My wife and I booked here through LivingSocial, thinking it would be a nice mini-honeymoon after our wedding. We thought wrong.
The morning after our first night in our room, my wife found a live adult bedbug crawling on the wall of the bedroom. We searched our bedding and easily found a dead bedbug in the sheets. We went to the owners to tell them about the issue, but that just caused more problems.
The owners' first reaction was to deny that there were any bedbugs at all, despite the fact that we had a picture of the dead one (the live one we instinctively squished before thinking to take a picture). The owners then changed tactics and began accusing us of being scammers, of bringing the bedbugs in with us, and of planting a device to attract bedbugs. When we said we could write reviews on the Internet, they accused us of threatening them. The owners also appeared to be trying to intimidate us based on our age (mid to late twenties). At one point, the female owner spoke over me while I was talking, then justified it by saying "well, I'm older."
The male owner decided to go investigate our room himself. We followed after him, but when we tried to go into the room (using our key), the owner said, "you're checked out" and slammed the door in our faces. We returned to the main building, and when the owner returned just a few minutes later, he said that he didn't see any bedbugs.
The male owner continued to accuse us of being scammers. He said that he'd seen people like us before. When we asked what kind of people he meant, he said "you probably know them." The owner called us liars, refused to look at our picture of the dead bedbug, and at one point made my wife cry. He finally told us that if we called LivingSocial and told them that we were ill and had to leave, he would agree to a refund. However, he said that if we mentioned the bedbugs, he would fight the issue.
Needless to say, our honeymoon was ruined. The bedbugs were bad enough, but the way we were treated was inexcusable. I'd highly recommend avoiding this place if you value being treated with respect--or if you don't want to quarantine your luggage afterward.
- Official Description (provided by the hotel):
- Chimney Hill Estate & Ol' Barn Inn is a lovely quaint country estate located above the charming historic riverside towns of Lambertville, New Jersey and New Hope, Pennsylvania. Enjoy the excellent selection of restaurants - Anton's Swan, Brian's, Triumph Brewery, Marsha Browns. Plenty to explore everyday! Enjoy a couples massage at Nurture Day Spa. Visit the Bucks County Theater, Shop at Peddlers Village, Explore the Golden Nugget Flea market for a rare treasure, don't forget Rice's Market every Tuesday! If you love the history visit our Washington's Crossing, or take a tour of our local vineyards - Unionville, Old York, Crossings, to name a few. Lets not forget that we offer a delicious breakfast daily and give you plenty of TLC during your stay. Ask us for help....we are here to help you have a great time! So please visit us soon! Thank you, Richard & the very cute Alpacas ... more less
- Reservation Options:
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- Also Known As:
- Chimney Hill Estate Hotel Lambertville