We were extremely impressed with this hotel. We were here for 2 1/2 months during my husband's summer internship.
There was some mix-up in the beginning from what our business had booked and the hotel showed (studio vs a 2 bedroom suite), but the staff gave us a room with a hide-a-bed for our kids and when it was sorted out helped to move us to the 2 bedroom suite.
We were in a suite right next to the elevator. I could occasionally hear the "bong" but it did not keep me, my husband, or any of our 3 kids awake.
The staff here is EXCEPTIONAL! Made us feel welcome and were so nice to my kids (5, 3, and 1month old). They became family. We took pictures with them and my kids drew pictures for them. Very kind.
The only complaint I had I didn't make. I assume the man was from corporate because I only saw him 3 times throughout our stay and he definetly wasn't the manger (whom was great) and was never at the front desk. He was extremely rude to my children and me. They were getting their wiggles out in the common room downstairs because it was raining and we didn't have another place to go as they were cleaning our room. He was very stern to them about not running and getting in the way. This was about 3 pm when the hotel is usually dead, most guests at work. And my children are 5 and 3 years old and I was right there. I just think he could have talked to me and not yelled at my children and made them cry. I was never impressed with him but since I didn't have to deal with him besides that, it wasn't horrible.
We had problems with our door's card reader. Sam replaced it the next day while we were out so that the noise would not bother us. They were very prompt to answer phones, give messages, replace light bulb, bring needed items to rooms, etc.
The housekeeping is wonderful. There is lite housekeeping daily (trash, towels, make beds etc). They worked well with scheduling our weekly full cleaning since I wanted to make sure I could have the kids out of the suite.
Kitchen staff is very friendly and helpful. Great choice and options that were nice where we were there so long. We were able to make it to dinner on several occasions from our breakfast. We also loved their reception (Tues-Thurs). They do have about 7-8 different things that they run through there so occasionally we did not attend the reception.
The kitchen makes it easy. I did miss an oven, but only because this was an extended stay. They also have take-out menus for local places. Every time we ordered out it came really fast because the location is great.
It is right off I-80 and HWY 202. Very close to HWY 446 and I-287. You did have to drive about 10-15 minutes for supermarket, pharmacy, Wal-mart etc. but it wasn't too bad.
My kids loved the swimming pool and they are great to bring you towels if they are out. We loved having the free laundry services. A couple times a washer or dryer would have a sign that they weren't working but there are 4 sets and the broken one was always repaired very fast.
We used the free wi-fi all the time. It worked flawlessly (my husband was able to do his online gaming without any lag at all). The business center was nice to print out directions (since we had no GPS) or occasional coloring pages for my kids.
OVERALL: Great stay, great staff, we would love to visit again!
- Official Description (provided by the hotel):
- Welcome to the all new Sonesta ES Suites in Parsippany, New Jersey! Our dynamic, re-imagined all suites hotel has been designed to accommodate a wide range of companies needs, specializing in training, special projects, relocations and transient travel. Just minutes from Interstate 80 and Interstate 287, Sonesta ES Suites Parsippany is conveniently located in Morris Corporate Business Park. This extended stay hotel located in Parsippany NJ is only 30 minutes from New York City The individual suite amenities in include free high-speed Internet access, dedicated phone number for each suite, premium television package including residential type selections featuring HBO and other movie channels. Every suite features a kitchen with a stove top, full size refrigerator, microwave, dishwasher, and all cooking and eating utensils. Included in the hotel package is complimentary hot & cold breakfast buffet seven days a week, reception Tuesday - Thursday evenings from 5:30pm-7:30pm, business center, fitness center,guest laundry facilities, sports court, indoor swimming pool, and dry cleaning/valet service is available at a nominal fee. Pets are always welcome! When in the area, come and make your home at the Sonesta ES Suites Parsippany, New Jersey. ... more less
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