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“Great place to stay to fly out of Newark, NJ airport.”

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Howard Johnson Hotel - Newark Airport
Ranked #15 of 16 Hotels in Newark
Lehighton, PA
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great place to stay to fly out of Newark, NJ airport.”
Reviewed 14 January 2014

We needed a hotel close to Newark Airport with transportation to and from the airport and a place to park our car while we were gone. Great choice for this type of need. Quick check-in, fast service to and from airport. Nice little restaurant with good reasonably priced food, right in the lobby.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SueLehighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neal G, General Manager at Howard Johnson Hotel - Newark Airport, responded to this review, 16 January 2014
Hello SueLexington,

Thank you for your time to write a review in regards to your recent stay at our hotel. It was a pleasure to have you as a guest since we enjoyed your company and time here at the hotel.

The wireless restaurant, the airport location, and the shuttle service are the major factors of the hotel and our hospitality that we are continuously improving daily for no other than valuable guests like you. I want to thank you for your time in writing a review behalf your recent stay. Many times it is difficult to understand our hotel , even with our team, but when important and respectful guests like you, write a review we are able to better understand our situation and resolve the existing problems. We hope to see you again soon at our hotel as we appreciate your comments very much.
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  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
1 review
Reviewed 4 January 2014

Where do I start? This is one of the most disgusting hotels with the most insincere staff I have ever encountered. LITERALLY there was dried blood on the bed and they sent up a strange little man to change them. When he came up he had mismatched sheets and said he was not willing to change the mattress cover. He barely spoke english and I understand this is common but blood is a bio hazard and he should have fixed it immediately. The restaurant was ok as a last resort for a quick bite to eat in the morning. The whole hotel is filthy and we have taken pictures to send them a nasty letter. The hotel staff were polite but not helpful at all or sincere in there apologies. They made it seem like blood on the bed was no big deal. Stay somewhere else. We got a room at the Hampton Inn and we are so relieved.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicholas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neal G, General Manager at Howard Johnson Hotel - Newark Airport, responded to this review, 6 January 2014
Hello Nicholas P,

I apologize for all the mistakes we might have made doing your stay that disrupted your mood and pleasure as we continue to perform better than our competitors daily. Many times we are unable to capture our weak spots and miss a few items as everyone else does however there are a few items that you have a misunderstanding on.

However on the other hand, I must apologize for the rude customer service provided to you. This is not part of the hotel's business style nor in the hotel's DNA to treat out guest in that manner. I have confronted the gentlemen and corrected his behavior. He promises not to repeat his mistake ever again.

Thank you for taking your time to write a review based on your most recent stay and we hope to see you again soon after forgiving us for the mistakes made. Everybody deserves a second chance.
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Additional Information about Howard Johnson Hotel - Newark Airport

Property: Howard Johnson Hotel - Newark Airport
Address: 20 Frontage Rd, Newark, NJ 07114-3718
Phone Number:
Region: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 16 Hotels in Newark
Price Range (Based on Average Rates): £
Hotel Class:2 star — Howard Johnson Hotel - Newark Airport 2*
Number of rooms: 171
Official Description (provided by the hotel):
8 Miles from New York City, Manhattan.5 Miles from Met Life Stadium, SuperBowl 2014. ... more   less 
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Also Known As:
Howard Johnson Newark
Newark Howard Johnson

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