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“Great Place to stay for a trip to Jersey Shore”

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Residence Inn Neptune at Gateway Centre
Ranked #4 of 6 Hotels in Neptune
Reviewed 15 July 2014

Saw other reviews on TA, and went with it. Spent 2 nites in room with queen and pull out sofa w/kitchen. Perfect for us as we were a family of 3. Clean and updated hotel. One bad side for me it is a PET FRIENDLY hotel and I saw a few smaller dogs...yuck.... but in the room I did not have any symptoms..yippee!!! Breakfast was better than previous stay and well stocked. Front desk helpful...Chris and Rosemary are great. Across from Wal Mart for any needs for the shore. Great place, would stay again. Marriott Beds are on the soft side so a nay any on that but otherwise, no issues.

  • Stayed: July 2014, travelled with family
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Thank jserna20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this reviewResponded 17 July 2014

Great! Thank you for recommending our hotel as a great place to stay when at the Jersey Shore. Chris and Rosemary are just the tip of the iceberg when it comes to great service. Our hotel team is very knowledgeable about the local area and know all the spots to hit when visiting the Jersey Shore. We hope to see you again during the Fall Season - it is another wonderful time to visit as well! Sincerely - Abby Kushner, General Manager.

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103 - 109 of 204 reviews

Reviewed 12 July 2014

Myself and 3 other ladies stayed here so we could be close to the beach on Fourth of July morning. We stopped at the hotel WAY before check in time, but they gave us our room early. this was great as we were able to jump in the car and spend the entire day at the beach early. The room easily fit all of us, and was everything we needed in a room. Turns out on July 4th it was pouring, so we spent the morning in the hot tub and pool area. I have NO complaints about this place. I enjoyed the Paul Mitchell bath products, and the free breakfast was well stocked and yummy. Highly recommend this place!

If looking for a great place to eat, try the "East Coast Cookery" in the shopping center right in front of the hotel. Its within walking distance and the food was great. Or buy a steak and grill it out back on the patio, they provide grills!

  • Stayed: July 2014, travelled with friends
    • Value
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1  Thank ninja650gurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this reviewResponded 14 July 2014

How Sweet! We are so excited to hear that we were the Perfect Choice for your visit to the Jersey Shore. While the beach is the first place to go during the Summer - we have few local options as well for a back up plan when it is stormy! We hope to see you all again this Summer. All the best - Abby Kushner, General Manager.

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Reviewed 8 July 2014

We checked in last night around 10:30 and when we got to our room it was warm. The thermostat read 75 degrees. We set the temperature to 65 so it would be cold when we slept. An hour later when we went to bed, the thermostat read 78. It was an uncomfortable night trying to sleep. When we got up this morning the thermostat read 75 degrees. We still had it set for 65, but clearly it was never going to get there. When we went out for the day we stopped at the front desk and reported the problem. They said they'd have maintenance check it out.

When we returned later in the day we were told at the front desk that it had been fixed. We went up to our room, and the thermostat read 81. We called down to the front desk and they said they'd send someone up to look at it. A few minutes later they called back and said that the engineer said to give it some time as it had been 90 degrees in the room when they were done fixing it. They assured us it would get colder. We waited a while and the temperature started going up, not down. At this point we decided we wanted to change rooms as the thermostat now read 83..

The front desk person- Chris- was very nice and accommodating. He found us another room right down the hall so we packed up our things and moved. It has now been over 4 hours since we moved to this room. When we got here, the AC was set at 78, and the thermostat said it was 78 in the room. We turned it down to 65. It now reads 79 and has been running this whole time. Apparently, it is not just these two rooms. We have another room booked for our kids who are coming down tonight. The thermostat in their room read 69 when we checked in this afternoon. A couple of hours later, with the AC running, it read 71.

Now some would argue that with the weather so hot outside, the AC just can't keep up. However, earlier in the week, we were at a Residence Inn in Horsham, PA. While the weather outside was just as hot as here in NJ, our room was as cold as we wanted it to be. We set the temp to 64 when we went to bed, and in the morning, the thermostat read 64. During the day, we turned it up to 72, and the room stayed at 72. Last week, I was in Houston, and my hotel room there also got as cold as I wanted, and it was much hotter in Houston than it is here.

Other than the AC issues, the hotel is pretty nice. It is clean, the rooms are nice and the hotel is located in a very convenient spot. If they could fix the AC issues, this would be a great place to stay.

  • Stayed: July 2014, travelled with family
    • Location
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Thank boonertpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this reviewResponded 10 July 2014

Hello! It was a pleasure to have a few moments to meet with you yesterday. We value your feedback and want to ensure you that being "cool" during the hot summer months at the Jersey Shore is important to us! Being comfortable and relaxed when away from home is at the top of our priority list! Please don't hesitate to contact me personally if I could be of further assistance throughout your stay. Sincerely - Abby Kushner, General Manager.

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Reviewed 3 July 2014

Home renovations brought us to this location. Great place to stay, very clean and comfortable, everything we needed for our extended stay away from home. Staff always pleasant, smiling and helpful. Perfect location, right off GSP, close to RT18, Walmart, Walgreens nearby.
Gym was small but just enough equipment to get the job done.

  • Stayed: June 2014, travelled with family
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Thank Sara S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this reviewResponded 5 July 2014

Thank You! Great to hear that we could help you and our 4-legged friends! We are definitely pet friendly. Our hotel team most enjoys the chance to pet or hand out a treat when the opportunity presents itself. We hope that you enjoy your home renovations and the wonderful Summer weather. All the best - Abby Kushner, General Manager.

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Reviewed 27 June 2014

This was a great place to stay and it has an amazing modern suite Apt. The Beds were comfortable, i felt like I was a nice modern apartment in NYC. Staff was really friendly and always there for you! Breakfast and complimentary Dinner with Beer & wine were free to everyone. This was a wonderful surprise. It was good~! I plan on returning here many many times. Parking was free and plenty of space. walking distance to Walgreen's and Restaurants. Stay here!

  • Stayed: June 2014, travelled on business
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Thank BennyBones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this reviewResponded 29 June 2014

Wow! Thank you for your great comments about our hotel. Recently remodeled, we are very excited to show off our new rooms! With complimentary Breakfast and Social on Monday, Tuesday, & Wednesday evenings, we are a great option for one night stays or month long stays. We hope to see you back soon! Sincerely - Abby Kushner, General Manager.

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Reviewed 16 June 2014 via mobile

We've come here 3 times as an alternative overnight option to the closer motels or hotels. Still under 15 minutes to Belmar and 25 minutes to Point Pleasant Beach. You get the efficiency suite but also get breakfast so we really don't use it. Only negative is that they accommodate pets. Good if you need it. Bad if you're next door to the barking dog.

Stayed: June 2014
2  Thank Glenn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this reviewResponded 19 June 2014

Awesome - thank you for continuing to visit with us! I appreicate the time you took to share your wonderful feedback. I look forward to meeting you in person on your next visit to the Residence Inn - Neptune where we have recently completed renovations and upgrades to the hotel. If I could be of assistance for your future stay, please feel free to contact me directly All the best - Abby Kushner, General Manager.

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Reviewed 8 June 2014

We stopped here for 3 nights in May after 4 nights in NYC. The hotel was spotlessly clean, and very comfortable. Upon early arrival we entered our room to find we had a view of the golf course. The sitting area was comfortable and kitchen was really well stocked. The master room was reasonably large with the bathroom off and unusually the sink area in the bedroom. All in all much better than expected.
The pool was not hot yet the spa pool was lovely and warm.
As stated previously the breakfast was really good and as a bonus on the night we arrived there was a free BBQ laid on.
Overall a really good stay in a good hotel.

Stayed: May 2014, travelled with family
Thank Ianrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this reviewResponded 11 June 2014

Wow! We appreciate the great feedback about our hotel and facilities. Our Hotel features many amenities including a fire pit that was just added this Spring. We thank you for your visit and hope to see you again soon. Have a great Summer - Abby Kushner, General Manager.

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Additional Information about Residence Inn Neptune at Gateway Centre

Address: 230 Jumping Brook Rd, Neptune, NJ 07753-3186
Region: United States > New Jersey > Neptune
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Neptune
Price Range: £87 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Neptune at Gateway Centre 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Residence Inn Neptune At Gateway Centre Hotel Neptune
Neptune Residence Inn

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