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“Poor room location”

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DoubleTree by Hilton Hotel Mahwah
Ranked #3 of 8 Hotels in Mahwah
Richmond, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor room location”
Reviewed 10 June 2014

Having a room located next to the main entrance for the car rental service made for a less than restful experience. Due to being booked, there was not another room available. Slamming doors, entrance at all hours and loud employees left me unrested for my conference and 8 hour drive home the next day.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lyndsay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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495 reviews from our community

Traveller rating
    233
    123
    74
    33
    32
See reviews for
109
75
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220
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
New Bern North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

Doubletree is wonderful. The staff is superior, very caring and helpful in all respects. I have been there about 4-5 times now, at first with my husband and now by myself and enjoyed my stay each time.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick E, Front Office Supervisor at DoubleTree by Hilton Hotel Mahwah, responded to this review, 13 June 2014
Dear Robert R,

Thank you for taking the time to leave a review on your most recent stay with us! I am very happy to hear that you believe our staff is "superior, very caring and helpful" as we work hard to make each and every guest high satisfied with their stay! Thank you again and we will see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
albany, United States
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2014

As a traveling mom with AAU, this hotel was a great deal. "Boom", the hotels restaurant was reasonable priced and all the staff were friendly and welcoming. The hotel was close to the highway which was also a plus. Fridge and microwave in the room is always a plus.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick E, Front Office Supervisor at DoubleTree by Hilton Hotel Mahwah, responded to this review, 13 June 2014
Dear Jessica D,

Thank you for taking the time to leave a review on your most recent stay with us! I am glad that you were able to take advantage of our BOOM burger resturant and was able to enjoy it! I am also glad to hear that our staff was "friendly and welcoming"! We hope to see you again very soon! Thank you again and have an excellent day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 June 2014

Our family was gathering for a funeral and coming in from around the country. We decided on the DoubleTree based on price and other reviews. I found the staff here to be extremely helpful. Somehow they arranged our rooms which were booked on separated floors to be closer to one another which made it much easier to gather together between viewings. They were extremely attentive to our needs, specifically Jules, Mark White and Wanda Kus. We didn't think ahead and made a more than few special, last minute requests that they quickly helped us. The restaurant was basic and really all that we needed.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 170nancyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick E, Front Office Supervisor at DoubleTree by Hilton Hotel Mahwah, responded to this review, 13 June 2014
Dear 170nancyy,

Thank you for taking the time to leave a review on your most recent stay with us! I am glad to hear that our staff was "extremely helpful" and "extremely attentive" to your needs! I will share your comments with my staff and especially acknowledge "Jules, Mark White and Wanda Kus"! Thank you again and have an excellent day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Fork, California, United States
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2014

This is my second time in this part of New Jersey and I have stayed here both trips. The hotel is good staff is excellent. Only complaint is when you sit in the bathroom and the door is open your leg hits the door. Solved by closing the door.

Room Tip: Corner rooms can be both near laundry and elevator. (222)
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ross P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick E, Front Office Supervisor at DoubleTree by Hilton Hotel Mahwah, responded to this review, 13 June 2014
Dear Ross P,

Thank you for taking the time to leave a review on your most recent stay with us! I am glad that our "staff is excellent" as we try to serve nothing but the best customer service! We hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mims, Florida
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 June 2014

The staff were all very friendly. The affiliated restaurant, Boom was good. They have huge burgers of several different types. I also enjoyed fast service at the breakfast buffet. The General Manager followed up with me after my stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon S, General Manager at DoubleTree by Hilton Hotel Mahwah, responded to this review, 6 June 2014
Dear Linda H, Thank you for your recent Trip Advisor review!! We apreciate the kind words about the friendly staff! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saratoga Springs, NY
Level 4 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 May 2014 via mobile

If you don't want to plug in more than one device, this is the hotel for you! Upon arrival we were greeted by very courteous staff. The rooms, however, just don't measure up. The room is damp, the air conditioning/ heating unit is outdated. You can feel the floor by the window is not level. I don't even want to guess why that is. There are few outlets for cell phones or other electronic devices. Whenever I attempted to plug in my cell phone, the cable turned off. Again, I don't want to know. When we asked to cancel our reservation to find more suitable accommodations for our family, we were told that we would be charged no matter what. The room and beds are small, the bathroom door nearly hits the toilet when you try to open it. However, this small, outdated room appears to be clean, and the extra pillows and towels we requested were in our room upon arrival. It's not all that bad, but it's not very good. PS: I say a silent prayer each time I enter the rickety elevators.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank heather525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Mahwah

Property: DoubleTree by Hilton Hotel Mahwah
Address: 180 State Rt 17, Mahwah, NJ 07430-1240
Phone Number:
Region: United States > New Jersey > Mahwah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Mahwah 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Mahwah is located in picturesque Mahwah, NJ. We are just 30 miles from New York City. Our guest rooms offer the amenities of home including complimentary internet, indoor heated pool, on-site fitness center, and on-site business center. Dine at Boom Burger, our Mahwah, NJ restaurant at the hotel. Taste some of the best burgers in the state in a fun, casual setting. ... more   less 
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Also Known As:
Doubletree Mahwah
Mahwah Doubletree

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