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“Great place to stay with pets”

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Candlewood Suites Jersey City
Ranked #6 of 14 Hotels in Jersey City
Certificate of Excellence
Reviewed 15 February 2014

I have not had a bad experience here and recently stayed a week with my two dogs. The room was clean and comfortable. The staff is friendly. It is centrally located and a great place if you have a long stay or want to have kitchen facilities. Close to mass transportation to the city and lots of places deliver food if you don't want to cook. Staff was friendly to the pets. Very quiet.

Room Tip: I would stay away from the first floor only because people use entrances other then the lobby to tak...
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  • Stayed: February 2014, travelled on business
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Thank Priscilla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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234 - 240 of 529 reviews

Reviewed 9 February 2014

This hotel was great with a comfortable stay, quiet rooms and close to the Big Apple. The express train to Manhattan is a short walk away and $2 to get into the City and $2 back. What a deal. Plenty of good restaurants near by and a great wine shop with a good selection is within walking distance. Exercise facility was good and the weather was nice so I got to run on the nearby boardwalk and look at the Manhattan Skyline. Freedom Tower never looked more empowering. The service was nice and it was about a 1/2 hour from Newark Airport by cab. I will definitely stay here again. Excellent value

  • Stayed: March 2013, travelled on business
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2  Thank SRaskie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Their suties are so clean, just what you want, very good service and house-keeping, well equipped with pots and pans, well kept, neat and tidy, they have a small store on the side where you can get pretty much what you might need every day, they have shuttle service and friendly shuttle driver too. It is a good stay and in prime location too.

Room Tip: Their suites are really well kept and maintained.
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  • Stayed: October 2013, travelled on business
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1  Thank dinsun2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

If you want to cook your own food this is the place to stay in NJ. I stayed there for over a month. It was fun. The front desk was friendly. I enjoyed my stay. The dry-cleaning is expensive but the wash is free. There is a liquor store nearby and so is the light rail and they do offer you drops to the Path Trains. Dont wait for your cab just go at the time you have booked and it would be available for pickup.

  • Stayed: May 2013, travelled on business
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1  Thank prashantraolko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

The staff was friendly, and the hotel is close to the light rail, but other than that the hotel has nothing to offer. There is no bar or restaurant in the hotel. The fitness room is small. The closest restaurant ( Chilis ) is about 2 blocks away. You have to stay 7 days to qualify for any sort of room service ( but they will allow you to exchange your soiled towels at the front desk ).

I'm thankful the room fan could be kept on all night, as that drowned out the noise of the light rail dinging all the time.

I would only stay at this hotel if I got a tremendous deal from a priceline bid.

If I had to do it over, I would not stay at this hotel, and would simply pick another hotel close to the light rail.

Room Tip: Stay anywhere on the light rail, and you'll be better off.
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  • Stayed: January 2014, travelled on business
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Thank francoisdaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Jersey City, responded to this reviewResponded 4 February 2014

Dear francoisdaman,

Thank you very much for taking the time to share your comments online.

I am sorry we were not able to exceed or at least be at par with your expectations. I sincerely apologize for we fell below your standards on most of our amenities. We deeply regret that this has prevented you from enjoying your stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.

We appreciate your feedback as this is our best resource for improving guest services. We hope to get a chance of hosting you again and allow us to change your perception of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2014

After having stayed ten days earlier at the MARRIOT COURTYARD a mile away, this was a disappointing hotel. The rooms( living and bed) were old and tired, there was no linen replacement, even the coffee sachet was one-time only though we stayed for three nights. I suppose that is the price one pays for picking a relatively cheap hotel in Jersey City!!

  • Stayed: May 2013, travelled with family
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Thank weeblepimkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Jersey City, responded to this reviewResponded 29 January 2014

Dear weeblepimkin,

Thank you for your recent stay with us and reviewing our property

I am disappointed to hear that your experience with us was not what you expected. I sincerely apologize for the room condition fell below your standards. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

We appreciate your feedback as this is our best resource for improving guest services. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 5 January 2014

My wife and two grown up kids and a grand child stayed for a few days in March 2013.
Checking was quite smooth and staff proved to be just professional. Rooms are clean and neat with decent facilities. Very suitable for business travel and short stays as the hotel is close to public transport and major shopping centers in this part of Jersey city.
The hotel is a 2/3 star facility, no more.

Room Tip: Higher floor rooms seem to be better for the view across tall buildings.
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  • Stayed: March 2013, travelled on business
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Thank brakaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Jersey City, responded to this reviewResponded 21 January 2014

Dear brakaba,

Thank you for your feedback of our hotel. I am happy to read you had a smooth check in and did appreciate our rooms, We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sorry that on this day we were not able to meet your expectations especially with some aspects of our hotel facilities. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades.

Thank you again for your review. I hope we have the opportunity in the future to provide you with a better experience.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Additional Information about Candlewood Suites Jersey City

Address: 21 2nd St, Jersey City, NJ 07302-3099
Phone Number:
Region: United States > New Jersey > Jersey City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Jersey City
Price Range: £100 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Jersey City 2.5*
Number of rooms: 214
Official Description (provided by the hotel):
Come and experience our new Comforts of Home bedding collection.The Candlewood Suites Jersey City is the only all suites hotel in the heart of the financial district of Jersey City, 214 suites, 8 floors, conveniently located near Harborside Financial Center, Exchange Place and Newport Financial Center. If New York City is your destination, the hotel is conveniently located between Exchange Place and Pavonia Path Stations. These trains will take you directly to midtown or lower Manhattan. Each spacious suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your over-sized executive desk with free high-speed Internet access and two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD player and VCR. Work off some stress in our fitness center or visit our Candlewood Cupboard. Whether your trip is for business or pleasure, our hotel can offer you the best value in the Jersey City and New York City area.Check out our special 'City Pass Package', which focuses on making your New York vacation more affordable. ... more   less 
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Also Known As:
Candlewood Suites Jersey City Hotel Jersey City
Candlewood Jersey City
Jersey City Candlewood Suites
Candlewood Suites Jersey City New Jersey

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