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“Big hassle to check in...”

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Fairfield Inn & Suites Mahwah
Ranked #7 of 8 Hotels in Mahwah
Philadelphia, Pennsylvania
Level 5 Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Big hassle to check in...”
Reviewed 18 July 2013

I stayed here on a Friday night for what was a good rate for summertime. As I have done with a couple dozen other Marriott properties, I called the hotel around noon to inform them that my fiancé would be arriving before me and to authorize her to check into the reservation under my name. For the first time ever, I was told by an employee named Rich that this was not possible! After a little back and forth with him, I got him to realize she was just checking in and could present a credit card which we could then change once I arrived(I usually have to do this and know the procedure and it's never a problem). However he literally had to change the name on the reservation(and couldn't even spell it right). I'm sure I got screwed out of my room upgrade being Gold elite, the hotel did not look full at all when we stayed, I'm sure there were suites available. Other staff were not very friendly either, and Rich didn't apologize once for the hassle. I was surprised to see he didn't mess up my rewards number and the stay correctly posted to my Marriott Rewards account.

The property itself is nice, it's a newer style/design that looks nothing like the older ones. It's nice that it's right off exit ramps for Route 17 so you don't have to backtrack if you come in from the wrong side of the highway. Our room was clean and quiet, everything you would expect pretty much, we had a good night's sleep at least. That saved this review 2 entire stars.

After the hassles I had with check in here, I would think twice before staying here again, which is too bad. I've stayed at the Courtyard down the road and they didn't have any issues with my normal routine, and neither has any other of the hotels I have reviewed on this site. If a member of management reads this review I ask that you inform Rich how to allow a guest to verbally authorize the other member of their party to check in on their reservation over the phone. As a Gold elite member I expected much better service.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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197 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2013

I have been in this hotel several times.The hotel is very excellent and also the service of the staff is excellent (Rachel) too. She was very polite, courteous, helpful, motivated and around the hour concerned to make my stay as pleasant as possible. The hotel is clean, well maintained and nicely laid out.

  • Stayed July 2013, travelled on business
    • Value
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Helpful?
4 Thank Georgie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishant_Patel, General Manager at Fairfield Inn & Suites Mahwah, responded to this review, 31 July 2013
Thank you for taking the time to leave a review about your stay with us. We really appreciate your very positive comments! Please be assured that I will share your feedback with those individuals mentioned as well as the entire team. It makes us happy to hear that you were well looked after by our staff during your stay in our hotel. We look forward to welcoming you back!

Warm Regards,

Nishant Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saranac Lake, New York
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2013

This is an immaculate and well-apportioned facility with friendly, helpful staff. Modest price includes an exceptionally fine, complementary hot breakfast. Independently operated, nearby restaurant only a one minute walk away is an added bonus. Definitely would stay here again.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Nevertoolate1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishant_Patel, General Manager at Fairfield Inn & Suites Mahwah, responded to this review, 31 July 2013
Thank you very much for sharing your experience with us. We especially love to hear such good comments about our NEW FULL HOT BREAKFAST. Glad to hear you enjoyed it all and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2013 via mobile

When we arrived the staff was very friendly hotel was nicely maintain and room was cleanThe front desk gentlemen kester was extreemely nice he made our stay enjoyable. If in the area we woukd definitely stay here again. Its right off route 17 and its quiet and great restaurant across the parking lot.

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank sunset120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nishant_Patel, General Manager at Fairfield Inn & Suites Mahwah, responded to this review, 31 July 2013
Thank you for sharing your experience with us. I have shared your comments with Kester and he was elated to know he was able to make your stay even better. He is a big asset to our hotel and we are proud of all our staff as a whole. We look forward to your next visit.
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Silver Spring, Maryland
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2013

Stayed here with my wife and son during Memorial Day weekend while we were in town to visit a relative. Thankfully, we spent most of our time with the relative, but while we were at the hotel, our toilet constantly ran every ten minutes and the heating/ac unit did not work properly. There's a sign on the ac unit stating that it should be controlled by the wall unit, which did not turn on. One of the deciding factors of staying at Fairfield, and not the Courtyard around the corner, was the fact of the free breakfast, which left much to be desired. The eggs seemed clumpy and runny and the coffee was pretty bad. The absolute bright spot of our time there was the Mason Jar restaurant across the parking lot, which had very good food and drinks. Whenever we are back in town to visit our relative, we'll make it a point to visit the Mason Jar, but I'm pretty sure we will be staying at the Courtyard around the corner.

Room Tip: No tip, it's pretty much a crap shoot as to whether you'll get a room where your toilet runs...
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  • Stayed May 2013, travelled with family
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    • Service
Helpful?
2 Thank GeminisOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon, Massachusetts
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2013

Stayed the night here. Less than a year old. Nice property. Everything was excellent...staff, cleanliness, breakfast. Has indoor pool. Has 24 hr coffee and tea. Well located, yet nice quiet setting. Rooms are on the small side, but would stay here again when back in the area. We also thought it was fairly priced. Almost forgot...bed was really comfortable, and linens seemed upscale.

  • Stayed May 2013, travelled with family
    • Value
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Helpful?
1 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 May 2013

We stayed in this hotel recently as we were visiting friends in the area. The hotel is modern and very clean. The bed was extremely comfortable with lovely bed linen. There was a great selection for breakfast and there was a lady who was constantly cleaning the area. There is coffee available all day and chilled water.the staff were all very friendly. We did not have a car so the only criticism I have is that there was no information regarding transport to local sites for example there is a reservation a few miles away and we asked at reception how we could get there but they did not seem to know. During our stay there was a car outside the entrance door with the logo of the hotel and we thought it would have been good if they offered to drive us to this area for which we would have gladly payed. Overall I would recommend this hotel in such a beautiful area.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DelCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Mahwah

Property: Fairfield Inn & Suites Mahwah
Address: 225 Ramapo Valley Rd, Mahwah, NJ 07430-1637
Region: United States > New Jersey > Mahwah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Mahwah 2.5*
Number of rooms: 86
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