run down not properly maintained, used soap in tub. used wash towl hanging on shower, lamp shad stained. behind bed at head board has not been cleaned in some time. not a place i will stay again or will recomend to stay.More
run down not properly maintained, used soap in tub. used wash towl hanging on shower, lamp shad stained. behind bed at head board has not been cleaned in some time. not a place i will stay again or will recomend to stay.MoreShow less
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. We will take your comments under consideration as we work with the appropriate team members to improve our guest experience. Again we apologize for the issues and we hope you will come visit us in the future.
Stayed one night recently and the hotel was a good value. Comfortable bed. Quiet. Nice staff. Was concerned about other reviews but the place was OK. Halls showed lots of use but room was clean. Door to bathroom had been damaged and not yet repaired. There were a lot of people there for breakfast on Sunday. Good coffee, surprisingly good! I would stay here again. Great location.
Thank you for taking the time to write a review about your recent stay at our hotel. We do apologize for the issues in your room and will work with our team to see that they get taken care of. We hope if you return to our area you will consider to stay with us again.
I have stayed at this hotel on numerous occasions and I can tell you the staff at this hotel is top notch. I have never had an issue with the staff and they have always gone above and beyond their normal duties to make my stay enjoyable. the new beads are not as comfortable as the old ones
Stayed here on the way home from a college move in. I was traveling alone, exhausted and took exit 5 because there appeared to be a number of choices. When I couldn't easily find the brand I normally frequent, I pulled into the Best Western because I have had a good experience in other locations.
What a disappointment.
I was quickly checked in and provided a gift bag for being a Best Western member. It went down hill as I walked down the dark, musty, worn corridor to my room. The room smelled, the air conditioning did not work, the carpet was filthy. I turned on the flat screen tv that had a huge smear on the front and found it was not working. I called the front desk, and the clerk came down to reset the TV. When she knocked at the door, I peered out the peep hole to find that it had been punched out and stuffed with toilet paper.
I'm not sure why I stayed, but I was so exhausted from 12 hours of driving, that I did.
The next morning, I headed to the dirty bathroom for a shower. The bowed shower curtain rod had come loose, drooping down in a U shape. Gravity pulled the shower curtain to the middle and it would not stay closed. The tub did not drain properly, which was disgusting given the overall filth. It took me awhile to turn on the shower, because the hot and cold water controls were backwards and and first I could not get the "hot" water to work, until I took a chance and turned the control to the right. The toiletries were very low scale - teeny bar of soap, 2 conditioners and one shampoo. The towels (all two of them) were thin and dingy. The bath mat was frayed so much it looked like fringe. The sink did not have a drain plug and part of the faucet control fell off when I turned the sink on.
To the credit of the front desk clerk, she discounted my room rate when I conveyed the issues to her.
I would never stay there again. Take the time to find the other hotels in the area.
This hotel has gone down hill in the last 6 months. We had our dog with us as we always do so were put in the 'dog wing'. Carpet very shabby and dirty. Felt unclean while we stayed there. Exit doors to back of hotel, near our room, have not been secure for 2-3 years. I report them each time we stay there.
The positive is that I was very happy with the service provided at the Front desk by Mr. Roger. He was pleasant, courteous and very helpful. Unfortunately, the upkeep and appearance was very poor. The room was not cleaned at all or sometimes properly even after the "Clean Room" sign being hung outside the Room. On one occasion I was gone for the whole weekend (I stayed at this Hotel for 5 weeks) and found that even my trash had not been cleaned out. Coming down the stairs towards the pool I noticed that the railings in front of me had cob webs hanging from them.