I really wanted to like this hotel because I went to high school in this town. But after I stayed at the Courtyard Marriott, I was reminded of why I left Mahwah. Aside from your rooms (which are very nice), do not expect anything here to work or the staff to care. It starts with the lobby coffee, which is somehow colder than room temperature and probably was brewed that morning and forgotten. A staff person actually watched me try to drink that junk. When I tried to use the pool area on a Friday afternoon, a staff member noticed what I was about to do and immediately taped it up for "maintenance." Maintenance? On the busiest day of Marriott's week? The front desk was no help, understand that these are the same people who brew the 'welcome' coffee. There's fewer staff on Friday night and guests using the hotel services just get in the way of a smooth shift. Maybe Marriott Courtyard's amenities are open on weekdays when nobody is here, but forget about the weekend. The closest you'll get is the brochure. Next time I won't chance getting suckered again. The Sheraton is across the street, has the same amenities, and it's the same price as this mirage.
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- Also Known As:
- Courtyard By Marriot Mahwah Hotel Mahwah
- Mahwah Courtyard