Disclaimer: I have not ever stayed at this Comfort Inn, but did tour it and chose it a hotel option for our wedding in the summer of '09.
We needed a moderately-priced hotel for our guests at our wedding in the Highlands. The hotel looked good and comparable to others in the area, and the pool was a great selling point. My initial interaction with one of the managers (a man), was not that great, customer service-wise. He didn't believe me when I said we'd need more than 10 rooms blocked, even after I said that 100 of our 125 guests would be traveling for the wedding. The problem was that he wouldn't guarantee that they'd open a second block of rooms after the first 10 filled up. Certainly hotel managers have experience with this sort of thing, but he could have found a more tactful way of expressing it; he came across as a know-it-all and spoke down to me; even if you think the customer is clueless, don't make it so obvious. But thankfully, my then-fiance spoke to another manager (Tracy, I think), who confirmed they would release a new block of rooms - which they did, and which was filled, as I originally suspected.
From then on, the Comfort Inn staff (we dealt with all women) were responsive whenever we called for an update; they were wonderful when we dropped off the many, many hotel/welcome bags, telling us not to worry about it (so I didn't!). They were great with the two large buses we had booked; they had the schedule on the front desk to remind our guests. They even sent my husband a card when he graduated from grad school! So thoughtful.
- Official Description (provided by the hotel):
- Family owned and operated Comfort Inn located just minutes from Red Bank, Sandy Hook, local attractions, historic areas of interest and fabulous restaurants. Daily Hot Breakfast, High Speed Internet Access, Fitness Room and Seasonal Outdoor Heated Swimming Pool are all complimentary services available to all our guests. We strive to make your stay comfortable and if something isn't right let us know and we will do our best to make it right. ... more less
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- Also Known As:
- Comfort Inn Middletown Hotel Middletown
- Middletown Comfort Inn