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“Need more airport shuttles!”

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SpringHill Suites Newark Liberty International Airport
Ranked #5 of 16 Hotels in Newark
Reviewed 18 June 2014

We stayed at the SpringHill Suites for the second year in a row. The room was clean and the hotel is close to the airport. When we flew out in the morning we only had to wait 10 minutes for the next shuttle. On our return trip we were stuck at the airport pick up area in the rain waiting for the shuttle. Many other hotel shuttles went by time after time. Still no shuttle for the SpringHill Suites. After a 35 minute wait a SpringHill Suites shuttle finally arrived but there were so many people waiting for it, we could not all fit. Needless to say after a 5 hour flight, the last thing you want to do is stand in the rain and wind for 35 minutes waiting for a shuttle. Some people were waiting longer than us. More shuttles are needed! When we finally got to the hotel and tried to leave the parking lot, the machine said that we had a $75.00 balance and would not let us out of the gate. We had to have all of the cars behind us back up so we could turn around and go in to the lobby to resolve the issue. We were paid in full already so they gave us instructions to go back through and they would have to buzz us through. Overall our experience was not as good as the previous year. We will try another hotel next year.

  • Stayed: June 2014, travelled with family
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1  Thank mkovatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolt B, Director of Sales at SpringHill Suites Newark Liberty International Airport, responded to this reviewResponded 19 June 2014

Dear Mkovatch,
Thank you for taking the time to provide feedback on your recent visit to the SpringHill Suites, Newark Liberty. I am disappointed to hear of the issues that you encountered and can assure you that they are certainly not typical of the high standards we set for ourselves in these regards; our newly installed Parking Equipment should be in full working order. We take property repair and maintenance very seriously and work hard to ensure a problem free experience for each of our guests; with that being said, admittedly, we sometimes fall short. I apologize sincerely for any inconvenience created by the issues that you encountered.
While I cannot speak to your specific situation regarding the shuttle, I will say that providing this service is sometimes difficult as it is subject to the difficulties of passenger volume, traffic, weather, etc. With that said, we work hard to adhere to the published schedule.
Thank you again for your feedback. I hope that you will allow us another opportunity in the future to demonstrate the high level of service that our guests have come to expect from the SpringHill Suites, Newark Liberty.
Regards,
SHSDOS

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464 - 470 of 904 reviews

Reviewed 16 June 2014

My family stayed here back in April prior to a early AM flight the next morning. Hotel is conveniently located near the airport with shuttle service to Newark Airport. Nothing too fancy, we were only there to sleep that evening and get up early to the airport on time. Staff was very nice, shuttle drivers were great. I would stay again if I needed an EWR hotel option.

Stayed: April 2014, travelled with family
Thank Trav875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014 via mobile

Ample parking and spacious rooms. This hotel has all the amenities you could need. Pool, hot tub, gym etc. the rooms are well appointed and spacious. Down side was that our room had the stench of cigarettes and close to the adjacent freeway. Must have been a joint in the road as every lorry that hit it gave out a loud 'thud thud thud'.
Glad we were shattered due to travelling a lot over the last month.

  • Stayed: June 2014
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Thank Kentwoolgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolt B, Guest Relations Manager at SpringHill Suites Newark Liberty International Airport, responded to this reviewResponded 12 June 2014

Dear Kentwoolgar,
Thank you for taking the time to provide feedback on your recent visit to the SpringHill Suites, Newark Liberty.
I can only apologize that your guestroom had an odor of cigarettes. This is completely unacceptable and I will be bringing this issue up with our Housekeeping team to ensure they identify and remove any odor before a guest enters the room. We take guestroom cleanliness and repair very seriously and work hard to ensure a problem free experience for each of our guests; with that being said, admittedly, we sometimes fall short.
I apologize again for any inconvenience created by the issue that you encountered.
We are certainly glad to know that your enjoyed other aspects of your recent stay, and we look forward to welcoming you back in the future!


Regards,
Guest Relations Manager

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Reviewed 11 June 2014

We stayed here just to sleep on our way back from a long trip. We had a large room with a comfortable king bed and a sofa bed for our daughter, that was thankfully quiet, but that needed updating in its decor and linens (the bathroom towel/rug actually had a hole in it).

The buffet breakfast was OK, but they kept running out of things (not "out" as in they didn't have any more, but "out" as in they had to be replenished). The wait staffer assigned to this duty was obviously overworked in that she was the only one doing it and it looked like there were a couple of large groups that came in wanting breakfast. (Management should have taken this into account when setting up the buffet service schedule.)

The hotel is a real pain to get to. I don't know if it's usually like this or if it's because of the construction going on, but definitely take your GPS. The other very inconvenient thing is that aside from the breakfast buffet and the snacks available for sale, there is no food available for quite a distance (not including the so-called "bistro" at the Courtyard down the road). You either have to drive for miles to get to a restaurant, or get something delivered to you. Some low-to-mid priced restaurant would make a killing here if they opened one given that there are at least three Marriott properties on this same strip.

Room Tip: Get a room on a top floor away from the highway.
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  • Stayed: June 2014, travelled with family
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1  Thank TripLady5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolt B, Director of Sales at SpringHill Suites Newark Liberty International Airport, responded to this reviewResponded 12 June 2014

Dear TripLady5,
Thank you for taking the time to provide feedback on your recent visit to the SpringHill Suites, Newark Liberty. I am glad to hear you found or Guest Suites comfortable and convienient. I am disappointed to hear of the issue that you encountered during breakfast and can assure you that it is certainly not typical of the high standards we set for ourselves in these regards; our newly expanded Breakfast should always be fully replenished so that you don’t have to wait. I will be bringing your comments to the attention of the kitchen staff to ensure there is always a well-stocked breakfast buffet.
As you mentioned, we do not have a restaurant on-site, but do offer several delivery dining options to those whom are interested.
I apologize sincerely for any inconvenience created by the issues that you encountered.

Thank you again for your feedback and we hope you will consider staying with us again

Regards,
SHSDOS

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Reviewed 11 June 2014

Spacious, clean and nice enough standard for its star-rating.

Bed was comfortable. The property has a pool, which is a great plus although it tends to get busy and loud. Breakfast is included but is very plain and doesn't provide much quality of anything so don't have high expectations. The shuttle to the airport ran at a good schedule but account for enough time to take the Air train to your terminal or train to NY from where the drop off is.

  • Stayed: April 2014, travelled on business
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Thank swedejetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolt B, Director of Sales at SpringHill Suites Newark Liberty International Airport, responded to this reviewResponded 12 June 2014

Dear Swedejetsetter,
Thank you for taking the time to provide feedback on your recent visit to the SpringHill Suites, Newark Liberty.
I appreciate you making note of our complimentary shuttle service to and from the airport. I am disappointed to hear of the issue that you encountered and can assure you that it is certainly not typical of the high standards we set for ourselves in these regards; our newly expanded Breakfast should always be of the highest quality and I will certainly follow up on the issues you encountered to ensure that this does not happen again in the future.
I apologize sincerely for any inconvenience created by the issue that you encountered.

Thank you again for your feedback. I hope that you will allow us another opportunity in the future to demonstrate the high level of service that our guests have come to expect from the SpringHill Suites, Newark Liberty.
Regards,
SHSDOS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

I would prefer to call it 3½ star but it is better than 3. we stayed here on our way to the Dutch Antilles and one night stay on the way back. We were only there to sleep, 6 hours max. The shuttle was fine, finding it at the airport was challenging I had all the proper information to go to P4 for hotel shuttles but the lack of signage at the airport did not help but ounce on the shuttle it was all good. I am glad I did not have to drive like other comments it would be very hard to find. The staff was very friendly and helpful with all my questions. I cannot comment on breakfast as we had to leave very early but they have a little snack shop open 24/7 with snacks and microwavable dishes (you have to be pretty hungry!!)

  • Stayed: May 2014, travelled with family
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1  Thank scubamichman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma S, Guest Relations Manager at SpringHill Suites Newark Liberty International Airport, responded to this reviewResponded 16 June 2014

Dear Guest,

Thank you for the great review of our hotel! I am pleased to hear that you found us comfortable for your quick stop in Newark. I am pleased to hear you found our staff friendly and helpful. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Emma S
Guest Relations Manager

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Reviewed 5 June 2014

Excellent hotel with very comfortable rooms and beds. Clean and fresh. We had a room with 2 doubles and a sofa bed and it was enough space for 5 people. The buffet breakfast was a plus. Got busy during the weekend but was OK. Just kind of difficult to get to from Newark Liberty Airport but once I found the way it was fine. Very close to New York City and other tourist attractions. I like the fact that it is away from the busy city. You do need a car to get around but the PENN NEWARK Train Station is nearby which will take you to New York City. The staff was very nice and courteous. Will definitely stay here again in the future.

Room Tip: We were on the 5th floor facing the freeway. It really wasn't noisy at all but you could hear th...
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  • Stayed: June 2014, travelled with friends
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1  Thank ajandanth .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma S, Guest Relations Manager at SpringHill Suites Newark Liberty International Airport, responded to this reviewResponded 10 June 2014

Dear Guest,

Thank you for the great review of our hotel!

I am happy to see we were able to take care of your needs and that your stay was enjoyable overall.

We look forward to welcoming you back next time you are in the Newark area.

Sincerely,

Emma S

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Newark Liberty International Airport

Address: 652 US Highway 1 and 9, Newark, NJ 07114-2303
Region: United States > New Jersey > Newark
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Newark
#5 Business Hotel in Newark
Price Range: £65 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Newark Liberty International Airport 3*
Number of rooms: 200
Official Description (provided by the hotel):
Travelers looking for Newark Airport hotels that are convenient, comfortable, and enjoyable choose SpringHill Suites by Marriott Newark Liberty International Airport. Our Newark International Airport hotel's accommodations and public spaces are thoughtfully appointed with a range of useful and beautiful amenities. We are an all-suite hotel that provides everything a business or leisure traveler needs for a pleasant stay in Newark, including spacious accommodations with free Wi-Fi, a flat-screen TV, a sofa bed, plush bedding, and a kitchenette. Our hotel's extra perks include a free daily breakfast buffet, a complimentary airport shuttle, and an indoor heated pool. Our location as a Newark International Airport hotel is ideal. We sit close to the airport, Prudential Center, NYC attractions, and Cape Liberty Cruise Port. ... more   less 
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Also Known As:
Springhill Suites Newark Liberty International Airport Hotel Newark
Newark Springhill Suites

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