I had booked this hotel with an online vendor for 3 nights. I had changed my check in date one day later. I modified it within the time before any penalties could occur. When I came to check in, they did not have my reservation! The manager on duty asked if I had a confirmation number. She had it in her hand when I said I was here to check in. After checking on her computer, she said the modified reservation wasn't in her system. The original reservation was in the system but they considered it a no show and cancelled my entire reservation. They said it was the online vendor's fault and there's nothing they could do.
I asked if they had any rooms available and was told they were booked full. I had to ask if they could help find a different hotel then since having a confirmation here means nothing. The manager had said if we had booked directly with them, then my reservation would have been guaranteed.
After I returned home, I noticed they charged me the first night as a no show. I called the hotel and explained what happened and how they didn't have my room and never even stayed there and was still charged for something that was not my fault. I was told that the charge has been released out of their system and should be credited in about 5-7 business days. Couple weeks went by and I remembered to check to see if that charge was credited back and it's still there. I talked to the general manager and he said he would check in to it. That was almost a week ago. He hasn't replied to any email or voicemail I left asking about any updates on this matter.
After this fiasco, I will not recommend this hotel to anyone. Just because you have a confirmation number, doesn't mean you even have a room at this place.
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- Also Known As:
- Comfort Suites North Bergen Hotel North Bergen
- North Bergen Comfort Suites