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“Almost There” 4 of 5 bubbles
Review of Courtyard Mt. Laurel

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Courtyard Mt. Laurel
Ranked #12 of 28 Hotels in Mount Laurel
Potomac, Maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Almost There”
4 of 5 bubbles Reviewed 8 January 2014

I stayed at this property while in town for business. The staff is super nice and offers great customer service. The lobby is beautiful and the all interior has a real comfortable feel. The room is nice with some modern feature but is really not put together well. I had a king size bed the way it was placed the room, you had to contort to watch TV. The shower also has a few moldy spots. I have faith is this hotel. I little bleach and reorganization of the room and I will stay again.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristen l, General Manager at Courtyard Mt. Laurel, responded to this review, 10 January 2014
Thank you for reviewing the Courtyard by Marriott in Mount Laurel. We truly appreciate the honest and sincere feedback, as well as your trust in our hotel.
We will review this critique with the entire staff for learning and training, and work to correct the cleaning concerns you mentioned. We already have some plans being scheduled for this as we speak!

Thank you again and please visit us often when your travels bring you to Mount Laurel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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194 reviews from our community

Traveller rating
    63
    77
    33
    15
    6
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Vancouver, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

As a person who travels 80-100 nights a Yr, I can honestly say the Team Members at This Hotel are the Best! From the time you arrive you are greeted with a smile and from A front desk staff that shows real interest in you and your needs for your current stay. The Bistro staff like the front desk team members also shows that same genuine interest in your Breakfast, Dinner, Snack or Drink needs.

The rooms have all been updated in the past year and are always clean and comfortable.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristen l, General Manager at Courtyard Mt. Laurel, responded to this review, 6 January 2014
Thank you for the wonderful comments and review of the Courtyard by Marriott, Mount Laurel!
We understand that if we take care of our guests they will return and your feedback assures the staff that this works!
It will be a pleasure to welcome you back on your next visit to the area and as always we do appreciate the information and review.

Thank you again and travel safely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

Great location conveniently located at route 73 and the NJ Turnpike. Greyhound Bus Station is directly across route 73 which is convenient for transportation to New York City. Safety seems to be important to Marriott in that you must use your room key card to gain access to the building. This is a major plus for single travelers. Rooms are well equipped and comfortable. Wonderful Marriott bedding, quiet HVAC with wall thermostat, big flat screen TV., coffee maker, small refrigerator, ice bucket, large moveable computer desk with adjustable roller chair. Bathroom is well equipped with soaps, towels, hair dryer and ironing board. The rooms, hallways and lobby have just been renovated within the past year. I am not a fan of the new lobby decor as it looks chopped up and not very inviting. A small fitness room and indoor spa pool are available at no charge as well as an outdoor pool in season. Courtyard has removed the complimentary coffee from the lobby and you must resort to “bathroom coffee” in your room or pay for Starbucks Coffee in the lobby. I do wish that Courtyard would provide a complimentary continental breakfast like other hotels offer in this price range.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BUCKETLISTTRAVELERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristen l, General Manager at Courtyard Mt. Laurel, responded to this review, 6 January 2014
Thank you for the honest feedback and review of the Courtyard by Marriott! We truly appreciate your comments and your loyalty to our hotel.

We do hope to serve you again in the future, and as always thank you for staying at the Courtyard Mount Laurel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
93 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

Thanks for a great stay! We stayed here during our trip to visit family for Chrismas and were glad we did. The room was spacious and very clean, the staff went out of their way to help make our stay a good one. They were helpful in recommending places to eat and pick up some beverages for the evening! Great Job Courtyard! Thanks for a great stay!

Room Tip: Use the internet to get the best deals....
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oscmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristen l, General Manager at Courtyard Mt. Laurel, responded to this review, 2 January 2014
Happy New Year!

Thank you for the kind words and the feedback regardsing your stay. We very much appreciate knowing that you enjoyed your stay and felt comfortable.
Please join us again should your travels again include Mount Laurel!

Thank you for choosing Courtyard by Marriott!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northern nj
Level Contributor
135 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed 31 December 2013

This is a generic Marriott with one distinguishing feature: the housekeeping staff apparently takes no pride in their work. We checked in at 10pm after a hard day of sightseeing in Philly and found wrappers in the chair and straws on the floor. Seriously?! The kids were already too tired, otherwise I would have asked for another room, but what maid service doesn't see those kinds of things while cleaning?! In addition, the TV was picture was pixelated and don't get me started on the incompetent staff member at the breakfast bar: she messed up our orders and burned the Starbucks coffee. There are plenty of other hotels in the area. If you can, move on to another one. This one is not worth the price.

Room Tip: Don't check in late - check the room before you accept it. Apparently the maid staff either has...
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  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank NjMoma2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristen l, General Manager at Courtyard Mt. Laurel, responded to this review, 2 January 2014
Thank you for your feedback!
We truly appreciate the review despite the challenges that occurred. We all strive to keep our hotel fresh and clean, and you have our apologies if you found your room less than that. We have already addressed your concerns with the staff and again Thank you for your valuable input as we use all comments and concerns to train our staff daily to better serve all guests.

Have a very nice and safe New Year and thank you for choosing Courtyard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington, Connecticut
Level Contributor
155 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

This isn't a five-star hotel, but for what it is it is an excellent value. It has clearly been recently remodeled, and has a comfortable but modern look. We were visiting for a wedding and our room was very clean and comfortable, the staff was very friendly, and we even got to swim in the pool, which was completely empty when we visited. The area is convenient to many restaurants and shops, and to Philadelphia for sightseeing.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 13Narya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristen l, General Manager at Courtyard Mt. Laurel, responded to this review, 31 December 2013
Happy New Year!

Many thanks to you for the wonderful review of our hotel and staff! We greatly appreciate the time you took to report your feedback and value your kind words.

Please return to the Courtyard Mount Laurel again soon, and travel safely!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Strongsville, Ohio
Level Contributor
241 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 29 December 2013

This property has been remodeled and upgraded. The lobby is Marriott's latest Courtyard concept with comfortable seating. Bistro items are available for breakfast and dinner as is a complete bar service. Not to be mistaken for fine dining, the Bistro features the fast casual concept and has very passable food. Rooms are clean, comfortable, and up to date.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cliff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristen l, General Manager at Courtyard Mt. Laurel, responded to this review, 31 December 2013
Happy New Year and thank you for visiting the Courtyard by Marriott, Mount Laurel!
We are all thrilled to know you enjoyed your stay, and find the Bistro very accomodating. Our wishes for a terrific 2014 and we all hope to see you again soon.

Thank you for choosing Courtyard and Marriott Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Mt. Laurel

Property: Courtyard Mt. Laurel
Address: 1000 Century Pkwy, Mount Laurel, NJ 08054-1145
Region: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 28 Hotels in Mount Laurel
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Mt. Laurel 3*
Number of rooms: 151
Official Description (provided by the hotel):
The state-of-the-art lobby at the Courtyard Mt. Laurel Hotel offers greater flexibility and choices for our guests. Convenient to Philadelphia (PHL) Airport, our Mt. Laurel hotel lobby features flexible spaces to work or relax in, free Wi-Fi and easy access to the latest news, weather and airport updates via our GoBoard(R). The highlight of our lobby is The Bistro- Eat. Drink. Connect.(R), which provides healthy food and beverages in the morning and dinner service with cocktails. Our Mt. Laurel hotel is located minutes to historic downtown Philadelphia, Coco Keys, Battleship, NJ, the New Jersey State Aquarium and Atlantic City. Accessible to I-295 and the NJ Turnpike, our hotel in Mt. Laurel is also located nearby Lockheed Martin, Computer Sciences Corporation (CSC), Hewlett Packard and TD Bank. With 1,200 square feet of meeting space, the Courtyard Mt. Laurel Hotel is the perfect choice for small meetings & events. Perfect for business and leisure travelers alike, choose us for your Mount Laurel, NJ hotel. ... more   less 
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Also Known As:
Courtyard By Marriott Mt. Laurel Hotel Mount Laurel
Courtyard Hotel Mt Laurel
Courtyard Mount Laurel
Mount Laurel Marriott
Mount Laurel Courtyard

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