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“The hotel was clean and comfortable and the staff efficent, helpful and courteous.”
Review of Courtyard Montvale

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Courtyard Montvale
Ranked #1 of 1 Hotels in Montvale
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The hotel was clean and comfortable and the staff efficent, helpful and courteous.”
Reviewed 23 April 2014

The staff at this hotel is extremely helpful and honest. My wife left the hotel without packing her Ipod not realizing this until we reached home and unpacked. She immediately called and to our surprise the housekeeper returned it to her supervisor. It was
packed and mailed to us that same day. It was a pleasure to deal with such forthright
Professionals.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dmoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
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English first
Dubai, United Arab Emirates
Level Contributor
364 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
Reviewed 16 April 2014 via mobile

Courtyard by Marriott is in an area replete with corporate headquarters and R&D facilities. In other words, there is an ample supply of clients from which they can source business from people on business travel with business budgets. I think I came at a bad time to this hotel because they are in the middle of a lot of developments and renovations. It wasn't noisy, it was just a bit disorganised in terms of how to get to rooms, access to convenient elevators and the breakfast facilities are less than ideal. That said, the service here is great and the staff - perhaps conscious of the upheaval - go out of their way to any to make sure that you're informed and happy. The internet is quick and accessible everywhere including the gym. Speaking of the gym, I never expect much from a hotel gym but this is gym is really left wanting. If you are looking for cardio machines then you should be fine except that 3 of the treadmills were not working for both of the days I stayed at the hotel. The stair machine also did not work for one of the days I was there. The whole gym has a very dated feel - it could double for a scene out of Anchorman with the added disappointment of not actually hearing Ron
Burgundy count out his biceps curls.

The restaurant fire and oak is very good so I recommend eating there while you're staying at the hotel. It is probably the strongest feature of the hotel along with the service. There is also a handy shuttle service to buildings in eh try surrounding area which is useful for both drop offs and pick ups.

If you're in Montvale I would try or shop around. That said I am happy to try out the courtyard once the refurbishment is completed in LATE MAY.

Stayed April 2014, travelled on business
Helpful?
Thank lcollens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontvaleGM, Guest Relations Manager at Courtyard Montvale, responded to this review, 20 April 2014
Dear LCollens,

Thank you for staying with us and taking the time to write about your experience on trip advisor. We appreciate the kind comments about our staff. Our whole team strives to make sure that each guest feels like they are at home and we love going above and beyond at all times for our valued guests. It just so happened that during the time you came we happened to be upgrading our services, which by the way are almost all completed. I am happy to say that the gym newly renovated as well!

We are happy that you took advantage of eating at Fire & Oak. It is very beneficial to have such a great restaurant to compliment our hotel. We do hope to see you back in Montvale real soon. Be sure to let us know when you are coming back, so we can make sure you are in one of our newly renovated rooms! Thanks again for staying with us and enjoy the rest of your weekend.
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2 reviews
Reviewed 8 April 2014

Was at this location over the weekend for a wedding and although we shortened our stay to one night, everything from the comfortable bed and clean room to the wonderful staff made our stay quite enjoyable. Aside from Michael (front desk) impressing me by remembering my name later in the day after checking in and the following morning, he was very helpful in arranging for a late check out a day earlier than initially planned.

There were some renovations going on in the hallway on our floor but it wasn't an issue whatsoever as we were able to avoid this section by using a different elevator to get to our room (3rd floor). I didn't use the spa or breakfast so can not comment on this.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 17 March 2014

Due to an unforseen family emergency at home, I called to cancel my reservation for the same evening at 10 pm. The clear and standard policy for a Marriot Rewards member is cancellations accepted only up to 6 pm. Without hesitation, the Reservations Specialist attending the front desk, Michael Farrera, understood and gave me a courtesy cancellation at no charge.

He made it simple with no aggravation. It's nice to know that there are still people out there with true compassion and understanding that can assess a situation and make the proper decision.

BTW, the hotel is a perfect place to stay when meeting at any of the many global coporate office locations closeby and/ or visiting the North Jersey Palisades rec areas.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank william t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontvaleGM, Guest Relations Manager at Courtyard Montvale, responded to this review, 18 March 2014
Dear William,

FIrst off, we hope that everything is going better with your family emergency. We understand that family comes first and unfortunately these things do tend to happen. It was our pleasure to cancel your reservation without penalty. Michael is our new front desk supervisor and we are so excited to have him aboard our team. Please if there is anything else we can help you with such as a future reservation, please do not hesitate to reach out to anyone one of else here in Montvale. Thanks again for the kind words and we do look forward to seeing you real soon!
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Naples, Florida
Level Contributor
362 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 13 March 2014 via mobile

Great location to many local corporate offices. The on site restaurant seems to attract a decent crowd and I've heard from local coworkers that it's pricey but good, although I haven't tried it personally.

The rooms are fine but I expected a little more space at a Courtyard.

Stayed March 2014, travelled on business
Helpful?
1 Thank KnoxTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontvaleGM, Guest Relations Manager at Courtyard Montvale, responded to this review, 17 March 2014
Dear Knox Traveler,

Thank you so much for staying with us here at the Courtyard by Marriott in Montvale. I do suggest that you try our restaurant Fire & Oak, as it is one of the finest in all of Bergen County. Also, I am happy to announce that our renovation is almost completed. On your next stay, we would be happy to give you one of our more spacious rooms which are located in the rear of the hotel. We have access to ample parking and those rooms are much more quieter. Please do not hesitate to reach out to us, so we can make sure that you next stay goes just according to plan. We look forward to seeing you back in Montvale real soon!
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Burlington, Vermont
Level Contributor
241 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 1 March 2014

This is my second stay in a few months. Worth another review. There is some construction going on at the hotel. The disruption is minimal. The staff were very pleasant and I especially was impressed with the bartender at the smaller lounge in the hotel.

Used fitness facilities a few times this stay. Decent selection.

Can't wait to return when the pool is open.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jiberjab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Plainfield, New Jersey
Level Contributor
134 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 January 2014

We got off to a rough start because the group rate we were quoted was different than what we were being charged. But in the end we did receive a refund and an apology. But it's always a good idea to check the room rate you are being charged when checking into any hotel.

We were there in a bereavement group and the hotel staff was very understanding and accommodating. Hotel management even made a donation in honor of the deceased. A very nice touch, indeed.

But if you are there for a more fun time with a large group, the hotel lobby is very useful for an informal gathering. The lobby bar closes early, but but the pub next door stays open later. The inner lobby is separated from the main entrance and the guest rooms. There are different seating areas that can accommodate a large number of people. The hotel designates the room corridors as "quiet areas" and there is a door separating this lobby area from the guest rooms to keep down the noise - this provides benefits on both sides of the door.

The rooms (and there are a lot of them on a sprawling campus) are average sized - but very clean. If you have difficulty walking ask to be located near the lobby or one of the alternate entrances from the parking lots - otherwise plan on doing a lot of walking. There is plenty of parking.

Our room had the usual amenities, but we would have preferred glasses to plastic.

We would give higher marks for value if breakfast were included at these rates... but there is a Dunkin Donuts and a Panera Bread nearby if that suites your tastes.

Room Tip: No need to focus on a parking space near the front lobby entrance. Ask which parking area is best f...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontvaleGM, Front Office Manager at Courtyard Montvale, responded to this review, 29 January 2014
Dear GM,

First off, we would like to share our most sincere condolences for your loss. We know that this can be a very difficult time for any family and we hope that we made you the most comfortable during your time with us. We were pleased to hear that you were able to utilize our lobby bar for your gathering as i'm sure you had a lot of family here sharing great memories of the one that passed. We are very lucky to have plenty of ample free parking to accommodate all of our guests, as well as we have plenty of handicapped spots. All in all, we do thank you for staying with us and hopefully if you are in our area again, you will stay with us again! Thanks again for the review!!
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Additional Information about Courtyard Montvale

Property: Courtyard Montvale
Address: 100 Chestnut Ridge Rd, Montvale, NJ 07645-1803 (Formerly "Holiday Inn")
Region: United States > New Jersey > Montvale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Montvale
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Montvale 3*
Number of rooms: 180
Official Description (provided by the hotel):
Completely renovated hotel from the ground up. A very unique and contemporary courtyard with a signature restaurant, "Fire & Oak." We offer complimentary high speed Wi-fi in all guest rooms and throughout the hotel. ... more   less 
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Also Known As:
Courtyard By Marriott Hotel Montvale
Montvale Marriott
Montvale Courtyard

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