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“overcharged and unfriendly”

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Best Western Plus Newark Airport West
Ranked #4 of 16 Hotels in Newark
Reviewed 5 November 2013

Was totally deceived by the overall price. not pleasant at all. got no discount like i should have. told one price and charged the next day a different price. Parking was not ample. very small and narrow. But, my biggest complaint is that if you are told one price for something then thats what it should be. I told the woman at the desk that I had triple aaa. she said she was going to give me the discount, but the discount was never given and i was charged more than i should have been. Was not able to book the room online and get my 20% off as advertised on their website.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Best Western
Thank Tiffany P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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718 - 724 of 1,165 reviews

Reviewed 26 October 2013

Most Best Western Plus Hotels are really quite nice but the one in Newark, New Jersey by the airport was not as good as most. It is not in a very good area and first impression is not very good. Hotel itself was ok.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Petrus T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

Choose this hotel as near airport but also away from road so hoped for a quite night. Got anything but with constant dinging from the lift to inconsiderate travellers. Not had more than half hours sleep as there are constantly people coming and going from rooms with doors slamming and talking loudly in corridors. Even had to phone the front desk at two am to get them to ask people to be quite. No where to eat apart from the hotel bar. Not easy to find from the highway had to take the rental car back to the airport early as we could not find the hotel so used hotel shuttle to get us to there so then we were stuck at hotel for hours with nowhere to go.

Room Tip: There aren't any.
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  • Stayed: October 2013, travelled as a couple
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4  Thank HJ1860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

Prompt shuttle. 5 min. from airport. Clean, efficient. Served its purpose as an overnight to and from the airport. Would use this again for travel. Wouldn't use it to vacation in the area By freeway and industrial area. Ignore the rest of this...have to submit 200 characters in order to submit a review and they keep emailing us to get a response-twince in the week following stay.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

This is my regular sleeping place while in the NY/NJ area. The staff is great and very warm. Management is very nice and on top of all things. Shuttle people great - I love them all. They remember your name and what special things you like. I would recommend this hotel to everyone.

  • Stayed: July 2013, travelled on business
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Thank Bettie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Great hotel, staff couldn't do enough for us, went out and got adaptors for plugs late evenings..nothing was too much trouble. Free shuttle to hotel and penn station, location is great for getting into New York. Rooms fantastic and big, tv, microwave, sofas. Not a hotel you would stay in for a break right there as there is not much surrounding it in walking distance, but we got the shuttle/train into New York and was brilliant. Will be back and will recommend.

  • Stayed: October 2013, travelled with family
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Thank katey782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Everything was great. Location............ complimentary shuttle from EWR and complimentary shuttle to Newark Penn Station to get into Manhattan. We had the same driver for both and he was friendly, helpful and a good driver, to boot. We had booked with the hotel directly and they offered a reasonable rate. The room was just as planned. Comfortable. Well-appointed, Quiet. The morning buffet breakfast was certainly adequate with hot foods and cold. The desk staff were friendly and efficient. FIVE ***** Stars for convenience, value and quality offered.

I highly recommend this location as an alternative to the much more expensive hotels near to LGA and in Manhattan.

Room Tip: Call directly to see what rate they might offer over the various hotel online booking sites.
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  • Stayed: October 2013, travelled with friends
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Thank 3,100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Newark Airport West

Address: 101 International Way, Newark, NJ 07114-2314 (Formerly BEST WESTERN Plus Newark Airport West)
Phone Number:
Region: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 16 Hotels in Newark
Price Range: £73 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Newark Airport West 3*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. A nominal fee is charged for Mall, Cruise Port and off peak Penn Station trips. ... more   less 
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Also Known As:
Best Western Plus Newark Airport West Hotel Newark
Best Western Newark
Newark Best Western

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