I stayed here on a Friday night for what was a good rate for summertime. As I have done with a couple dozen other Marriott properties, I called the hotel around noon to inform them that my fiancé would be arriving before me and to authorize her to check into the reservation under my name. For the first time ever, I was told by an employee named Rich that this was not possible! After a little back and forth with him, I got him to realize she was just checking in and could present a credit card which we could then change once I arrived(I usually have to do this and know the procedure and it's never a problem). However he literally had to change the name on the reservation(and couldn't even spell it right). I'm sure I got screwed out of my room upgrade being Gold elite, the hotel did not look full at all when we stayed, I'm sure there were suites available. Other staff were not very friendly either, and Rich didn't apologize once for the hassle. I was surprised to see he didn't mess up my rewards number and the stay correctly posted to my Marriott Rewards account.
The property itself is nice, it's a newer style/design that looks nothing like the older ones. It's nice that it's right off exit ramps for Route 17 so you don't have to backtrack if you come in from the wrong side of the highway. Our room was clean and quiet, everything you would expect pretty much, we had a good night's sleep at least. That saved this review 2 entire stars.
After the hassles I had with check in here, I would think twice before staying here again, which is too bad. I've stayed at the Courtyard down the road and they didn't have any issues with my normal routine, and neither has any other of the hotels I have reviewed on this site. If a member of management reads this review I ask that you inform Rich how to allow a guest to verbally authorize the other member of their party to check in on their reservation over the phone. As a Gold elite member I expected much better service.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Priceline, Hotels.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Fairfield Inn & Suites Mahwah reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.