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“Great Staff and a Well Maintain Property”

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Hampton Inn Neptune/Wall
Ranked #1 of 6 Hotels in Neptune
Certificate of Excellence
Neptune, NJ, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Staff and a Well Maintain Property”
Reviewed 19 March 2014

If you are coming to visit the Shore and you need somewhere to stay for you and your family THIS IS THE PLACE. The staff is great. They always keep a smile on their face and welcomes you when you come in and leaves. The property is well maintained, very clean outside and inside. The GM is great; she has a lovely smile, and a great sense of humor. The night audit as well she is always attentive.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique E, General Manager at Hampton Inn Neptune/Wall, responded to this review, 26 April 2014
Thank you for writing a review about your stay with us in Neptune. What a pleasure it was to hear about how our staff made your stay even more enjoyable! We pride ourselves in our excellent guest service and we are so happy that you were able to experience it for yourselves. I'll be sure to share your review with all your friends here at the hotel.
We love having you here!

Yours In Hospitality,

Dominique Ervin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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572 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Portland, Maine
Level 6 Contributor
125 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 17 March 2014

This started out to be a good review, having had a friendly, efficient greeting at the front desk at check-in, and finding plenty of restaurants and shopping in the area. The property is standard Hampton Inn quality, with the cleanliness and amenities I always expect to find - in-room coffee, fridge, microwave, free hot breakfast... BUT. There was no hot water for a shower in the morning. I ended up kneeling beside the tub, washing my hair in cold water. This was bad enough, but the tub drain was backed up so my hair ended up floating in the sudsy cold water. As I was leaving the room, some housekeeping staff was working in the room near mine, so I mentioned that my room had had no hot water. They acknowledged they knew about it, that someone was currently trying to fix the problem. Down at the front desk, guest after guest approached to complain, and most were given the night for free. One guest was quite upset, asking why nobody had been notified, particularly because she had done a workout and then was unable to take a shower. This reflected my thoughts exactly - why hadn't a note been slipped under our doors, with a polite acknowledgement of the boiler problems? This proactive step would surely have minimized the number of disgruntled patrons lining up at the front desk in the morning. I had wasted a half hour, thinking maybe the water would warm up eventually - if I had known there was a problem, I would have been able to adjust my morning accordingly. I'm not sure this reactive approach was the best choice.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LiftLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique E, General Manager at Hampton Inn Neptune/Wall, responded to this review, 26 April 2014
I am sorry that you experienced our emergency situation with no hot water. It happened so quickly that we put all hands on deck to rectify as soon as possible. I apologize again that we didn’t provide the high quality of services you deserve.
We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback, as in the future we may act differently, and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Yours In Hospitality.

Dominique Ervin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albrightsville, United States
1 review
Reviewed 8 March 2014

I didn't expect such a nice clean, quiet, up-to-date hotel. Plenty of parking. Would stay again anytime I am in the area. Great value for the money. Close to the beach, across from the Outlet mall. Next to the parkway, but set back on a quiet road.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique E, General Manager at Hampton Inn Neptune/Wall, responded to this review, 26 April 2014
Thank you for recently taking the time to respond to the satisfaction survey you received regarding your stay at the Hampton Inn Neptune. We are so glad that you enjoyed your stay with us! I am very lucky to be a part of the team here at the hotel and will share your comments with our team.
Thank you again for your time and we look forward to hosting you again in the future! We love having you here!

Yours In Hospitality,

Dominique Ervin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

ECELLLENT STAYwill always stay at a big H they are very hard to beat Maybe a little night life could be used and also little more of hot breakfastthey were even vry helpful in stearing us to places to eat and go for shopping etc

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank 518phillipf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique E, General Manager at Hampton Inn Neptune/Wall, responded to this review, 26 April 2014
Thank you so much for your positive review about the Hampton Inn Neptune!

We truly appreciate your feedback and hope your travels bring you back to our area soon!

Thank you for being our guest.

We love having you here!

Dominique Ervin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newberg, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2014

This is the 3rd time in completely different parts of the country we have stayed at Hampton Inn. ALL have been exceptionally great. We have decided we will always stay at Hampton Inn if available. Recently stayed at a 4 star hotel in Tacoma that was no comparison!! Fastest check-in we have ever experienced. Just plain GREAT service. Exceptional quality!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Al L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique E, General Manager at Hampton Inn Neptune/Wall, responded to this review, 26 April 2014
Thank you for taking the time to write a review about your stay with us in Neptune. We are so glad that you enjoyed your stay with us, as well as the other Hampton Inns! We are proud to be the #1 Hampton Inn in NJ!
When your travels take you to the Neptune area again, we hope you will stay with us again.

We love havng you here!

Dominique Ervin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Point, North Carolina, USA
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 February 2014

Clean and modern rooms, efficient check in, comfortable beds and a great breakfast made this a wonderful place to stay for a business trip. Easy access to highways and restaurant that delivered dinner provided fast service and excellent food. Would definitely stay here again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Renee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique E, General Manager at Hampton Inn Neptune/Wall, responded to this review, 26 April 2014
Thank you for taking the time to write a review about your stay with us in Neptune. We are so glad that you enjoyed your stay with us! It is our goal to ensure every guest has a pleasant stay and I am glad you were pleased with the hotel and the level of service you received.

When your travels take you to the Neptune area again, we'd be honored to have you stay with us again.

See you next time!

Dominique Ervin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2014

Me and my Family had a 7 day stay there after our home suffered severe flood damage. From checkin to checkout the customer service and response time for guest issues was terrible. A young lady named April was there at Check-in and it took her 2 minutes for her to put her cell phone down and acknowledge us. From there we went to our room where our broken fridge awaited us, when we called down and asked to talk to a Manager Dominique Ervin had us on hold for almost 10 minutes before we finally hung up and talked to a Shelley who is far more qualified to be the Manager than Dominique. She had maintenance in our room within 5 minutes of our conversation. Breakfast was awful, housekeeping refused to change our sheets saying they would do it 3 days after our check-in. The only redeeming qualities about this hotel was Shelley and the over night staff members Debra and Richard, they were fantastic. I would Not recommend this hotel to anyone under it's current leadership.

Room Tip: The residence inn or holiday inn express in neptune are way better in terms of service and quality...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique E, General Manager at Hampton Inn Neptune/Wall, responded to this review, 24 February 2014
Mr. Ben R.,
I am sorry about your experience at our hotel. I can assure you that it is not standard to find someone at our hotel who isn’t helpful, including myself. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize again that we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and I have addressed the issues you mentioned and have passed on your accolades to Shelly, Rich and Debra. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Yours In Hospitality,

Dominique Ervin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Neptune/Wall

Property: Hampton Inn Neptune/Wall
Address: 4 McNamara Way, adjacent to the Jersey Shore Premium Outlets, Neptune, NJ 07753-7323
Phone Number:
Region: United States > New Jersey > Neptune
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Neptune
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Neptune/Wall 2.5*
Number of rooms: 109
Reservation Options:
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