The manager of this hotel, Jay Patel, is a real loser. He was at the desk when I went to check in, and I was early. I check in early all the time. Usually there is something available (I'm not picky), and if there is not the staff has me sit in the lobby and wait for a room to be cleaned, which usually takes no more than 30 minutes max. I travel a lot. No one has ever!!!! asked me to leave my phone # and they will contact me later in the day when my room is ready. But that is indeed what Mr. Patel did.
When I asked him if he could contact his maid staff and ask them to get a room ready while I wait, he informed me that he would not do that because then other customers might expect the same thing and it would be a 'trickle down' effect. He said that they don't ask their maids to clean the rooms out of order for customers. Really?
I thought the hotel business was a hospitality business, based on accomodating people - thus the whole idea of providing accomodations. I have called the Area Manager and have not received a call back. The next step is corporate. Extended Stay chain just might lose my business over this.
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- Also Known As:
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