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Hilton Garden Inn Lakewood
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Reviews (827)
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All reviewsfront deskthe jersey shorethe garden state parkwayclean hotelhome away from homewould highly recommend this hotellonghorn steakhousegreat place to stayparking lotexcellent hotelbusiness centerbreakfast buffetindoor poolbusiness tripeasy accessbed was comfortableconvenient location
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685 - 690 of 827 reviews
Reviewed 27 September 2012

Just great. People are so awesome. I just lov chating with them. After a hard day of working and coming back to Hilton gardens it's just so great great knowing that you are getting great service. Their great people who makes me feel at he while I'm away at work

  • Stayed: September 2012
    • Value
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Thank Daveiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2012

I am attending a function @ this Hilton, and the event planners provided confusing information. I decided to contact directly for clarification. I first dealt with an assistant manager, and then a senior manager. It's been a long time since I found people so well-spoken, well-informed, and anxious to resolve my issues. So much so, I wrote to their director to compliment him on a staff that really knows the meaning of the words "customer service." This is a rare commodity in today's world.

Elizabeth47

  • Stayed: September 2012, travelled with friends
    • Service
Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2012

The front desk staff, especially Karen, is so warm and helpful! We had an awful experience the night prior at a different hotel down the road. I phoned the Hilton in the morning, and told Karen how terrible our current hotel was, and she said to come on over - she had a room for us! Even thought it was only 10AM, Karen had housekeeping ready the room immediately so that we could check in way before the usual 3PM time. Karen even treated us to a wonderful breakfast! This hotel is clean, good smelling, roomy, bright, and a very happy place to be. This is the place to stay if you are coming to the Brick/Toms River/Lakewood area!

Stayed: September 2012, travelled with family
Thank PattiBrick_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

I am part of a Fire truck company and i stayed here a year ago and remembered from last time how great this place was. I called for reservations and from that point on its been nothing but awesome service. All of there help including the room service was excelent. i have stayed at over 500 hotels in that lsat 3 years and this hotel has had some of the best service ever.

  • Stayed: September 2012, travelled on business
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Thank Brandon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012 via mobile

Overall the hotel is great. We had a personal issue in one of our rooms and we told the red-haired lady at the front desk. She gave us a look of disgust and proceeded to tell many other patrons of the hotel what our issue was. It made for a very uncomfortable experience and the
Red-haired lady had no business discussing our personal business. If she was working when you go here, I wouldn't say much in front of her.

  • Stayed: September 2012
    • Value
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    • Service
1  Thank Mitchy755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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