Life isn't perfect. I get that. I travel all over the world and try to stay within the Marriott family whenever possible because the staff really really cares about their hotels even when life is full of twists and turns.
I get to NJ and decide to stay in a hotel for a long weekend before the house is clean and livable (on the road for 6 months this time). To remind me that there is no place like home, it was just one of those freaky weekends at this Marriott.
Check-in was delayed more than an hour because one of the children associated with the softball playoffs thought it would be fun to pull the fire alarm. Hung around outside and chatted up the ballplayers; these kids were really nice.
Finally get checked-in and have a great night's sleep on the awesome firm mattress in the lovely quiet room at the end of the hall. Just great. Want one of these mattresses at home. The room was quiet despite the chaos all around between the softball players and wedding parties.
Headed out the next morning and walked right into a wedding party of dwarves. No, can't make this up. It was cool.
What wasn't so cool was coming back Saturday evening to find the bathroom flooded. Because I just roll with it and am not nasty when letting staff know that things are a little unusual, I learned that the person in the room above had flooded the bathroom by not putting the shower curtain inside the tub. The engineer thanked me for not being a jerk about it. As if he could do anything about the person above me.
Come Sunday night, there's no hot water in the room. Although the hotel staff offered to move me to another room, it was late, I was tired and figured that there would be hot water in the AM. There was and off I went to work all fluffy clean.
On Monday evening there was no hot water, again. But the weekday staff person was able to explain the hot water problem. Let it run, says Erica, it will get hot; and it finally did.
Despite the bumps, I still really like this hotel because of the staff. Fantastic staff, great location, recently updated premises, easy highway access and close to THE world known as NYC. With the new train station less than a 5 minute walk away, getting to NYC no longer requires a car.
Thank you Erica, Nick & Kelly for your empathy and 'can do' attitudes. You just reaffirmed that, whenever possible, the nice people try to take care of each other. In the end, this hotel made it right in a way that was unexpected. It was truly appreciated.
For fellow travelers, this is a lovely hotel with a great staff. If you're not a jerk or demanding when stuff goes sideways, you might be rewarded in a most unexpected way, too.
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- Also Known As:
- Courtyard By Marriott Rockaway - Mt. Arlington Hotel Mount Arlington
- Courtyard Mount Arlington
- Mount Arlington Courtyard
- Mount Arlington Marriott