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“Best Western: "We don't care"”

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Best Western Plus Newark Airport West
Ranked #4 of 16 Hotels in Newark
Reviewed 1 August 2014

Shuttle bus failed to pick us up twice at busy Newark. Were told it would arrive very soon, waited, nothing. Called back, was told van is white on second request. It was black, stopped at the far end from us and then raced past us as we were at the far end of pick up area. When finally picked up, driver said we were in the wrong place and we weren't paying attention so it was our fault. Apparently he went by us twice and it Took 50 minutes to be picked up (after 40 hour trip). Reception had one guest there when we arrived, having a reservation problem, she completely ignored us, no eye contact, even when the guest was calling on his cell re reservation. I had to step up and ask if we could check in now as I was going to lose my mind.

Someone tried to come into our room and opened the door at 1130pm, even though it had do not disturb on it. Tub stained and patched. AVOID.

Room Tip: Don't go, choose the Holiday Inn nearby, been there it is good
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank TravelCleanly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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579 - 585 of 1,165 reviews

Reviewed 30 July 2014

Check in & check out was quick & efficient
Food in the restaurant was very good & reasonably priced. Hats off to the bartender/server who had a very positive attitude, friendly & always smiling, taking into fact that she was the only one managing the bar,taking orders & serving the food to 24 people (she made a perfect double JD&Coke too) ..........Excellent
Had a slight problem with the bathroom & front desk changed our room in 15 minutes which is great
Suggestion... An on-site convenient store would be a welcome addition

Stayed: July 2014, travelled with family
Thank Inoo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

This is the second time my family has stayed at this property, once in 2010 and again just a few weeks ago. Both times we used this hotel to spend the night before embarking on a Celebrity Cruise to Bermuda out of Cape Liberty. They have a great stay and park package - we paid just over $200 (incl. taxes) for one night lodging, parking for 7 nights, continental breakfast, and free shuttle to port.

Both times I have been very pleasantly surprised by the quality and cleanliness of the rooms - definitely more than enough for the less than 12 hours that we were there. Staff was friendly and helpful, and everything worked like clockwork. Getting to and from the port was a breeze, and the shuttle drivers (I didn't get the feeling that they were hotel employees) were very pleasant, particularly the one on the return trip to the hotel. He was extremely friendly, knowledgeable about the area, and kept up a very interesting commentary on local politics and developments door to door. Once we arrived back at the hotel, it took just a few minutes for the staff to bring our car around. Unfortunately, the car was coated with pollen or dust, and we spent considerable time trying to clean it off the windshield. I don't know if the port parking is covered, so we may have experienced this slight inconvenience regardless.

The one negative that I will comment on is the continental breakfast. I never have very high hopes for these, but this one was particularly bad. By the time we got down to the dining room around 9 or 9:30, many items were out (and slow to be replenished) and I literally stuck to the floor where someone had probably spilled juice. The coffee was undrinkable. Given that we were hours away for a never-ending supply of food (i.e., a cruise), I decided to stick with a box of raisin brain. One person in my party tried a sausage biscuit that wasn't burned, but for some reason, tasted burned (and was inedible), and another wanted to make a waffle but the line was too long.

Also, if you need to do any last-minute shopping or want to have dinner, it is not terribly easy to get to and from the hotel. But in my experience, this is typical of Newark. It's not that you aren't near anything, it's just that the roads can be hard to navigate (e.g., you can't return the same way you went) if you aren't familiar with them.

All that being said, I would not hesitate to stay at this hotel again before my next cruise out of Jersey!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank CDM_Lex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

I was laying over for an early morning flight and choose the Best Western based on price and convenience (airport shuttle bus). Overall my experience was good...room was clean and appeared to be recently rennovated, staff were helpful and friendly, free breakfast was more than just cold bagels and coffee (i.e. make your own pancakes, scrambled eggs, pastries, several juices, etc.). Internet was free, although a bit spotty as it discontinued a few times. Only negative was the fitness room...a bit cramped with limited equipment, but hey, you can't have everything. And as I mentioned, the free shuttle to the airport in the morning was great!

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank B809THpaull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Free shuttle to Newark airport terminals, other shuttles guests have to pay for (eg Newark Penn Station, for service to Manhattan). The hotel is very close to the Newark Airport train station served by Amtrak and NJ Transit, but thanks to fenced in parking lots and container terminals, it is impossible to walk from the hotel to this train station. The rooms are just great, featuring new furniture and very fine bathrooms, the breakfast is very decent and the sleep quality is just perfect. I'd stay there again, anytime. Friendly reception staff.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Steffen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

From this convenient location we drove to Liberty State Park and took the ferry to visit the 9/11 Memorial and Museum. Going to the Ironbound district of Newark for dinner was no problem either. Location requires approach from specific location due to road access. Breakfast was acceptable (special needs diet of gluten and dairy free could find something to eat); hotel and room were clean; décor was attractive; staff were helpful. For the price, this was a great value.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Martin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

When booking this hotel online it seemed to have everything we wanted in a hotel. The pictures online made this hotel look huge and inviting. It offered free shuttle service to and from the airport. There was a shuttle to the cruiseport in Bayonne (for a per person fee) which we needed.

When we arrived we were disappointed to see the real facts of the hotel: the lobby was small and in need of some TLC, a huge abandoned building was our view out of our room window, the elevator would jump and make loud noises if more than 3 people were riding, we were right in the midst of freight docks of some sort, and in order to catch transportation into New York we needed to take the shuttle back to the airport. Also, there did not appear to be other restaurants close, and the hotel restaurant was not open for lunch.
On the plus side, there was a tour company that picked up at the hotel for a day excursion into New York. For a fee, the shuttle would take you to the outlet mall if you wanted to get away from the hotel. The restaurant was open late evening with a very limited menu but the food was alright. The shuttle drivers were friendly and helpful.
If I was leaving for another cruise out of Bayonne I would be ok with this hotel for the overnight stay before boarding the ship. However, I would not book this hotel for an extended stay.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank LizFred2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Newark Airport West

Address: 101 International Way, Newark, NJ 07114-2314 (Formerly BEST WESTERN Plus Newark Airport West)
Phone Number:
Region: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 16 Hotels in Newark
Price Range: £73 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Newark Airport West 3*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. A nominal fee is charged for Mall, Cruise Port and off peak Penn Station trips. ... more   less 
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Also Known As:
Best Western Plus Newark Airport West Hotel Newark
Best Western Newark
Newark Best Western

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