This was our second stay at this hotel in recent months. Although our last experience was better, and the prices were higher this time, I would still recommend staying here. The front desk staff is courteous and helpful, and the rooms are fine. Beds are comfortable, and we had no real problems other than a semi-clogged vanity and an air conditioner that wasn't working at an optimum level. (It was good enough.) The free continental breakfast at this hotel is usually worth having, and many choices are offered. There was some minor disruption during the renovation process, including the replacement of carpet in our hallway, but the new interior looked very nice when we left. The hotel looks so much nicer already! Unfortunately, we did have an incident with someone from housekeeping, but this was the first time we ever had a problem with anyone on the staff. Usually everyone on the housekeeping staff is friendly and more than willing to get us anything we need, but this experience did taint our impression of the service. This woman wanted us to clean our own room. She stopped us on our way out and had us carry towels and toilet paper, and trash bags, back to the room, and had us stand there and empty our own wastebaskets into the trash bags she gave us to hold. She never even made our beds or put the towels (that we carried for her) on the racks for us. We had been on our way out when she stopped us in the hallway, and she did not seem happy when we walked back out of the room so that she could finish the room ( which she never did). She must have walked out right behind us. We left half the tip that we normally would have, and we hope the right people got it. The rest of the housekeeping staff deserved a tip, and she did not. I do like this hotel, and it is the second time we have stayed there, so although I can't rate the experience as highly as I did last time, I will give it a decent review.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Ebookers, Travel Republic (UK), Booking.com, 5viajes2012 S.L., HotelsClick, Evoline ltd and Cancelon so you can book your Best Western Burlington Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Burlington Hotel Mount Holly
- Best Western Mount Holly
- Mount Holly Best Western