Of all the hotels in the Newark airport area, this is by far the worst I have ever stayed in. Check in was not pleasant. The guy at reception had a very poor attitude and acted like he was doing me a favor (by doing his job no less). My request for 2 double beds was summarily ignored (reservation was made weeks before). Told that there was only 1 king bed and a pullout available. Parking was around back. It was not very pleasant entering through the back entrance. There were several guests hanging out by the back smoking and using very foul language. Without being judgmental, I did wonder if this property perhaps has homeless people or section 8 housing temporarily staying here. The appearance of these unfortunate guests was making my younger one anxious and feel unsafe. Elevator and hallway on the first floor were filthy. Room was okay size, but very basic. The pullout was terrible, mattress was very thin, you could feel springs poking through and not comfortable at all. Asked for another blanket and told what we had was it. While downstairs at reception asking for another blanket, I heard another reception agent ask a guest checking in if they would like a king or double, so I guess I was given the wrong information there were doubles available. Three of us ended up cramming into the king. Not very restful at all.
Breakfast in the morning was a complete zoo. Not enough tables, food was running out and not very clean. Staff seemed overwhelmed. We decided to skip breakfast here and ate on the road. Upon checkout, I was charged for parking. My rate rules show that self-parking is included (there is no valet). I was told that that was incorrect and that parking is always charged regardless. I asked then why was does it say self parking in the rate rules (I was using a corporate rate). The reception agent told me that just means they have self parking not that it is included. I disagree. No other Marriott would be as deceptive as this. Self parking would be in the description not in the rate rules where it clearly states rate includes: "0.2 miles to office, includes breakfast, wired high-speed Internet, wireless Internet, self parking, airport transportation." She ended up removing the charge but only after some back and forth.
Had this been my first stay at a Springhill Suites I would avoid this chain like the plague, but I have stayed in others which were much much better. This property is not representative and is probably as low as it gets. Poor staff attitudes, not clean, not enough staff and food at breakfast, bare minimum bedding and deceptive rates. Definitely not recommended. I will be following up with Marriott corporate on these plus some other issues encountered during this horrible stay.
- Official Description (provided by the hotel):
- Travelers looking for Newark Airport hotels that are convenient, comfortable, and enjoyable choose SpringHill Suites by Marriott Newark Liberty International Airport. Our Newark International Airport hotel's accommodations and public spaces are thoughtfully appointed with a range of useful and beautiful amenities. We are an all-suite hotel that provides everything a business or leisure traveler needs for a pleasant stay in Newark, including spacious accommodations with free Wi-Fi, a flat-screen TV, a sofa bed, plush bedding, and a kitchenette. Our hotel's extra perks include a free daily breakfast buffet, a complimentary airport shuttle, and an indoor heated pool. Our location as a Newark International Airport hotel is ideal. We sit close to the airport, Prudential Center, NYC attractions, and Cape Liberty Cruise Port. ... more less
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- Also Known As:
- Springhill Suites Newark Liberty International Airport Hotel Newark
- Newark Springhill Suites