We arrived on Monday with my mother, an 82 year old Parkinson;s patient with cognitive dysfunction. But I digress. Oddly enough my patronage started when I was twelve, forty years ago when I played with the original owners granddaughter on what now looks like a parking lot at the original Lou Booth. The management was kind enough to give us the first room up the handicapped ramp. I started to make my mom lunch and noticed the pans were greasy and filled with crumbs. Yes, it isn't their job to clean dishes but you think they would check them between rentals. My mom was finally getting adjusted to the lack of handicapped accommodations...grandfathered I guess, and went to bed. Her caretaker accompanied us on the trip. I was sitting outside relaxing and upon walking in saw a mouse scamper under the bureau. I said nothing to my mom and we stayed the night. We then had two mouse sightings and the staff said they would move us, to the second floor, which she cannot navigate. Keep in mind this was the first trip we attempted due to my mom's disability in four years. She has dementia and any added adjustment puts her in the throws of anxiety. The staff was 'kind' enough to relocate us to a room with a freshly cleaned carpet in the bedroom which was soaked and the rest of the unit had ceramic flooring, which due to the slickness I fell on. It was like skating on ice. I was terrified for my mother, using a walker trying to negotiate. It sent my mother into a full blown panic attack. We finally had to return to the mouse room in which they had traps set. My mom was freaked the rest of the stay, as was I. The MOD said it happens and asked if we had left our door open. REALLY? I am a GM in the hospitality industry and would have handled it much differently. Dirty cook wear, crumbs in drawers, dirty drink pitcher...dirty. Wish Lou Booth was alive to be running the place. I don't need the compensation, but I certainly would have refunded the stay. Better management control needed. Only bright spot the hard working maintenance staff and the smaller short dark haired women who seemed to care. The other manager seemed clueless as to how to deal with guests with real issues. Thank you to the great young man who helped my mom with the pool lift. Even if unsuccessful, she is still talking about it and you. God Bless.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia and Hotels.com so you can book your Le Boot Condos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Le Boot Hotel North Wildwood
- Le Boot Motel