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Hampton Inn Neptune/Wall
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Reviews (633)
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All reviewsthe jersey shoreoutlet mallfront deskthe garden state parkwaygreat hotelpremium outletsasbury parkshort driveoatmealeasy accesswould stay againcomplimentary breakfastconvenient locationcomfortable bedsindoor poolthe hotel stafffitness center
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469 - 474 of 632 reviews
Reviewed 29 July 2014 via mobile

Rooms large and very clean. Requests quickly acknowledged breakfasts very diversified and pretty good. Management excellent especially Camille the front desk manager. Would not hesitate to return as it is the best Hampton Inn in which we have stayed.

  • Stayed: July 2014
    • Value
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Thank million
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

Loved the rooms at this hotel - modern, sleek , and clean. But the buffet breakfast was almost inedible- barely any fresh fruit, French toast that tasted like cardboard, minimal and uninspired hot food options, and food that barely met fast-food standards. For a hotel this nice, I was surprised and disappointed. This is an area that could use much improvement.

Stayed: July 2014
Thank lsockett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

This facility was by far the best of the Hampton Inns I have stayed in. The facility is beautiful and the room I had was huge and comfy. I felt as though I could move in! The service was excellent and the staff very pleasant and helpful. The free hot breakfast was tasty. Easy access from the highway. Awesome hotel!

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hampton
Thank Kathy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

Very pleased with this hotel, I have recomended this hotel to family & friends. This was our 2nd stay at the hotel and I would stay again. The hotel staff were very helpful. I would recomend this hotel to anyone staying in the area.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

Hotel was nice but how does a Hilton Brand hotel not have maintanence on staff to fix a shower drain that won't work properly? No remedy was offered on site or days later. Other than that hotel was ok.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Leslie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique E, General Manager at Hampton Inn Neptune/Wall, responded to this reviewResponded 18 July 2014

Thank you for taking the time to fill out a review about your recent stay at the Hampton Inn Neptune. My sincerest apologies that your shower drain was not in its full working order and that we were unable to repair it as soon as it was reported. Unfortunately, our chief engineer had left for the day and we were hoping to get it rectified for you in the morning prior to your shower, as he was due in first thing in the morning. We did make sure to compensate your stay due to this oversight on our behalf.
I hope you consider staying with us again. We’d love to have you as our guest to ensure you have the best travel experience ever.

Yours In Hospitality,
Dominique Ervin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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