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“Ruined Our Evening, Stay Away!”
1 of 5 bubbles Review of SOFIA Restaurant

SOFIA Restaurant
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Ranked #3 of 44 Restaurants in Margate City
Certificate of Excellence
Price range: US$31 - US$50
Cuisines: Mediterranean, Greek
More restaurant details
Restaurant details
Good for: Groups, Local cuisine, Special Occasion Dining, Romantic, Bar Scene, Business meetings, Child-friendly
Dining options: Lunch, Dinner, After-hours, Full Bar, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Television, Waitstaff
Dining style: Casual Elegant
Description: Sofia of Margate offers a fabulous selection of eclectic and traditional Mediterranean, Greek, Continental. Celebrate life... embrace our hospitality… enjoy our diverse flavors…. experience cuisine that is good for your heart, body and soul – Experience Sofia Restaurant in Margate.
Scottsdale, Arizona
Level Contributor
36 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
“Ruined Our Evening, Stay Away!”
1 of 5 bubbles Reviewed 28 August 2008

My review completely agrees with the previous negative review from 8/23/08 as our experience was unfortunately very similar. Our reservation was for 8:30 PM on a Saturday night, and when we arrived on time and entered the premises, the place looked like a zoo—there was a crowd in the lobby area to fight through to even approach the host stand, and the bar was packed with frustrated-looking patrons. When I approached the host to give him our name and reservation time, he appeared to scan a computer screen for 5 seconds and then proceeded to just write down our name, number of people in our party (3), and our arrival time at the end of a very long list of names, as if we were just being added to a waitlist, not being confirmed as a party with reservations. I should have known then that the night would be a disaster. I then asked the host if we would be able to have a table in the bar area (since we enjoy the live music there) as we had requested in our reservation, and he grumbled, “I don’t know, I’ll have to ask Sofia when she gets back.” We then moved over to wait by a wall next to the bar area for 10 minutes. During that time I saw Sofia approach the host numerous times in the same frenzied, unhappy manner as the previous reviewer described her demeanor. I then approached the host again and asked whether we could sit at a table in the bar area that had been vacant since we’d arrived at 8:30, and again he said, “I don’t know, I’ll have to ask Sofia and also I think it is for a party that is ahead of you.” Again, this confirmed the feeling that we were being treated as walk-ins to a cheap restaurant, not customers with reservations to a fine dining establishment. We waited another 10 minutes before one member of our party spotted a second vacant table in the bar area, so we asked again if we could have that table, and were told a third time “I don’t know, I’ll have to check with Sofia and the other hostesses”—during this time we did notice 2 other frenzied hostesses trying to control the mayhem of angry customers waiting to be seated, in addition to Sofia and the other rude male host we’d been dealing with. We were finally seated at 9:05, 35 minutes after arrival with a reservation, at the table that had been open since we’d arrived! Clearly this place has no clue how to manage a restaurant and handle reservations. Also when we were seated, we overheard some patrons arguing with Sofia because their names had been crossed off of the list without them ever having been seated, so they had been standing around for an hour, which confirms that the bad management experienced by that party, myself, and the previous reviewer were not isolated incidents. Luckily our server was very nice, but unfortunately the food was not. My dining companions could not find anything that interested them on the overpriced menu, but I went with the special—panko-crusted, fried softshell crabs. They came out with no panko crumbs, but instead they were deep fried in ordinary, cheap breading like fast food. Further, they were served only over some arugula salad, no rice, potato, etc—they cost $40! Our bill for 3 drinks, 1 appetizer, and 1 dinner was $80! Like the previous reviewer said, Tomatoes and Steve and Cookies are much better fine dining options in Margate. It’s a shame because Sofia is a beautifully decorated restaurant, but the management and food completely ruin it.

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2 Thank Love2DineOutNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
iggyboo5
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Terrible experience, go somewhere else.”
1 of 5 bubbles Reviewed 23 August 2008

Let me preface this review by saying I used to be a waiter and a personal chef...I know food and service. This was one of the worst experiences I have had in a restaurant. I cut restaurants a lot of slack, but this pushed me beyond my breaking point. Sofia (the restaurant owner) was dismissive, rude and patronizing. We had a 7:15 reservation and didn't get seated until 8:15. No offer for drinks or appetiziers, nothing...we were just expected to sit at the bar and drink until they were ready to seat us for our table that we reserved an hour ago.

Next, we got seated after arguing with them to get the seat we reserved. The food was great, when they get it right. Fast forward to entrees, my lamb came out raw...we ordered medium rare. The waiter tried to convince me that raw was medium rare. As I stated earlier I was a personal chef, I know temperatures. It was Pittsburgh (ie seared on the outside and raw on the inside). We sent it back, by the time it came out again, the rest of our party was finished eating. Guess what, it came out just as raw as it was before.

When I had the audacity to ask for the manager,Sofia came back over and called me "naughty". Yeah, naughty because I wanted my $35 entree cooked properly. I told the waiter to have it cooked and wrapped so we could leave and continue our evening. Sofia seemed offended that I wanted to screwed up entree wrapped AND taken off the check, as if paying for a twice screwed up entree is a strange request. They offered to take the lamb off the check and a $50 gift certificate.

At every opportunity to do the "right" thing as a manager or restaurant employee they did the exact wrong thing. They don't belong in the hospitality industry as they have no hospitality. As I was leaving Sofia patronized me telling me "you'll enjoy that free lamb later, around midnight." They clearly have no concept that the customer is why they are in business.

When they got the food right it was tasty but the rest of the restaurant was awful. The bartender was great, as was the waiter (except for the attempt to convince me that raw was Med-Rare). Do not waste your time here, Steve and Cookie's is great as is Tomatoes. This place is garbage and their attitude needs fixing from the top down.

Helpful?
3 Thank iggyboo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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