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“The good, the bad, and the near ugly”
Review of Westminster Hotel

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Westminster Hotel
Ranked #1 of 1 Hotels in Livingston
Certificate of Excellence
Reviewed 10 November 2013

We spent 4 days in a two room suite in this hotel and had a very mixed experience.

On the good side, the location was perfect for our needs. In addition, the suite was very large and designed to optimize functionality. While there were some problems with housekeeping, the overall experience with the room was good.

Food service left a great deal to be desired. The only option was a good quality steak house (Strip Steak) with what was basically a fine dining menu. If you wanted something casual, there was no real option other than room service. As to breakfast, it was included in our rate. However, after two days of the worst continental breakfast I have recently encountered, we preferred to go out a pay for something of better quality. Things were even worse on the weekends in that no breakfast was available until 8:00 AM. In addition, no food service was available at lunch. This is not acceptable in hotel of this size.

The "ugly" was the fitness center. There was not an adequate amount of equipment (on 3 occasions during our stay we could not access a machine), the equipment that was there was of poor quality, and there was no time during our stay when all of it was in working order.

Room Tip: The two room suites are very comfortable.
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  • Stayed: October 2013, travelled on business
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Thank Dawg_Lover1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestminsterMgmt, Front Office Manager at Westminster Hotel, responded to this reviewResponded 13 November 2013

Dear Guest,

Thank you for taking the time to write a review about your experience with us. We all know that ensuring a remarkable overall guest experience is a never ending job. We appreciate and value all of our guest feedback, both positive and not so positive, as it is a great tool for us to continually assess and improve our work to provide a better experience for our guests. I am very sorry that our food service didn’t meet your expectations. I’ll be sure to pass along your feedback to the Strip House managers.
Please also accept my sincere apology for challenges you encountered with our fitness center. Unfortunately, we had a few equipment failures all at the same time due to unforeseen reasons during your stay. The good news is that our state of the art fitness center is all functional now and continues to be a great complimentary amenity for our guests. I understand that you personally reached out to our General Manager and know that you are working together to make amends for the issues you raise. Thank you for staying with us and we hope to see you again.


Best Regards,

Zohre Bingol
Front Office Manager

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480 - 486 of 728 reviews

Reviewed 10 November 2013

This hotel was great for an overnight stay as a couple. The pool and jacuzzi were relaxing. The bed was very comfortable. Very clean room and bathroom. I would come back to this hotel. Restuarant and bar on site is nice.

Stayed: November 2013, travelled as a couple
Thank SETraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestminsterMgmt, Front Office Manager at Westminster Hotel, responded to this reviewResponded 13 November 2013

Dear Guest,

Thank you for your feedback. We greatly appreciate your kind words and can’t wait to have you back for another visit. Thank you for staying with us.

Best Regards,

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Reviewed 5 November 2013

We had a wedding at a nearby catering hall . We stayed overnight here and it was quite perfect for what we needed. The room was modern, clean and bright. The location was great . It was two minutes away from the wedding. I would definitely recommend this hotel .

  • Stayed: October 2013, travelled with family
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Thank love5star18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestminsterMgmt, Front Office Manager at Westminster Hotel, responded to this reviewResponded 8 November 2013

Dear Guest,

Thank you for sharing your feedback with us. I am pleased to hear you enjoyed your stay with us and found the room to be modern and clean. We are conveniently located to many of the great venues in our area. Thank you for mentioning that. We hope to welcome you back the next time you are in North Jersey area.

Best Regards,

Zohre Bingol
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

Sometimes you really do get 4 star value from a 4 star hotel. At the Westminster Hotel, the room was clean, the bed wonderfully comfortable, and the amenities first rate. The staff was uniformly friendly and extraordinarily helpful. Every time you passed one of the cleaning staff, they smiled and said "Hello" -- really made you feel like a welcome guest instead of a customer! Jen at the front desk made every effort to accomodate the smoker in the party by finding a room next to the elevator and near the exit. She was also very helpful in recommending a lunch place on Sunday. (The Ritz diner which will be reviewed separately.) My wife loved the Tootsie Roll Pops included as a treat in the room. She also loved the shampoo and conditioner and took home the information card to order more. In all a very pleasant experience and we will return anytime we're in the area.

Room Tip: Check with the front desk and let them know your needs.
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  • Stayed: October 2013, travelled with friends
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Thank Wingtravel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestminsterMgmt, Front Office Manager at Westminster Hotel, responded to this reviewResponded 8 November 2013

Dear Guest,

Thank you for your 5 Star review. We are delighted to hear you had a wonderful experience with us. It is a pleasure for us to make every effort, as a boutique hotel, to provide a friendly and comfortable atmosphere for our guests. Your kind words about the hotel and staff are much appreciated. Jen is a great addition to our team. I will make sure to pass along your feedback to her.
Thank you once again and we look forward to having you back on your next trip to our area.

Best Regards,

Zohre Bingol
Front Office Manager

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Reviewed 28 October 2013

We booked a room as part of attending a family wedding. The staff from the fellow who greeted us at the door to the housekeeping staff were a class act. Our room was great, clean and spacious. If I had one "ugh" it would be no breakfast on the weekends and after a wedding a cup of tea and a bagel on Sun morning would have been great but other than that the staff made up for it and it is a very well run operation, very fairly priced as well.

  • Stayed: October 2013, travelled with family
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Thank Terri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestminsterMgmt, Front Office Manager at Westminster Hotel, responded to this reviewResponded 8 November 2013

Dear Guest,
Thank you for your wonderful comments. We all know that ensuring remarkable guest service is team effort. I am delighted to hear you received exceptional service from all of our staff.
I wanted to clarify that we do offer breakfast on Sundays. I am sorry you didn’t realize that the breakfast was available.
Thank you again for sharing your feedback with us and we look forward to seeing you again.

Best Regards,

Zohre Bingol
Front Office Manager

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Reviewed 16 October 2013

We took a block of rooms at the Westminster once we scheduled a nearby venue for our daughter's wedding on a Saturday night, Sept. 28.. Early on, most of the blocked rooms were reserved by the wedding party alone. We were immediately given more rooms. The rooms were all well appointed and clean. Since the venue for the wedding was some distance, we needed shuttle service. This was easily arranged for the various time slots we needed both going to and returning from the wedding. We held a Sunday morning brunch which grew from an estimated 30 to an actual 100. This issue was addressed without any drama. A plentiful brunch was served in a large beautiful room and everyone enjoyed it. The bride and groom had a very large suite which easily accommodated hair and makeup folks for the bridal party. The staff was friendly and everything ran smoothly. If we had to do it all over, we would choose the Westminster.

  • Stayed: September 2013, travelled with friends
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Thank meseitel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestminsterMgmt, General Manager at Westminster Hotel, responded to this reviewResponded 17 October 2013

Dear Guest,

Thank you so much for your wonderful 5 Star review! It is music to our ears! There is no better compliment that a bride and groom can make to us than saying if they had to do it over, they would choose us again. Our team works so hard to make sure every detail is covered. It is very gratifying to know that our efforts did not go unnoticed. We wish you and your betrothed every happiness and a lifetime of health and success!

Warm regards,

Michael Polese
General Manager

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Reviewed 14 October 2013 via mobile

Room was nice, updated and beds were great. Towels were new and stay was great. The only issue. .. there is no exhaust fan in the bathroom! There is a vent. .. but all it does is allow you to hear other people in their bathrooms. ..

  • Stayed: October 2013
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Thank leojackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestminsterMgmt, General Manager at Westminster Hotel, responded to this reviewResponded 17 October 2013

Dear Guest,

Thank you so much for your 5 Star review! We love that! I'm especially glad that you enjoyed the fantastic cleanliness of your room and the gorgeous, full bath sheets we supply as our terry. I do hope that you return soon and we have another chance to serve you.

Warm regards,

Michael Polese
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westminster Hotel

Address: 550 W Mount Pleasant Ave, Livingston, NJ 07039-1608
Phone Number:
Region: United States > New Jersey > Livingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Livingston
Price Range: £117 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westminster Hotel 4*
Number of rooms: 183
Official Description (provided by the hotel):
Uniquely chic. Inviting and inspired. Open your eyes to the extraordinary at Westminster Hotel, a different kind of luxury hotel. Situated right in the heart of Livingston, New Jersey, our AAA Four Diamond hotel caters to the distinct tastes of today's travelers. Make reservations for stylish hotel guest rooms and suites boasting a classic contemporary design. While you're here, you'll enjoy a refined mix of first-class amenities intended to please everyone from destination spa hotel goers to corporate hotel guests in Westminster Club Level Rooms and Suites. Elaborate or intimate. Elegant wedding receptions or Fortune 500 company executive conferences. Westminster Hotel provides premier meeting facilities, social event venues, banquet rooms—even exquisite outdoor event space—for an array of special occasions. Surrender to a seductive dining experience at the New Jersey location of Strip House Restaurant, one of America’s best steakhouses. And treat yourself to the hotel’s decadent spa services, state-of-the-art health and fitness center and indoor heated swimming pool and Jacuzzi. In the neighborhood? Drop by and say "hi." We proudly serve our beautiful northern New Jersey community and beyond, hosting Livingston, NJ and Essex County neighbors and guests from surrounding cities, including Florham Park, Short Hills, East Hanover, Parsippany, Basking Ridge and Morristown. Westminster Hotel is located only 20 minutes from Newark Liberty International Airport and 20 miles west of New York City. Convenient train access is a short ride away and runs directly into Penn Station in midtown Manhattan. ... more   less 
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Also Known As:
Westminster Hotel Livingston, New Jersey

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