We were very pleased with the speedy & pleasant request for early check in. Since we had to be at a surprise 70yr. old birthday party near by it was most comforting knowing on our return we had our rooms.More
- Free Wifi
- Free Parking
We were very pleased with the speedy & pleasant request for early check in. Since we had to be at a surprise 70yr. old birthday party near by it was most comforting knowing on our return we had our rooms.MoreShow less
Dear patriciacP5596CR, Thank you for your recent review on Trip Advisor! Glad to know we were able to exceed your expectations and provide a speedy & pleasant check-in! We hope to see you again soon!
Well, First I'd like to say that I'm not a fan of filling out surveys or writing reviews and that's mostly because of the continuos disappointment at numerous Hotels. I've stayed at Top of the line Hotels for quite a while and it's extremely frustrating when you consider yourself to be a valued guest and instead you're treated like a stranger and price gouged. Anyways, I just want to thank The Double Tree in Mahwah NJ for treating me like King Farook with exceptional service, courtesy, professionalism, and I don't know what southern hospitality is, but this has to be close to it. Pat , the front office supervisor You're the man! I really appreciate you making my stay so comfortable and your effort to make sure it stayed that way. Thank you Double Tree Mahwah and staff
Dear Dick R, Even though you are not a fan of filling out surveys, we appreciate you completing a review on Trip Advisor!! I am glad that my team treated you like a king and I agree that Pat is the man! We look forward to seeing you again soon!
This is by far one of the best hotel rooms that I have stayed lately. The hotel is very modern and the beds are super comfortable. My husband and I stayed in a suite with sort-of a living room and a bedroom. This was for a wedding we attended at the Ramsey Country Club. We had two flat screens TV, mini refrigerator, microwave, coffee machine, etc. I was very impressed, as the facilities are impeccably clean and the staff was very courteous. The only reason why I am not giving this hotel 5 stars is because every time we asked the personnel questions about the wedding we were attending, they didn't seem to know, even though the bride and groom were guests in the hotel and had rented a block of rooms for parents, family and wedding party. The day of the wedding the consensus was the same: nice hotel but the personnel did not provide any reliable information about the event (shuttle, goodie bags, etc.). The Event Planner should keep the front desk informed on details as well as any last minute changes.
Dear "FANNYJACQUELINE", Thank you for your recent Trip Advisor review! I am so happy that you appreciated the "impeccably clean" hotel as well as my courteous staff! We look forward to seeing you again soon!
The staff are very friendly and helpful. Particularly helpful are Emily and Wendy at the desk, and Simone on Housekeeping. The rooms are clean. Avoid the restaurant for all meals except breakfast. The Wi-Fi can be very erratic on weekends.
Dear James S, Thank you for your recent Trip Advisor review. Thank you for recognizing Emily, Wanda and Simone for their excellent service! We hope to see you again soon!
I'd like to make a special mention of Nasser Esawy who went above and beyond to get me in during a sold out night.
On the flip side quality of the breakfast offerings was rather poor. Nonetheless, Rolando (server at breakfast) was extremely friendly.
Great hotel and a great location. Wish the restaurant was a little more diverse. Only serving burgers really limits your choices. Overall the food was good, and the beer selection was great. We only had one issue when the cleaning crew forgot to leave bath towels and I had to use hand towels after a shower. Manager quickly addressed the issue and all was well.