Room was as you expect for an airport hotel, bed comfy as all American beds seem to be and didn't feel there were any cons until the next morning..
My partner has a leather bracelet he bought on a special holiday and holds sentimental value to us, he unfortunately left it behind on the desk in the otherwise tidy room - you couldn't miss it.
We went out to Manhattan for the day after we had checked out, he realized it was missing ( we tried to call the hotel but phone did not connect via number on website?? )
when we returned to the hotel to collect our bags for the flight home we asked the Hotel Manager to speak to the maids to see if they could grab it from our room that may or may not have been cleaned but either way would have had no other contact with any other person other than the maid. The maid told the manager there was 'no bracelet left in the room' and after being told this the manager rudely lost interest completely and walked away and said we 'can go and check ourselves' even though we were on a tight time schedule to catch a plane.
My partner could not find the bracelet in the place it had been left leaving no other conclusion but that the maid had taken it and was denying any responsibility.
Granted we should not have been careless and left the bracelet, but after long flights your brain is all over the place - and no one else was assigned to our empty room so there is no other explanation as to where it could have gone.
So the bracelet just disappeared off the face of the earth? Not happy.
They could clearly see our distress and it frankly put a very large downer on our otherwise fab holiday.
I would have not posted this bad review if they had a customer service email I could talk to - not a foreign number that doesn't work.
Only giving the extra star because the room was acceptable.
Thanks for nothing Wyndham, won't be staying with you again. Maybe you should consider who you hire.
- Official Description (provided by the hotel):
- Choose the Wyndham Garden Hotel Newark Airport Hotel for your next trip and enjoy the results of our $10 million renovation. Located directly across from Newark Liberty Int'l Airport, our convenient location is 15 miles from NYC, 5 minutes to Jersey Garden Outlet Mall, NJ Performing Arts Center, Downtown Newark, and 12 miles to Meadowlands/Giants Stadium. We offer 349 well appointed spacious guestrooms, 3 richly decorated suites and 10,000 square feet of meeting/banquet space. Enjoy our top-of-the-line services and amenities including a newly renovated state of the art fitness center, business center, complimentary 24 hour shuttle service, 24 hour grab and go and more. Treat yourself to accommodations at the Wyndham Garden Newark Airport Hotel where our staff consistently strives to make your stay as comfortable and pleasurable as possible. ... more less
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- Also Known As:
- Wyndham Newark
- Newark Wyndham