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“Convenient to Cape Liberty Cruise Terminal”

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SpringHill Suites Newark Liberty International Airport
Ranked #5 of 16 Hotels in Newark
Rochester, New York, United States
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Convenient to Cape Liberty Cruise Terminal”
Reviewed 12 January 2014 via mobile

We were pleasantly surprised by the room. Plenty of room for the 4 of us. Another couple told us the hotel shuttled them to the airport where they could catch a train to NYC.

The entrance can be hard to find but it is marked.

Front desk directed us to food & fuel. The traffic was heavy and we recommend ordering in.

Breakfast at the hotel was very good. Waffles, eggs, etc.

We could barely hear any airport noise at all.

Definitely would stay here again.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Brooklyn, Pennsylvania
Level 4 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 January 2014 via mobile

We stayed here for a flight to Mexico. We had great service from the front desk staff! The room was very nice with a small kitchen area and is a large suite! The beds were comfortable and the shuttle driver was excellent! As a note we did not have any issue finding the hotel using the GPS address given to us by the hotel. Just watch for signs!

Stayed January 2014
Helpful?
Thank jjacp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania, USA
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 January 2014

We stayed here for one night because our flight into Newark was delayed and we were unable to make our rail connection back to Philadelphia that night. Our experience with the hotel was great up until the morning shuttle back to the airport. However, management followed up with an email after the stay and was very receptive to comments and suggestions for improvement. Our stay wasn't perfect, but with a management team that is committed to improvement, I look forward to staying here again.

The pick up from the airport was great. It was very chaotic at the hotel shuttle pickup, but the driver was courteous and made sure that everyone was going to the right place. He even accommodated passengers for the Fairfield Inn, which is in between the Courtyard and the Springhill (the two shuttle stops).

Check in was smooth and timely. Our room was very spacious, clean and quiet. A perfect place for grabbing 5 hours of sleep between our flight and our AM train.

The AM shuttle was not good. Two shuttles are supposed to run two times per hour at :00 and :30. We got to the lobby at 5:20 and checked out and waited for the 5:30 AM shuttle. At 5:30, about 6 others were waiting with us. The 5:30 shuttle was running late. The front desk was able to call over to the Courtyard around 5:30 and was told that the shuttle would be over shortly. The front desk apparently was not allowed to call the shuttles directly. After multiple requests from multiple different parties, the front desk was unable to locate the shuttle from 5:30 to 6:00. At 6:00, the shuttle finally arrived with the second shuttle right behind it. There was a lot of traffic at the airport terminals, so it took a while to reach the drop off points at the terminals. Consequently, we missed out 6:30 train despite being on time for the 5:30 shuttle.

However, management wrote an unsolicited email asking for feedback from our stay. I detailed the experience that we had and the management was very responsive. They thanked us for our comments and promised to make improvements. In addition, they deposited some reward points into our account for future stays. It was such a surprise to have management care enough about the guest experience to follow up with unsolicited emails. Their reply email addressed the problem and promised changes. I hope that these changes occur so that future customers do not experience this inconvenience. By asking for feedback and writing such a detailed email response, I am hopeful that this will occur.

The management was able to turn a sour experience into one that was OK in the end. Given my short track record with them, I am hopeful that they will make the change necessary so that others can have more pleasant stays with them.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mudphud08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton, New Jersey
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2014

Absolutely would stay here again!!! Great, great, great hotel. We are a family of 5 and we stayed in a room with double beds & and pull out sofa. Mini kitchen in room was very handy. SUPER clean rooms & great breakfast. The kids especially loved the pool; we were snowed in and it was actually great to go swimming. Overall whenever we are in the area we would definitely stay here again. Super close to the areas we have to visit. Hotel staff was also great- very friendly and attentive.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
1 review
Reviewed 2 January 2014 via mobile

Stayed here for one night. Room was ok, clean and adequate. Upon our return shuttle was MIA. Missed a complete circuit. I finally called the hotel for an update. Front desk told me they would send it over. Two minutes later, shuttle pulled up. I asked the driver what took so long and he said with a straight face traffic....that might work for some, but I work in Newark. There was no traffic on the 8 minute ride back to hotel on 1/9.....

Stayed December 2013
Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middletown, Delaware
Level 4 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 January 2014 via mobile

We stayed here for one night before a very early flight out of EWR.
We are a family of six, got a suite with 2double beds and a sofa bed and it was very comfortable for us. The hotel room was very clean. Beds and pillows were comfortable. Had a little kitchenette area but didn't have a need for it. There was a microwave and fridge as well.
We used the little "business center" to check in and print boarding passes, no problems there either.
We got a sleep park and fly package so we left our car there. The shuttle came on time and the kind driver took us straight to the terminal instead of the usual drop off area where we would have had to take the Airtrain to terminal B. Coming back the shuttle was on time and the driver was professional and courteous.
All in all it was a good experience with no hiccups. The only thing I would complain about is the location. You could easily miss the turn off from the main road. But because we already knew about that problem we slowed down when the hotel came in sight and followed the signs the hotel had posted on the side of the road. They also had emailed me detailed directions few days before hand.
I would definitely stay here again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank midmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 December 2013

Used this hotel twice before taking RCCL out of Cape Liberty, as we fly in the night before from the West. I've been pleased with the service and cleanliness/upkeep at this hotel and the price is good. Nice little bar and eating area for drinks or breakfast. If you use the airport shuttle, be aware it has multiple hotel names on the van, take a good look or you may not think it is yours. Also, found I got a better taxi fare from the airport (had to go back for lost luggage) than I did from the hotel, which is a bit closer to pier. Either way you are looking at $50-60 with tip.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pandarus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Newark Liberty International Airport

Property: SpringHill Suites Newark Liberty International Airport
Address: 652 US Highway 1 and 9 South, Newark, NJ 07114
Region: United States > New Jersey > Newark
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Newark
#4 Romantic Hotel in Newark
#5 Business Hotel in Newark
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Newark Liberty International Airport 3*
Number of rooms: 200
Official Description (provided by the hotel):
Travelers looking for Newark Airport hotels that are convenient, comfortable, and enjoyable choose SpringHill Suites by Marriott Newark Liberty International Airport. Our Newark International Airport hotel's accommodations and public spaces are thoughtfully appointed with a range of useful and beautiful amenities. We are an all-suite hotel that provides everything a business or leisure traveler needs for a pleasant stay in Newark, including spacious accommodations with free Wi-Fi, a flat-screen TV, a sofa bed, plush bedding, and a kitchenette. Our hotel's extra perks include a free daily breakfast buffet, a complimentary airport shuttle, and an indoor heated pool. Our location as a Newark International Airport hotel is ideal. We sit close to the airport, Prudential Center, NYC attractions, and Cape Liberty Cruise Port. ... more   less 
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Also Known As:
Springhill Suites Newark Liberty International Airport Hotel Newark
Newark Springhill Suites

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