I stayed at this property with my mother and children on June 30, 2013 for one night. I booked and confirmed my stay through the Choice Hotels toll free number and it was confirmed before 4 pm that day. I did not arrive until midnight, and was greeted by Landy at the front desk. I informed him of the reservation for one king/one queen bed, as booked. He informed me that this configuration was not available and he offered me a room with two doubles. He told me the room I booked wasn't clean, and housekeeping left at 8 pm. I insisted that he find me a suitable room, as I had already paid for it, and he said he would send his friend behind the desk, who does not work at the hotel, he informed me, to check and see if the room was indeed dirty or ready for occupancy.
His friend returned and said the room was indeed clean, and we checked in to room 119. This took a half hour, and my kids fell asleep in the car and had to be carried in. Upon opening the door, it was clear the room was not fully ready. There were no blankets/bedspreads on the beds, and the deadbolt did not lock. There was no battery in the smoke detector. I tried to call the front desk, but the phone in the room was dead. I walked back to the front desk to inform Landy of the state of the room. He said he could not leave the desk, but again sent his friend to provide bedding, and I became housekeeping, making up the room myself. I could not move my kids again, so we stayed in the room that night. I asked him for a business card for the hotel and he said there are none, as this is a new Clarion hotel and they haven't been printed yet.
In the morning, I went to the breakfast area first. There was no standard Clarion breakfast provided. No waffle maker, yogurts, no bacon/sausage, no bananas or apples or even lids for the takeaway coffee. Juice was only provided in large unrefrigerated pitchers (other properties have sanitary juice dispensers). Instead, there was Indian curried rice, spicy Indian potatoes, and Indian tea. In fact, the entire hotel smells like curry, and it appears this hotel caters to this ethnic group, rather than comply with the standardization that is promoted on the Choice Hotels website. When asked about the breakfast, we were told the General Manager was in the hospital and the food order did not get placed. There was nothing my children would eat, so I had to pay to take them out for breakfast after we checked out, when I had anticipated this expense to be covered by my hotel stay (one of the reasons I booked Clarion instead of a more budget property).
The kids were not able to go for a swim while I packed up and checked out, as it is not functioning. The carpets are threadbare, food is not available, rooms are not up to fire code, and the explanation offered by front desk staff is that the hotel is undergoing renovations, as it was previously a Ramada property. This hotel is not ready to be occupied, and given my experience there, I am not willing to stay at Clarion Hotels anymore.
Given the numerous issues with our stay, the desk clerk at checkout made the decision to refund the cost of our stay, that was the least she could do without speaking to the manager, who was set to arrive at 11 a.m. When I arrived home, I realized that I was not credited with points for my stay, which would have qualified me for the Choice Privileges $50 gift card promotion.
Of course, the standard guest satisfaction survey that normally gets emailed out did not arrive. No surprise. I would not stay here if you were considering it.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travel Republic (UK) and Agoda so you can book your Clarion Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Inn And Conference Center, North Brunswick
- Ramada Inn & Conference Center, North Brunswick Hotel North Brunswick
- Ramada North Brunswick
- North Brunswick Ramada
- Ramada Inn North Brunswick