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“This hotel needs major help”

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Wyndham Philadelphia - Mount Laurel
Ranked #8 of 28 Hotels in Mount Laurel
GreenLeadersSilver level
Garden City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This hotel needs major help”
Reviewed 7 September 2013

This hotel is need of a makeover. I stayed there for one night over labor day weekend to attend a friend's wedding. It was terrible. The rooms should have been cleaner. The "leather" chair in the room had rips and holes in it. The bed was old. The pillows were tiny. The phone in the room didn't work, thus I couldn't call down to the front desk. Multiple outlets in the room did not work. The bathroom tub was stained. There were cracks/holes in the bottom of the bathroom door. I was locked out of my room when I returned at night, and the front desk staff seemed to be bothered when I asked them for help. There are many hotels very close to this one....do NOT stay at this one. You can do alot better.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this review, 10 September 2013
Dear Jason H,
Thank you for your review. I was disappointed to hear that you had a less than wonderful experience with us. I will be bringing this to the attention of my staff and we hope that you will give us another chance when you are in the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
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English first
Warren
Level Contributor
7 reviews
5 hotel reviews
Reviewed 5 September 2013

The hotel is large and clean. The rooms are comfortable and well-appointed. There are large HD televisions, ample closets, and well-maintained bathrooms.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this review, 10 September 2013
Dear Nancy M,
Thank you for your nice review! We hope we have the pleasure of serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Philadelphia - Mount Laurel

Property: Wyndham Philadelphia - Mount Laurel
Address: 1111 Route 73, Mount Laurel, NJ 08054-5115
Phone Number:
Region: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Mount Laurel
#2 Best Value Hotel in Mount Laurel
#9 Business Hotel in Mount Laurel
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Wyndham Philadelphia - Mount Laurel 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Wyndham Philadelphia-Mount is located in the heart of the Mount Laurel business district, 20 minutes from downtown Philadelphia and 30 minutes from the Philadelphia International Airport. The Terra Nova Restaurant & Blue Room Bar & Lounge are located on site. The Wyndham Philadelphia- Mount Laurel also features an indoor pool, fitness center, complimentary parking and Wi-Fi. The Hotel has achieved a 3 Green Key rating through the Green Key Eco-Rating Program. This rating demonstrates that the Hotel has taken significant steps to protect the environment through its solar covered parking & other policies. ... more   less 
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Also Known As:
Wyndham Philadelphia - Mount Laurel Hotel Mount Laurel
Wyndham Mount Laurel
Mount Laurel Wyndham

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