We had a confirmed reservation through Priceline at this hotel - which the hotel staff refused to honor. We arrived there late in the evening with a young child who needed to go to bed. They staunchly refused to give us a room, even though we had paid for it four days earlier. After keeping us waiting half an hour, we were surprised and shocked to find ourselves being shoved off in the dark, in an unfamiliar area, to try to find the sister property in Saddlebrook armed with nothing but a Post-it upon which the desk clerk had scribbled only the most rudimentary directions - not even the name of the sister hotel, its phone number, or a map to help us get there. So of course we got lost. A nightmare experience from start to finish. Buyer beware.
- Official Description (provided by the hotel):
- Completely renovated hotel from the ground up. A very unique and contemporary courtyard with a signature restaurant, "Fire & Oak." We offer complimentary high speed Wi-fi in all guest rooms and throughout the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Hotel Montvale
- Montvale Marriott
- Montvale Courtyard