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“Excellent staff”

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Holiday Inn Newark Airport
Ranked #4 of 16 Hotels in Newark
Reviewed 28 May 2014

Stayed with a family member for one night. The hotel is conveniently located near Newark International Airport. If you are staying at one of the rooms on the right side of the building then you will have a great view of the airport. It has about 8 floors with great, modern looking rooms. The staff was courteous and very attentive. They made our stay ore pleasant. It also has a bar/restaurant on the lobby.

Room Tip: Rooms on the right side have a better view of the airport. But, a little bit nosier.
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  • Stayed: May 2014, travelled with friends
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Thank WaiPRUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 May 2014

Stayed here overnight to take a flight out of Newark the next day. Staff was very friendly in all areas. Everyone we encountered (front desk, housekeeping, restaurant staff, etc.) said hello and were very helpful. Even when we told the shuttle driver we would be driving ourselves to the airport, he offered to have us follow him since the roads were tricky. He even gave a goodbye wave as parted ways on the road to the terminals. Room was very clean and had all we needed!

  • Stayed: May 2014, travelled with family
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Thank carolmul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM450, Front Office Manager at Holiday Inn Newark Airport, responded to this reviewResponded 29 May 2014

Dear carolmul,

It was great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff.

Sincerely,
Sandra Wilstermann

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Reviewed 21 May 2014

We stayed here the first night of our stay before travelling the next day. We were ready to get to the hotel at around 22.00, but as the transport at newark airport in general is poor we got there around 11, we waited a long time for the shuttle and it was quite small and busy compared to other hotel shuttles. The staff at the hotel were friendly and helpful, the room was fine although the bathroom looked a little grubby and there was something on the wall which hadn't been cleaned, I ignored it! Beds were comfy and it was fine for one night after travelling all day. The breakfast was nice and reasonably priced. Service was friendly but slow.

  • Stayed: May 2014, travelled with family
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1  Thank pippip80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM450, Front Office Manager at Holiday Inn Newark Airport, responded to this reviewResponded 23 May 2014

Dear pippip80,

Thank you for taking the time to write a review for The Holiday Inn Newark Airport. We take all comments and feedback very seriously in order to improve service. I am glad to hear that you found the front desk staff polite and welcoming. I am extremely sorry to hear the transportation to and from the Newark Airport was not as efficient as it could have been. Please be assured that the matter will be looked into by our General Manager to ensure this does not occur in the future. Hopefully you will return to our hotel.

Sincerely.

Sandra Wilstermann
Front Office Manager

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Reviewed 19 May 2014

We had a very early flight, so we stayed at a hotel near the airport the night before. With several choices, I chose this hotel based on the good reviews here, especially comments about how good the shuttle is.

Everything about the hotel was good, except for service at the restaurant, which was inattentive and offhand. The front desk staff were all pleasant and helpful, so I don't know why the waitstaff weren't as good.

The room was comfortable, with a new style of dresser at counter-height, and a desk that's a pull-out table. This works very well. The large flat-screen TV was attached to a console with plug-in ports for every imaginable electronic device. If you wanted to look at your photos or powerpoint presentation, you could plug into to the console and view it on the screen. this is the first time I've seen this, and it's a great idea. The room also had lots of conveniently placed outlets for plugging in chargers.

There was a little noise in the hallways from a family that had loud kids running along the hallway. The hotel might consider having "shh!" signs in the halls the way Premier Inns in England do. I'm not blaming the hotel for people who don't control their kids, but sometimes all people need is a gentle reminder that their neighbors may be sleeping.

Don't panic if you look out the window and see the track for the airport monorail night in front of you. Our room faced the monorail and it was quiet, no problem at all.

When we went outside to get the shuttle, one was waiting right at the door. It was around 5:15 AM, and the trip to the airport terminals should have been easy. But the entry ramp to the airport loop road was closed. I don't know why, but there were cops and flashing lights all over the place. The driver took us to the nearby station for the airport monorail rather than find another way into the airport. I know the area, and he was right to do this. There's only one easily reached entrance to the airport loop road from the hotel (the entry that was blocked). Doubling back to find another would have taken more time, and he couldn't be sure that other entrances weren't blocked, too. Judging from the number of vans and car services dropping off people at the station, lots of people chose this option. It just shows that the driver had the sense and knowledge of the tangle of airport roads to find the quickest solution to a problem.

This is a good, well-run hotel and if we need to stay at the airport again, we'll stay here.

  • Stayed: April 2014, travelled as a couple
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Thank Kathy49NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM450, Front Office Manager at Holiday Inn Newark Airport, responded to this reviewResponded 23 May 2014

Dear Kathy49NJ,

We are delighted to hear your wonderful experience and truly appreciate for sharing your kind compliments. We certainly look forward to the opportunity of welcoming you back to the Holiday Inn Newark Airport.

Sincerely,

Sandra Wilstermann
Front Office Manager

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Reviewed 11 May 2014

We spent the night here prior to an early morning flight. The staff was--across the board--friendly and welcoming (at 11 PM on a Thursday). The room was modern, clean and comfortable. The room temperature and bed were more comfortable than the more-expensive place we stayed at our final destination. The most pleasant surprise was the quality of the food and service at the restaurant (at 11:30 PM on a Thursday). My only complaint is that they started vacuuming the restaurant when several of us late-comers were still eating.

  • Stayed: May 2014, travelled with friends
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Thank TimRNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM450, Front Office Manager at Holiday Inn Newark Airport, responded to this reviewResponded 18 May 2014

Dear TimRNYC,

It was great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff.

Sincerely
Sandra Wilstermann
Front Office Manager

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Reviewed 4 May 2014

Stranded one hour from home because my continuation flight from the Bahamas was cancelled, I was in a unfamiliar city during heavy weather. Since the airline used the ''weather'' excuse (even though other flights did land at my final destination), i was left to my own devices and had to move quickly to find a place to stay for one night. This hotel provided me with everything I needed, simple transfer from and to the airport, accommodations with no bad surprises, and a restaurant. The only real complaints I had were minor: the meat in the beef stroganoff was a bit tough; the hotel corridor smelled like carpet cleaner; and the room hair dryer didn't work. What you see outside the building is really ugly though.

  • Stayed: May 2014, travelled solo
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Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM450, Front Office Manager at Holiday Inn Newark Airport, responded to this reviewResponded 18 May 2014

Thank you for taking the time to write a review for The Holiday Inn Newark Airport. We take all comments and feedback very seriously in order to improve service. I am glad to hear that you found the front desk staff polite and welcoming and that getting to the hotel was easy even with the AirTrain renovations. We apologize that you had some malfunctioning amenities in the room. We will do our best to make sure all amenities in the room are in good working order so future guests do not have the same issue. Hopefully you will return to our hotel should your travels bring you back to the Newark Area.

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Reviewed 3 May 2014

I stayed for three nights while on business. The rooms look newer and are clean and well outfitted for doing work - good desk and ample charging outlets - USB and regular. If you don't have a vehicle there is an on demand shuttle. The office staff is friendly and can answer any questions you have about the area.

Stayed: April 2014, travelled on business
Thank JazzKeys73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM450, Front Office Manager at Holiday Inn Newark Airport, responded to this reviewResponded 18 May 2014

Dear JazzKeys73,

It was great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff.

Sincerely

Sandra Wilstermann
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Newark Airport

Address: 450 Rt. 1 & 9 South, Newark, NJ 07114
Phone Number:
Region: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Newark
#4 Business Hotel in Newark
Price Range: £86 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Newark Airport 3.5*
Number of rooms: 191
Official Description (provided by the hotel):
Announcements The Holiday Inn Newark Airport is now accepting reservations for arrivals after April 17, 2011. ... more   less 
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TripAdvisor is proud to partner with Expedia, Hotels.com, IHG, Agoda, Ebookers, TripOnline SA, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your Holiday Inn Newark Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Newark Airport Hotel Newark

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