I booked 2 rooms for 2 nights for my daughters dance convention which was down the street. Wasn't even in the rooms 15 min and we noticed the bed spreads had cigarette holes all in them, the mattresses were yellow, the rugs were not vacumed, furniture was not dusted, the walls had holes in them, one room the shower handle was broken off so no way to access the shower faucet, the water coming from the sink and other shower faucet was brown. When I went to tell the lady at the front desk that I wanted a refund she was very rude yelling at me and said that if she goes into our rooms and sees that we made a mess then we would have to pay. We were not even there 15 min. She called the maintenance man to go inspect our rooms and they argued about it because he didn't want to. WOW so unprofessiona. So then she said she would have to go inspect and left me and my friend in the lobby for a good 20 min. The whole time she was over in our rooms yelling at our kids to clean the mess up and kicked them and all our luggage out of the room into the cold until we went back over to the room. Mind you we made no mess in 15 min besides a emplty can of soda in the trash can. I demanded my money back an told her i would report her and never ever to yell at someone's children again. O and when I told her about the brown water coming from the faucets she said "o yea we had a bad pipe yesterday, my bad". My mouth was open forever on how she treated us. Maybe that is how she lives in her home but not us. The place was discusting and i don't know why they even are still in business under the name Howard Johnson....
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- Also Known As:
- Howard Johnson Express Inn - New Brunswick Hotel New Brunswick
- New Brunswick Howard Johnson