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“Out of the way”

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Sheraton Mahwah Hotel
Ranked #8 of 8 Hotels in Mahwah
Brockton, Massachusetts
Level 6 Contributor
195 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Out of the way”
Reviewed 21 October 2013 via mobile

We stayed on a visit to Sleepy Hollow, NY. It was decent and reasonably priced but nothing spectacular. For a 4 star hotel I thought the rooms were a bit small. The bed was super comfortable though. Wouldnt stay there again only because it seemed to be in the middle of nowhere....

  • Stayed October 2013
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank CrystalN320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, 5 November 2013
Dear CrystalN320,

Thank you for sharing your lodging experience. We appreciate you choosing Starwood Hotels and Resorts for your recent stay. Our location is convenient to all major highways in Northern NJ and NY State. We are set in the midst of 100 acres of natural beauty in the Ramapo Mountains. We look forward to welcoming you back in the near future.
Thank You!
Richard
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430 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
New Castle, Delaware, United States
Level 3 Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 October 2013

Technically everything went right..... On customer service, everything went wrong. I'll try it out again, everyone deserves a second chance! Hopefully, things change for the better! I think that they need someone to train in customer service. Its not that anyone was specifically bad, but it was as if no one even cared enough. Checking in? LAST NAME? Here is you keys.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, 5 November 2013
Dear John S,

Thank you for posting your review! We strive to provide a warm and welcome experience. We are working on improving those skills so all our guests are treated wonderfully. Hospitality is our number one priority. Although as you noted everything went right our goal is to make you feel welcome and appreciated.

Thank You,
Richard
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Travellers are raving about these Mahwah hotels

Sierra Vista, Arizona
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 October 2013

I stayed at Sheraton Crossroads for a collage reunion and stayed a couple days extra. They are a hotel with office complex. It is in a nice large park setting with ducks and geese. It acts like a 4 star hotel but cheats you with charging $12/day for internet or $20/day for a continental breakfast. They even water down their liquor in their bar. The rooms are average and I only get a full bed. I felt cheated by the whole experience. I will stay at the Holiday Inn next time.

Room Tip: Ask for a queen room.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SV_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, 1 November 2013
Dear SV_Traveler,

Thank you for choosing the Sheraton Mahwah Hotel for your lodging. Our apologies for not providing an excellent experience. We are reviewing our pricing and services to be sure we are providing good value for all our guests. Our hotel abides by the NJ State Alcholic beverage laws. We do not water down our liquor; that would be a violation of the law. We hope you give us another opportunity to serve you.

Thank You,
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Colorado Springs, Colorado
Level 6 Contributor
423 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed 14 October 2013

Stayed here for an organizational event and had a decent room rate for the area. Decor throughout looks to be about 25 years old. Service staff was friendly. Room was clean and decent appointments, although it could have used more electric outlets. We were near the elevator and it was incredibly noisy throughout the night. The A/C did not seem to work very well as we had it set on 64 to be comfortable and it wasn't 64 in the room. Restaurants weren't too bad and room service was decent for the price. NO FREE WI-FI IN ROOM was a disappointment in this day and age. Fitness center was decent and the indoor pool seemed like a great place for kids. Convenient to 17 and I-87/287 with restaurants and shopping within a 5-10 minute drive.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joshb2j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, 21 October 2013
Dear joshb2j,

Thank you for sharing your lodging experience! We are happy to see you enjoyed your overall stay. However we certainly could have made your time here a better experience. Our staff will review your comments and suggestions to improve our services and facilities. We appreciate your business and look forward to serving you again soon.

Thank You!
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Charlottesville, Virginia
Level 3 Contributor
10 reviews
8 hotel reviews
Reviewed 14 October 2013

I travel to this area frequently for work and while this is one of the better hotels I've stayed at, it's average in the grand scheme of things. Bed was comfortable but there was one outlet in the entire room, only one elevator (of three) would run at once (so it took forever to get up/down) and the staff seemed apathetic about customer service. That said, it seemed clean and comfortable but the walls are very thin, so there is a lot of potential for noise. The food at the restaurant was ok but came quickly and the service there was pleasant. Overall, I would stay there again but not go in expecting anything above and beyond.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AbbyC29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, 1 November 2013
Dear AbbyC29,

Thank you for taking the time to review and post your lodging experience. We strive to exceed your expectations and apologize for missing the mark on several counts. We will share your comments with our team to improve our facilities and services. We hope to be of service in the near future.

Thank You,
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New York City, New York, USA
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 October 2013

Its in mahwah and its a sheraton so expectations were low going in. Its a serviceable hotel. Interior needs a refresh. Pool/gym were a b minus when graded on a curve. Food was eh. Ok for a night...hopefully I never find myself staying here again though.

Stayed August 2013, travelled with friends
Helpful?
Thank alfredthereviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, 21 October 2013
Dear alfredthereviewer,

Thank you for sharing your hotel experience and comments. Our Indoor Pool and Sheraton Fitness Center powered by Core Performance is an excellent amenity many guests enjoy as well. We hope to be of service in the near future.

Thank You,
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St. Petersburg, Florida
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 October 2013

I was in the Mahwah, New Jersey area on business last month and I stayed at this hotel for 3 nights. Definitely a good hotel for a stay in the area.

The highlight of my stay at this Sheraton was the great sleep I got at the hotel. The mattress in my room was the perfect hardness and the ultra quiet HVAC system kept the room temperature very comfortable. I had a great sleep every night of my stay. Also, many rooms have some incredible views of the area, since all hotel rooms are located on floor 12 or higher. Rooms could use some updating, but are nicely furnished. Location was good for me; plenty to do in the area within easy drive of the hotel.

I would definitely stay in this hotel again.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, 21 October 2013
Dear Charlass06,
Thank you for posting your comments and lodging experience. The Sheraton Sweet Sleeper Bed provides a comfortable and restful night's sleep. We look forward to welcoming you back in the near future.

Thank You!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Mahwah Hotel

Property: Sheraton Mahwah Hotel
Address: 1 International Blvd, Route 17 North, Mahwah, NJ 07495-0027
Phone Number:
Region: United States > New Jersey > Mahwah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Mahwah Hotel 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Sheraton Mahwah Hotel is located 40 minutes outside New York City and convenient to Newark Liberty International Airport. We overlook the majestic Ramapo Mountains with easy access from Route 17, 287 and the NY State Thruway. We offer 100 acres of landscaped grounds, free covered parking with temperature controlled skywalk, free basic high speed internet and indoor heated pool and whirlpool. ... more   less 
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Also Known As:
Sheraton Mahwah
Mahwah Sheraton

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