I recently booked a room at the cardinal and was told I would have to stay on the non-pool side. They made it sound like I was being punished!!! However when I arrived I could not have asked for anything better. This was not a punishment. The non-pool side as they called it was quiet and peaceful. The maid I had worked with her son and was also very very pleasant, could not do enough for us. Even though I also had my children with me they enjoyed the "non-pool side" just as much as my husband and I. The older lady in the office did seem a little unpleasant, guess she was having a bad day or just should retire.