Let's just start off with the name "Quality Inn" ? I question it.. I think they should change it to "Not so Quality Inn" The name of the hotel itself is just false advertising. When we first got to the hotel, we had to wait 30 minutes to be checked in. Even though we've had the reservations booked for a while. This was just the beginning.
When getting the keys to our room, the hallway was very hot. Going into the room was even worse!! The AC didn't even work! It lasted a whole 5 minutes before shutting itself off continuously. We called the front desk to ask someone to see what was wrong, so a maintenance worker came in to fix it. During the night the room was still very hot. When waking up we realized the AC had turned off! We called the front desk that evening and the incompetent front desk worker didn't know how to resolve the issue so he had to call the manager at her home. When speaking to the manager she blatantly called one of my family members rude for being a bit aggravated at the poor service quality.
After speaking to the manager they said we could switch rooms. But they would not compensate with us because we didn't report the issue.... we had called the front desk about the issue but apparently the reporting of the issue is some high tech procedure that they didn't notify us of.
The new rooms were not much better. I could not sleep all night because the bed was very uncomfortable. At least the AC worked. My other family friend also complained about there being ants in the room. Yuck!! The "Free Breakfast" if you could even call it that , consisted of some bread, some cereal and a wide selection of 4 different kind of drinks! I can see why it's free.
To add up on the staff problem, we also had an issue before the complaint about the AC. We had asked the front desk woman for directions to a Restaurant she claimed to have gone to frequently and highly praised it. When we followed the directions, it led us to a completely other location! The staff in general was just not looking for your best interest and didn't seem to care if you had a nice stay as long as we put money into their pockets. The gym wasn't available during our stay, and the pool isn't very sanitary. Seeing as how the water was green.
Honestly you get what you pay for (or even less) I had a good trip but again the Hotel could have been way better. The prices were mediocre at best and in the future to myself and others who have stayed here, I suggest the Courtyard? Across the street. The price is a bit more but why not pay more for a better nice stay and improve your stay in the city. Overall besides the service, the technical problems, the hotel condition, it was mediocre.
Signed - Angry Visitor(s)
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- Also Known As:
- Quality Inn Meadowlands Hotel Lyndhurst
- Quality Inn Meadowlands Lyndhurst
- Quality Inn Lyndhurst
- Lyndhurst Quality Inn