We stayed this past weekend. Was woken up at 2:30 am on the Starwood Floor by two different rooms from a wedding that was going on. Had to call security twice. The doors and walls are very thin and you can hear the people.
Went to pool twice -- no towels both times. Waited 30 minutes one time for housekeeping to come, then 15 minutes next time. Plus hot tube was lukewarm. The front desk didn't seem to care about anything.
I am a gold member with Starwood -- this felt like I was staying at a 2 star hotel -- in fact I've gotten better customer service at 2 star hotels than here.
- Official Description (provided by the hotel):
- The Sheraton Mahwah Hotel is located 40 minutes outside New York City and convenient to Newark Liberty International Airport. We overlook the majestic Ramapo Mountains with easy access from Route 17, 287 and the NY State Thruway. We offer 100 acres of landscaped grounds, free covered parking with temperature controlled skywalk, free basic high speed internet and indoor heated pool and whirlpool. ... more less
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- Also Known As:
- Sheraton Mahwah
- Mahwah Sheraton