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“Terrible Hotel -- Not up to Starwood Standards”

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Sheraton Mahwah Hotel
Ranked #8 of 8 Hotels in Mahwah
Reviewed 21 August 2014

We stayed this past weekend. Was woken up at 2:30 am on the Starwood Floor by two different rooms from a wedding that was going on. Had to call security twice. The doors and walls are very thin and you can hear the people.

Went to pool twice -- no towels both times. Waited 30 minutes one time for housekeeping to come, then 15 minutes next time. Plus hot tube was lukewarm. The front desk didn't seem to care about anything.

I am a gold member with Starwood -- this felt like I was staying at a 2 star hotel -- in fact I've gotten better customer service at 2 star hotels than here.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank JeffreyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this reviewResponded 3 September 2014

Thank you for sharing your hotel experience. Our apologies for not meeting your expectations for service and a relaxing stay. Our service team will work to correct the issues noted and improve our delivery of services. Our 24 hour security staff patrol the guest room floors to ensure a quiet night's rest. We apologize for not providing a restful night's sleep. We look forward to welcoming you back soon for a better experience.
Thanks

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225 - 231 of 442 reviews

Reviewed 14 August 2014 via mobile

I stayed 2 nights on business, a great view from the 22nd floor. The room was clean and bed was comfortable, the room AC seemed underpowered, as it ran most of the night. The fitness center, pool and lounge are above average. The front desk personnel were polite and accommodating. Nice hotel, I will return.

Stayed: August 2014, travelled on business
1  Thank Kipp O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this reviewResponded 25 August 2014

Dear Kipp O,

Thank you for sharing your comments and experience! All our 225 rooms have beautiful mountain views. We will inspect the AC unit in your room to ensure it is operating efficiently. Our pool and fitness center are well received by many guests. We look forward to welcoming you back soon.
Thank You!

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Reviewed 8 August 2014

stayed here for 3 nights for a wedding... from outside the hotel is a marvellous building which can be seen from far off... inside the rooms are good and good in size.... the restaurants r a bit dull and dont offer a much variety of food.... so if ur hungry u wont get food anywhr around as this place is nowhr near to anyplace... thats d only biggest drawback....

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Saurabh1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this reviewResponded 18 August 2014

Dear Saurabh1209,

Thank you for sharing your experience and for choosing Sheraton Mahwah Hotel! Our hotel is ideally located near 3 major highways; NYS Thruway, RT17 and RT 287. We are close to many shopping and dining venues. Our 22 story glass hotel is situated on 100 manicured acres with views of the Ramapo Mountains. The Hotel restaurant and bar offer a variety of choices along with In Room Dining choices. Our culinary team revises the menus frequently with daily specials. We appreciate you noting our large and clean comfortable rooms! We look forward to welcoming you back soon!

Thank You!

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Reviewed 7 August 2014

Hey, this place is fine. Corporate hotel in Northern NJ. Clean rooms, decent room service. You can tell it's an old hotel with some surface remodeling. There's an air purifier in the room. The bed is big and comfy. You can't go wrong. It's AOK

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
Thank Whipple9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this reviewResponded 14 August 2014

Dear Whipple9,
Thank you for sharing your lodging experience and for choosing Sheraton Mah-What Hotel! Mahwah is derived from the native Indians that settled here and translates to Meeting Place! Our PURE Rooms are equipped with air purifiers that cleanse the room of irritants and allergens making for a more clean and comfortable Guest Room experience. We look forward to welcoming you back soon!

Thanks!
Richard

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Reviewed 6 August 2014

I booked two rooms adjoining for a sleep over for an 8 year olds birthday (5 girls) The girls had a great time they were all very excited with the pretty look of the hotel at night. The elevators add to the fun as they are glass and on the outside so you have a great view of the surrounding area as you go up. There always seems to be a lot going on in the hotel , the girls also had fun watching as a wedding party was making their way thru the lobby. And a sweet 16 was booked in another banquet hall so that added more to the festive feel. Plenty of pretty places to sit and take fun photos. We used the pool it was indoors and a good size.
Our room was a corner room and had a small bar area with a place for us to set up snacks so the girls had them to enjoy while watching movies and playing games. Not all rooms have this so you need to request it. This is the 3rd time I have stayed at this hotel to do the same thing with my other children over the years. The kids love it because the hotel is really so unique because its the tallest building around and stands by itself. You can see it from so far away defiantly a landmark in the area. So it makes a nice memory when ever we drive by. The rooms were clean and the staff was helpful. Not cheep but they do have weekend deals that you can take advantage of.

  • Stayed: May 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Alison L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this reviewResponded 12 August 2014

Dear Alison L,

Thank you for choosing the Sheraton Mahwah Hotel and for posting your favorable comments. We are a great destination for Families to enjoy a memorable stay. We look forward to welcoming you back soon!

Thank You!
Richard

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Reviewed 1 August 2014

We recently stayed at this hotel for my daughter's dance competition. We were more than delighted with our stay, especially my husband who found the beds to be the most comfortable of any hotel he has stayed. I am very picky and found the room to be very clean, which made the trip even more pleasant. When we arrived, we were so surprised to find that we were upgraded to a King Suite on the club floor. Free breakfast, evening snacks and drinks. Awesome! That has never happened to us before and it was great. The Sheraton rep that signed us up for the Star points did us a huge favor! If you have the option to upgrade to the club floor, do it!

Room Tip: Choose the club floor
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Proud_Mom42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this reviewResponded 4 August 2014

Dear Proud Mom42,

Thank you for sharing your lodging experience! Our SPG members are extremely important to us! The services and facilities at the Sheraton Club Lounge are excellent and enjoyed by many guests. We will share your kind words with our service team and look forward to welcoming you back soon.

Thank You!

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Reviewed 29 July 2014 via mobile

Worst. Experience. Ever. I've been SPG since 2006 and have serious SPG loyalty but Sheraton mahwah has changed my mind forever. Not only is the whole outdoors covered in FECES but you can see all extremes they are taking to cut expenses. They've ripped out all the outdoor lights leaving the dead bodies scattered through the landscape. Plus the serious serious poop situation. I had to throw my shoes out after a quick walk and it didn't stop there. As soon as I walked out of the elevator I tripped on the bubbling old carpet that doesn't sit flat. Then I walked into my room and was greeted by the smell of old mans unwashed hair and body. What has happened here????? SPG you've let me down. Time to move to HYATT.

Stayed: July 2014
1  Thank Kwe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this reviewResponded 1 August 2014

Dear KweS,

Thank you for sharing your comments and experience. The hotel is working to humanely control the Canadian Geese that live on our property, causing the grass area and fountains to be constantly monitored for cleanliness. Our grounds are well lit at night and no dead bodies have been discovered. Our housekeeping team will investigate the odor you noted and correct the problem immediately. We look forward to welcoming you back to experience the property and service expected and delivered to our loyal SPG Members.

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Additional Information about Sheraton Mahwah Hotel

Address: 1 International Blvd, Route 17 North, Mahwah, NJ 07495-0027
Phone Number:
Region: United States > New Jersey > Mahwah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Mahwah
Price Range: £87 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Mahwah Hotel 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Sheraton Mahwah Hotel is located 40 minutes outside New York City and convenient to Newark Liberty International Airport. We overlook the majestic Ramapo Mountains with easy access from Route 17, 287 and the NY State Thruway. We offer 100 acres of landscaped grounds, free covered parking with temperature controlled skywalk, free basic high speed internet and indoor heated pool and whirlpool. ... more   less 
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Also Known As:
Sheraton Mahwah
Mahwah Sheraton

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