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“Not as described”

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DoubleTree by Hilton Hotel & Suites Jersey City
Ranked #3 of 14 Hotels in Jersey City
Certificate of Excellence
Reviewed 15 August 2014

The hotel is NOT right on the Hudson. I was advised to take the train into the city and not the ferry. Then I was given the wrong directions (written down on paper by the staff) to get to the train. The stop that I was told to take on the way back in from the city was 8 miles from the hotel and not a safe area! Upon return when I questioned the man working the desk about the directions I was given he said he does not even go to the area that we exited the train because it is not safe. Saving a little money to see the NYC sights is not worth this hassle. Just stay in NYC for a little extra cash

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank 160harrietm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded 19 August 2014

Dear 160harrietm,
Thank you for staying with us recently and for your valued feedback. We appreciate the time you took in giving us your thoughts. We can understand fully your frustration having received incorrect information and apologise for this. We are updating our information to ensure that other guests do not have a similar experience. We would like to make this up to you and prove to you that this was an isolated experience. Please call me directly at 201-499-2416 so I can assist you with a future reservation.
Warmest Regards,
John Sheedy,
General Manager

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685 - 691 of 1,399 reviews

Reviewed 12 August 2014

1. convenient location, very close to NYC 2. housekeeping definitely needs improvement, I found hair strands hanging from the tub spout but it was late and I was tired so I decided to clean it up myself. Also the desk had food residue on it which suggested that the cleaniness of the room is questionable.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank SCWC2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded 12 September 2014

Dear SCWC2014,
Thank you for staying with us recently and for your valued feedback. We normally get great comments on our guest rooms and cleanliness but I was sorry to see that your room was not to standard. It is our job to ensure that your room is perfect on arrival but when things go wrong we truly want to make it right for you and would have been delighted to do this while you were here. Please accept my humble apologies. We would love to welcome you back to show you that your experience was truly an isolated one. Thank you again for your time in bringing your concern to my attention.
Warmest Regards,
John Sheedy,
General Manager.

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Reviewed 7 August 2014

the most helpful and pleasant front desk person I have ever come across. the girl, forgot her name, was the best at her job. I needed some changes to my reservations and also some help with the sight seeing around new York and she gave me the best tips.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank DrHandMaterK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded 12 September 2014

Dear Dr. HandMaterk,
Thank you for staying with us and for your great feedback. While I was happy to see it, it did not come as a surprise that our front desk staff member took such care of you. They love taking care of our guests and take great pride in comments like yours. Thank you for your wonderful recommendation.
Warmest Regards,
John Sheedy,
General Manager.

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Reviewed 6 August 2014

If you are looking to save a bit of money on a trip to NY City there really is no better place to do it than this hotel.

Located in Jersey City's Newport section, which is very safe and well lit and actually quite nice despite Jersey City's reputation, the hotel is a 5-7 minute walk from the PATH train that connects you straight to two lines directly into either Midtown or the Financial District at the World Trade Center. It is also right next to the Light Rail which will take you further into New Jersey.

Hotel is clean and comfortable and the staff is friendly and welcoming. Not a 5-star hotel by any means, but perfect for a home base when visiting the city if you don't mind a quick train ride in and out. It also has a neighboring garage where you can park your car.

Plus, you pretty much have to take out a second mortgage to stay at a decent hotel in Midtown these days, so this hotel is a very nice respite on your wallet.

  • Stayed: July 2014, travelled with family
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1  Thank Kemp674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded 12 September 2014

Dear Kemp674,
Thank you for staying with us recently and for your great feedback. We are delighted that you found us clean, comfortable and welcoming and enjoyed our location and the easy access to Manhattan and that we were good value as oposed to Manhattan prices. We truly appreciate your great recommendation.
Warmest Regards,
John Sheedy,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Loved everything about the hotel. Thank you. Bar closed too early but that's fine. View, and location was ideal, breakfast was wonderful and your room is well suited for large parties, we couldn't ask for anything more but I do think 200 characters min. for this review is a little too long.

  • Stayed: August 2014, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Anne Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded 12 September 2014

Dear Anne Marie G,
Thank you for staying with us recently and for your great feedback. We are delighted that you enjoyed your stay and loved our hotel's views of Manhattan, our location and breakfast. We truly appreciate your wonderful recommendation.
Warmest Regards,
John Sheedy,
General Manager

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Reviewed 4 August 2014

I stayed here a few months ago. Great view of Manhattan and it's right down the street from the PATH train. Felix at the front desk was awesome! I'm not a fan of the cookies, but it's the thought that counts. Great place!

  • Stayed: February 2014, travelled on business
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Thank sm00th0per8ter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded 12 September 2014

Dear Sm00th0per8ter,
Thank you for staying with us recently and for your valued feedback. We are delighted that you enjoyed your stay with us, specifically the view and Felix, who loves taking care of our guests. We truly appreciate your great recommendation.
Warmest Regards,
John Sheedy,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

Felix at the front desk was very helpful. Thanks! Great view in my room of financial district. Not a fan of the cookies but it's the thought that counts!
The PATH train is right around the corner. I'm visiting again soon.

Stayed: December 2013, travelled on business
Thank Elliot E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded 12 September 2014

Dear Elliot E,
Thank you for staying with us recently and for your great feedback. We are delighted that you enjoyed your stay and specifically the views and Felix's service. We truly appreciate your recommendation and look forward to welcoming you back.
Warmest Regards,
John Sheedy,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel & Suites Jersey City

Address: 455 Washington Blvd, Jersey City, NJ 07310
Phone Number:
Region: United States > New Jersey > Jersey City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Jersey City
#3 Business Hotel in Jersey City
#5 Romantic Hotel in Jersey City
Price Range: £133 - £393 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Jersey City 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel and Suites Jersey City is only ten miles and 20 minutes from (EWR) Newark Liberty International Airport. The hotel is just two blocks from the Pavonia/Newport PATH train station with easy access to Christopher Street in Greenwich Village, Tribeca and Soho in NYC. Take the PATH Train via Exchange Place one stop to the World Trade Center with easy access to New York Financial District and Wall Street. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Jersey City
Doubletree Jersey City
Doubletree Hotel Jersey City
DoubleTree By Hilton Hotel & Suites Jersey City New Jersey

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