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Homewood Suites by Hilton Philadelphia/Mt. Laurel
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Reviews (631)
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486 - 491 of 631 reviews
Reviewed 23 June 2014

Did a nice job from top to bottom, but was a little pricey for a chain hotel. The rooms were nice and the service was really good. We were down there for a youth girls lacrosse tournament and requested that they open the complimentary breakfast at 6:30 instead of 7:00, but we were not accommodated. When we come back to the area we will probably try another hotel.

  • Stayed: June 2014, travelled with friends
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Thank garyjredding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Maid used dirty rag to clean the outside of the toilet then wiped the toilet seat with the same dirty rag - disgusting. Asked her to leave before she wiped the sink counter next. Good past experience with Homewood, but this was an unimpressive hotel in most areas.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
2  Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaneek Y, Director of Sales at Homewood Suites by Hilton Philadelphia/Mt. Laurel, responded to this reviewResponded 19 June 2014

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Nay- Arriving late after a long day of college visiting, we planned to cook, eat, and relax in our suiite. The kitchen was the main reason for staying at Homewood and the supplies were very disappointing. There was only one pot and one pan and they were very old and worn. No spatula made cooking difficult and one of 2 burners was falling apart and not working. No dish soap was available for sink washing supplies between items prepped. (Only dishwasher soap was provided.)
This property was also our first disappointing Hilton experience having a room upgrade available but not offered as complimentary for a Gold HHonors member.
Yay- Breakfast oatmeal toppings offered awesomely large walnuts and fresh cut strawberries. Breakfast staff and dining area were real positives here!

  • Stayed: June 2014, travelled with family
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Thank a_mom23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

hotel staff was very helpful . and friendly acomadative and try to do as much as they can do and they doing everything they cando to helpus Front desk lady was so helpful that touch my heart.breakefast was very good

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank 999pratikd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2014

Staying at Homewood Suites was a pleasant experience. The staff was most helpful and knowledgeable. For the price I would highly recommend. Having a gym is important to me. This location had everything I needed.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Durwin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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