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“Homewood Suites - Mahwah, NJ”

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Homewood Suites by Hilton Mahwah
Ranked #1 of 8 Hotels in Mahwah
Certificate of Excellence
Conifer, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Homewood Suites - Mahwah, NJ”
Reviewed 10 December 2013

We stay at this hotel frequently due to required business trips. We have come to know the staff quite well and they all go out of their way to make our stay pleasant and to make us feel right at home. We feel very safe here and our room is always clean.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Brenda Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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457 reviews from our community

Traveller rating
    257
    114
    45
    22
    19
See reviews for
199
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134
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Lancaster, United States
1 review
Reviewed 9 December 2013

We checked in late in the evening. In the morning, tub drained extremely slow; kitchen counter not wiped properly with sugar left on it; coffee maker still had used pod in it from previous guest; at breakfast buffet my wife found a long blonde hair in her eggs...disgusting experience. We threw out the breadfast.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal D, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, 13 December 2013
Dear Thomas,

First I would like to apologize for your terrible experience as I know this did not make your visit to the Mahwah area enjoyable. On the other hand I would like to thank you, as your comments will be taken into strong consideration and will play a huge part towards improving our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, United States
1 review
Reviewed 16 November 2013

Very high quality all around. The rooms are spacious. The bed is unbelievably comfortable. The breakfast and the reception dinners are high quality and varied (the breads and pastries are either homemade or from a bakery - not frozen, the eggs taste "real" not like powdered fare from other hotels and the dinners are exceptional compared to other hotels with similar options). The staff is friendly and helpful and you really feel like you are home with family. The business center is comfortable, spacious. Highly recommend this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 November 2013

I stray at this hotel quite frequently and have loved it every time. However, this last time not so much. First, they put us in the room that was furthest away from the front. Since we were there for an event in the conference room, we rarely left the hotel and went back and forth to our rooms with some frequency over the course of two days. It isn't that I am lazy, just that it was illogical. Secondly, there was lots of hair in the drawer with the blow dryer and the clock was off by several hours, something I could not fix. When I asked at the desk about fixing the clock, I was told they would fix it when they changed the clocks - on the day I was checking out. The shower drain wasn't to working properly either, but I managed to fix that by completely taking out the drain plug.

Room Tip: All the rooms are the same so you cannot really go wrong with any of them. This was an unusual expe...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Milford, CT, United States
1 review
Reviewed 4 November 2013

The room was much larger than we expected. My wife and I stayed two nights and were pleased with the room and hotel accomodations, except the food. The breakfast was average, but they put dinner away before we could have any (even after the clerk told us they would have food available). I did not expect food with the room - so even getting breakfast was a pleasant surprise.

  • Stayed October 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank John Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankara, Turkey
1 review
Reviewed 27 October 2013

No need to think the distance to Manhattan. Think about the 'Value for Money' cycle. Homewood Suites as a shinning brand maintained a well-deserved reputation. Rewarded a nice experience along with comfortable and tranquil experience. Briefly, note this brand aside and give out a trry then you'd be addicted...

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ahmet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal D, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, 30 October 2013
Thank you so much for your rewarding comments! We are thrilled you enjoyed your stay with us and look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Joseph, Missouri
Level Contributor
452 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 25 October 2013

i was refused to check in at 215pm for a 3pm posted time even tho there were only 12 cars in the pariking lot of this hotel with a hundred rooms. I was even delayed when i tried to check in at 415pm. the hallways and roooms of this hotel have a strange , strong odor like its trying to mask something else. I couldnt bear to spend a night there. Adn the worst part is the front desk staff were inconsiderate of me the customer. Dont stay here. I have never had such bad service at a homewood suites.

Room Tip: dont stay here
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal D, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, 30 October 2013
Thank you for your patience in allowing me to review this issue.

Of course i would like to apologize for what you felt was poor service. It is our desire to always provide the utmost in a positive experience and I apologize that this was not the case with your attempted stay at our hotel.

In reviewing the issues at hand I understand completely the issue that the parking lot was near empty at 215pm but the prior evening we were completely sold out and on weekends the guest almost 100% of the time follow the check out time of 12 noon to leave particularly since breakfast lasts longer as well on the weekend. In this case you may have arrived at 215pm but with normal check in not till 3pm in this case the emptiness of the parking was deceiving because it was true that the hotel did not have clean rooms available upon your arrival. Between cleaning stayover rooms and late check outs this was the case. I am sure that it was frustrating to get lost as you did and the clerk in most cases needed to be more empathetic to your case but providing a clean room was out of his control.

When you came back at 4pm he did have to verify that your room was clean because we attempt to pre assign rooms prior to our guests arrival and even though check in time is from 3pm we needed to verify that . In reference to the odor or masking of - we do spray air fresheners in the halls and in some rooms due to the fact that we are an extended stay hotel and our guests are always cooking a varying type of cuisine some of which exude different stronger than normal odors.

Once again my apologies and hope that my explanation on room availability makes sense. I definitely have spoken to the person you were referring to and can assure you those efforts will not be repeated.

Thank you for your time and comments and hope to service your needs in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Mahwah

Property: Homewood Suites by Hilton Mahwah
Address: 375 Corporate Dr, Mahwah, NJ 07430-2012
Phone Number:
Region: United States > New Jersey > Mahwah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Mahwah 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Mahwah is conveniently located less than 5 miles from Darlington Golf Course, Ramapo College of New Jersey and Campgaw Ski Mountain in Mahwah, New Jersey. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks and complimentary Wi-Fi. Whatever the reason for your visit, relax and keep in shape at our fitness center, outdoor pool, & putting green. Explore many Mahwah area attractions just steps from our centrally located hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Mahwah Hotel Mahwah
Hilton Mahwah
Homewood Suites Mahwah
Homewood Mahwah
Mahwah Hilton
Mahwah Homewood Suites

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