While difficult to pinpoint, the underlying vibe of the Sheraton Mahwah is that of a hotel that has seen better days. Whether the sagging ceiling in our room, the absence of towels poolside or empty soda machines on virtually every floor, something is definitely amiss.
Prior to our arrival, we received an email solicitation to upgrade to the club level. For $20.00, we'd receive a complimentary continental breakfast and free wifi. We accepted the offer. Upon arrival, we were informed that the club lounge would be closed during our stay so there'd be no breakfast. What's more, despite having an existing reservation for two adults and two kids, we were informed that club rooms have one king size bed. Needless to say, we went back to our existing reservation.
While our room was clean, the mattresses were obviously low-budget. The springs weren't far below the surface - - obviously not a pillow top. The walls were also thin. Our first morning we awoke to a father yelling at his young child.
The exercise room, pool and hot tub were all positives. The lobby shop, however, was a little gross. Obviously operated by a third-party, I was surprised that management would tolerate the grime and disorganization. Our breakfast in the restaurant was satisfactory albeit a bit pricey. Service was not particularly attentive, especially for the low volume of diners during our visit.
We visit the area at least twice a year. We'll be looking for another spot next trip.
- Official Description (provided by the hotel):
- The Sheraton Mahwah Hotel is located 40 minutes outside New York City and convenient to Newark Liberty International Airport. We overlook the majestic Ramapo Mountains with easy access from Route 17, 287 and the NY State Thruway. We offer 100 acres of landscaped grounds, free covered parking with temperature controlled skywalk, free basic high speed internet and indoor heated pool and whirlpool. ... more less
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- Also Known As:
- Sheraton Mahwah
- Mahwah Sheraton