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“Worked perfectly”

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Holiday Inn Newark Airport
Ranked #2 of 16 Hotels in Newark
Sydney, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Worked perfectly”
Reviewed 31 July 2013

We flew in from the west coast to Newark arriving at 11:30 pm. Decided to stay at the Holiday Inn overnight before we ventured into Midtown Manhattan to check into our hotel next day. It worked perfectly. Transport from Newark Airport to the Holiday Inn was a breeze. We went to P4 terminal, called on the courtesy phone and had immediate pick up. The room was nice, quiet and big enough for three people. The air conditioning was OK. Overall , we would definitely stay there again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OZTravelmate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Poznan, Poland
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 July 2013

Good place to stay before early morning flight. Free shuttle from and to airport terminals. The property is modern and clean, however access is not so easy. The room was spacious and comfy, but there is no service after midnight. Noisy A/C. The staff were quite friendly and professional. Check-out was made very quickly. We had no time for breakfast unfortunatelly.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danuts2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 July 2013

We needed a hotel at Newark airport with late arrival - which we needed as we got delayed at Charlotte (again!), so didn't make it to the hotel until nearly midnight. A definite definite plus point was that the shuttle was still running that late (runs all night) and we didn't haveto call it, it just came round automatically - waited less than 10 mins I think.

We'd booked the hotel that morning via Expedia. No problems at check in - fast and efficient.

Room was very clean and comfortable, ditto the bathroom.

Breakfast was a little pricey but then we were a captive market (nothing else around the hotel) but it was v. good - and service was good too.

I would recommend this hotel for what it is - ie, a stopover airport hotel pre and post flights. Shuttle service was excellent, room quality v good. About a five minute run from our terminal.

I've rated it 'average' but that should be 'good' but there isn't a category for that!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marion055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Newark Airport, responded to this review, 11 August 2013
Dear Marion055,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nagoya, Japan
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 July 2013

Great location, inexpensive place to stay before using the airport. Nice rooms, great shuttle service and good staff. For the price it is perfect value. Only a 5 minute shutle to the airport which makes a big difference when you are leaving the hotel at 6:00am.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CEZARSTRAVELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
92 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 21 July 2013

Check in took a very long time. A very very long time. Other than that though, the hotel was very clean and pleasant to stay in. We appreciated free parking and the free shuttle to the hotel. We also noticed check-out was noon which was nice because our flight didn't leave until 3.

Stayed June 2013, travelled with family
Helpful?
Thank AmyFlossy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Newark Airport, responded to this review, 7 August 2013
Dear AmyFlossy,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for the difficulties you experienced at check-in. We can assure you that your experience is not indicative of the quality of service we are known to provide. Nevertheless, we have shared your comments with our management team to ensure the issues you mentioned are addressed.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado, USA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 July 2013

Pros:
-close to airport
-clean, comfortable room

Cons:
-room was paid for in advance and they still charged me two additional times for the room. When I contacted the hotel they refused to reverse the charge. (Charged $200 for a one night stay. only one of two charges was reversed. The other they refused to reverse.)
-it took 45 minutes for the restaurant to make a cheeseburger and the waitress didn't say anything to us once the good was dropped off. they auto-add gratuity, too and then still have a space for an additional tip.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trickepj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Newark Airport, responded to this review, 30 July 2013
Dear trickepj,

Thank you for your review of our property. It is regrettable that you were not satisfied with the service received. I have sent you a private message about your review in an effort to obtain more information about your stay.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 June 2013 via mobile

Really nice rooms, nice little bar and restaurant and excellent location from ewr. Nothing compared to the crappy hotels near JFK. Safe parking and shuttle to airport. If you are not tired you can spend some more at some close outlets and ikea ... Just google it

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CEBV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Newark Airport

Property: Holiday Inn Newark Airport
Address: 450 Rt. 1 & 9 South (near Haynes Ave.), Newark, NJ 07114
Phone Number:
Region: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Newark
#3 Family Hotel in Newark
#4 Business Hotel in Newark
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Newark Airport 3.5*
Number of rooms: 191
Official Description (provided by the hotel):
Announcements The Holiday Inn Newark Airport is now accepting reservations for arrivals after April 17, 2011. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Newark Airport Hotel Newark

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