Sheraton in Weehawkin and now this property. The W being the nicest, then this hotel, then the Sheraton in that order.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunSeekerMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
Reviewed 26 June 2014

After a very arduous 24 hours escorting a young lady to substance abuse treatment, it was very refreshing to finally land in a hotel that was ready for us and made our stay very relaxing and comfortable.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wwidepi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 June 2014

My boyfriend and I stayed here for a weekend in March to celebrate our anniversary. We wanted to experience the 5-star luxury of the "Big Apple" while staying within budget, and this hotel did just that.

THE GOOD:
- The room was pretty big for the NYC area.
- Room was very clean, almost seemed brand new. Bed was super comfortable.
- The million-dollar view of the WTC tower and downtown Manhattan was visible from anywhere in the room. Large windows were a definite plus.
- Bathroom was AMAZING. Large soaking tub, "rain" showerhead, double sinks/vanities.
- Right down the street from the Newport Mall and a Chili's restaurant (for fast, casual, cheap dining on the go).
- Newport is a surprisingly beautiful area. When you've spent the whole day in dirty downtown Manhattan, it's refreshing to come home to a cute waterfront mini-city.

THE BAD
- One of the faucets in the bathroom sink was broken. We didn't feel like complaining, but hopefully it's fixed by now.
- Room service was overpriced. We paid at least $10 for a "brownie sundae" of sorts that was basically raw brownie batter/undercooked.
- During check-in and check-out, the front desk employees wouldn't stop bothering us about the Westin Rewards Program. I get that they're required to ask all guests, but we declined- twice!- and they were STILL pushing us. Not a good look.

Room Tip: The deluxe room with the soaking tub is definitely worth it. The view of the city is priceless.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank heidifaith0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello Heidifaith0,

Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful stay at our property. Feedback is our best opportunity to hear the voice of the customer, and to learn the areas in which we can improve our service. I am glad to hear that you enjoyed your room and the amenities of the hotel. Please accept my sincerest apologies that you felt pressured into signing up for SPG.

Please feel free to email me at bhumika.bharucha@westin.com so that we I can look into your stay further and check on broken bathroom sink you mentioned.

Thank you for your feedback. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 21 June 2014

Hotel is in a great location I must say we stayed on 14th floor could see WTC Tower from a piece of windows rooms were very cheap , bathroom was ridiculously small and a tub from
Home Depot, the coffee maker made me stain my shirt as it had a leak almost got burned definitely not worth the price other then location this hotel should be 2 1/2 stars and a lot cheaper

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iliketotravel305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 June 2014

This hotel is located in the newly upmarket section of Jersey City called Newport. On the river's edge, the Westin is a less-than-5-minute walk from the PATH train which can run travelers into New York City in minutes. The staff were pleasant and helpful, offering at one point in my stay to change my room due to noisy neighbors. My Junior Suite was spacious and quiet, with phenomenal views of the river. There was room enough to spread out and work in one area, relax in another, and sleep in yet another. There are plenty of restaurants nearby, as well as a shopping mall, replete with movie theater in case travelers want to catch a film or have teens traveling with them. The waterfront walkways across the street are also perfect for romantic strolls.

Room Tip: Higher floors being better views at this property.
See more room tips
Green Features: I love that this hotel offers an option of cutting down on water waste and energy by giving visitors the choice of NOT having towels and sheets replaced daily. For each day that you opt out, you are provided a $5 hotel coupon the be used for breakfast or cocktails.
  • Stayed May 2014, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank DrShan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello DrShan,

Thank you for taking the time out to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff. I am delighted to hear that our hotels location perfect for your trip to NY/NJ.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 June 2014

Really nice hotel and the restaurant is very good.
Ask for the view on Manathan in the upper level, it is worth it!
Our room was very nice and luxury. We had a great time at this hotel and will surely go back!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tite-joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Office at The Westin Jersey City Newport, responded to this review, 7 July 2014
Hello tite-joe,

Thank you for taking the time to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Jersey City Newport

Property: The Westin Jersey City Newport
Address: 479 Washington Boulevard, Jersey City, NJ 07310-1972
Phone Number:
Region: United States > New Jersey > Jersey City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jersey City
#2 Romantic Hotel in Jersey City
#3 Family Hotel in Jersey City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Jersey City Newport 4*
Number of rooms: 429
Official Description (provided by the hotel):
Situated on the waterfront Financial District of Jersey City, our AAA/CAA Four Diamond hotel is just 200 steps and one subway stop to NYC. Featuring spacious guest rooms and inspiring view of Manhattan we're walking distance to great restaurants on the Hudson waterfront. Explore our hotel renovation, escape to the serenity of our 429 Jersey City accommodations and treat yourself to a stay in one of our elevated rooms for stunning view of the NYC skyline. Experience the rejuvenating Heavenly Bath and the signature Westin Heavenly Bed, perfect for a blissful night's sleep. ... more   less 
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Also Known As:
The Westin Jersey City, Newport Hotel Jersey City
Westin Jersey City Newport
The Westin Jersey City Newport New Jersey

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