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“Beautiful Hotel but check-in and dining need improvement”

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Embassy Suites by Hilton Piscataway - Somerset
Ranked #1 of 4 Hotels in Piscataway
Certificate of Excellence
Reviewed 20 May 2014

I HATE the lobby renovations. One tiny desk manned by two employees is not enough for checking in the large quantity of convention goers. Also, the location of said desk causes a bottleneck right at the lobby door. I love your breakfast and the beautiful lounge area but the check-in desk should return to its old location. We tried to order room service and were told that it was a 2 hour wait. So we went to the hotel restaurant instead and were seated promptly. However, when we tried to order sandwiches listed on the room service menu, we were told that we could only order from a very limited menu and that they weren't on it. Makes no sense that food made for room service couldn't be brought to the restaurant. Waiter offered no help so we left the hotel and hit Ruby Tuesday instead.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank 459dawnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this reviewResponded 27 May 2014

Thanks for the review. Oddly enough, all of the walls and set-up you are referring too are temporary (only for 2 months). The signage we placed throughout the lobby explains that the set-up is temporary so we do not inconvenience our guests. The location of the front desk is also temporary because we added a few walls that the renovators can work behind. Once behind the walls are complete, we will remove the temporary desk and wall and the lobby will be fantastic! As for the food, the hotel was sold out for a convention that weekend so we worked with the convention contacts to come up with a nice menu which would help preparations and timing of food. In the future, if you have a specific food need, please let a manager know so we can accommodate. Thanks again and we hope to see you soon.

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587 - 593 of 812 reviews

Reviewed 20 May 2014

The Embassy offers the type of space necessary for people attending events such as the Steampunk World's Fair. The rooms have plenty of space for luggage, costumes and props. The complimentary breakfast is a good start to a long day of attending the SPWF. The staff is friendly and helpful and the rooms are clean and comfortable.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this reviewResponded 27 May 2014

Great feedback! We really enjoy hosting the SPWF each year and we look forward to seeing you next year!

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Reviewed 20 May 2014

There was a huge convention going on but didn't mind. It made for entertaining evenings. After staying at so many Hilton locations you begin to expect a certain level of service and professionalism that comes from the Hilton brand. They had hired security for the event that were checking names on Sunday morning. I didn't mind that. What I did mind was that they were snapping at guests, leaning against the railings, unprofessional in their appearance, and just flat out rude. The sad thing is though they think people aren't listening to their conversations my wife and I clearly over heard them making fun of some of those young kids in their sci-fi costumes. They looked and acted like a couple of ladies fresh out of prison complete with bandannas. I called the front desk to express their rude attitudes and the excuse was that they were not Hilton employees but outside contractors. You'd think the Embassy Suite leadership would check them for appearance and professionalism, or at a bare minimum let them know Hilton level of service since they are representing the hotel. The day staff at the front desk was amazing but the evening front desk staff on Saturday night around 10:30 was just rude. I would have gotten her name but she was the only front desk staff member that I spoke with that didn't greet me and give her name. It was because of this hit and miss guest service combined with the horrible security staff that I gave them an average. The were rooms spacious and clean. The food was edible but nothing to write home about. The bar tenders were friendly and drinks were made well.

  • Stayed: May 2014, travelled on business
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Thank NavyTraveller76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this reviewResponded 27 May 2014

Thanks for the helpful feedback. Our security is very important to us. You will be happy to know that we contacted our security agency and we set up a meeting to review all of their procedures. We are very confident that the outcome will be great and that our guests will feel safe and secure. We are glad to see that you thought the rooms and bar were nice. We promise to fix the areas that you felt were not up to par. Thanks and we hope to see you soon.

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Reviewed 19 May 2014

Very good hotel for this location! Big and clean rooms with everything what you need. Good gym and pool. Breakfast is not so various, but it's enough for the morning. The personnel is ready to help you always. But if you have no car nothing to do in this location, though you can order the shuttle from hotel.

  • Stayed: February 2014, travelled on business
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Thank Makvor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this reviewResponded 27 May 2014

Thanks for the review. We are happy to see you enjoyed your stay. As for breakfast, please see our cooked-to-order chef that will make you anything you want if the buffet /cereals/fruits/breads are not enough. Our goal is to get everyone off to a good start with a great breakfast!

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Reviewed 18 May 2014

There is no way that these people actually stayed at this hotel because the furniture is all worn and old, we had to use a towel just to sit on the chair. The toilet didn't work properly … We went there for mother’s day and the front desk Mgr. Sandy was the worst / rude / racist until I filed a complaint to the GM Chris his response was to contact my wife place of employment and try to get her fired. If this is the face of the Owner, this may not be the place to stay.

  • Stayed: May 2014, travelled with family
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4  Thank Emil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

I will be going back from time to time because its really worth it. We had late check out for 3pm and my family was able to enjoy the rooms, food, and most importantly the pool. The setting is sooo beautiful and they had a pool table which I love playing.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Shadisha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

very decent place and initially made booking error with dates through my own mistake. Staff were super cool and fixed everything. Brilliant. Breakfast was very good also. Room was very clean and tons of space.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this reviewResponded 27 May 2014

Wow, this is our fourth 5 STAR review in a row! Thanks for the positive feedback. We promise to continue to impress!

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Additional Information about Embassy Suites by Hilton Piscataway - Somerset

Address: 121 Centennial Ave, Piscataway, NJ 08854-8103
Phone Number:
Region: United States > New Jersey > Piscataway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Piscataway
Price Range: £93 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Piscataway - Somerset 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
This All Suite Hotel is located on the border of Piscataway and Somerset, just minutes from downtown New Brunswick and Rutgers University. Experience more comfort and freedom in two-room suites, complete with 2 TV's, a refrigerator and microwave. Wake up to complimentary made-to-order breakfast with fresh omelets and pancakes. Enjoy complimentary snacks and one drink during the Evening Manager's Reception. Host a business meeting or event at this modern hotel. Select from 7,000 sq. ft. of meeting and ballroom space. Wi-Fi and parking is complimentary. ... more   less 
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Also Known As:
Embassy Suites Piscataway - Somerset Hotel Piscataway
Embassy Suites Hotel Piscataway
Piscataway Embassy Suites
Embassy Suites By Hilton Piscataway - Somerset New Jersey

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