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“Wonderful staff” 4 of 5 bubbles
Review of Embassy Suites by Hilton Piscataway - Somerset

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Embassy Suites by Hilton Piscataway - Somerset
Ranked #1 of 4 Hotels in Piscataway
Certificate of Excellence
Erie, PA
Level Contributor
3 reviews
3 hotel reviews
“Wonderful staff”
4 of 5 bubbles Reviewed 10 July 2014

All the employees we came into contact with at the hotel were very friendly. When we had inquiries or requests they were quick to respond and were extremely accommodating. We had a very pleasant stay and would definitely stay there again.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Fyg_Fyreball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this review, 14 August 2014
This is fantastic! We will be sure to share this with our wonderful staff. Thanks for choosing us and we look forward to seeing you soon.
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686 reviews from our community

Traveller rating
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    105
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    35
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Pawhuska, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 July 2014

Embassy Suites is our favorite hotel because of the privacy the separate bedroom gives us when traveling with our kids. Unfortunately this particular location (once we were able to find it) had major plumbing issues. The toilet kept backing up & over flowed at 3am. Then we learned there was only 1 plunger in the entire hotel & my husband was forced to fix it. Then our bathroom sink leaked the entire 4 nights we were there. We reported it but nothing was fixed & we were not moved to a different room. The desk clerk giggled when I told her about the leak. Also the complimentary WiFi only worked on our laptop. None of the 4 cell phones in the room would sync up to it at this hotel. We stayed at 5 different Embassy Suites locations in 10 days & this is the only hotel we had WiFi problems with.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this review, 14 August 2014
Thank you for sharing your experience. You will be happy to know we are completing a great renovation and all guestrooms and bathrooms are a large part of that. All new fixtures and plumbing will also be completed. As for the internet, we recently started offering complimentary access to all registered guests. The signal is strong and all you need to enter is the code we will provide at check-in. If you experience any problems, please call the front desk so we can fix it. Thanks and I hope this is helpful for you and other readers.
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New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 8 July 2014

Served it's purpose, room could have been cleaner. Definitely felt dirty. Good thing we were only staying for one-night. Couldn't even bring myself to foray to the pool ... dubious about its cleanliness too. Disappointment.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank WorldTravelerNSEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this review, 14 August 2014
Thanks for your feedback. You will be happy to know that our housekeeping staff recently scored a 99% cleanliness on our quarterly inspection and we are so proud of them. With all the great feedback we have received, I am so sorry to hear about your concerns over cleanliness. Please give us another try as we complete our $6 million dollar renovation. Our main goal is to have all guests 100% satisfied.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, MI, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

This is an outstanding hotel with friendly service and quality service. It is beautiful as well - lovely landscaping and flowers inside and out. The amenities we used were very well supplied and very clean. Breakfast is the best here.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this review, 14 August 2014
Thanks for the wonderful review! Our new landscape was our way of improving the "welcome" that our guests experience. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 26 June 2014

Room was dirty and grimy. Shower flooded bathroom and carpet. Bed was soft and gross. Fire alarm middle of night followed by room filled with smoke. Breakfast and bar are average at best. Would never stay here again. Location is in an industrial park with nothing around.

  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this review, 1 July 2014
Thanks for taking the time to write a review. You will be happy to know that we are already renovating the entire hotel so please come back and see us soon. As for the smoke incident, we had an unfortunate incident with a guest overcooking an item in the microwave. If you recall, we did move all surrounding guests to other rooms in the hotel. The guest who burnt the food was very apologetic and we are glad that nobody got hurt. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bourbonnais, United States
1 review
3 of 5 bubbles Reviewed 25 June 2014

Site being remodeled. The AC units were too loud to sleep in two rooms. The room had a strong musty smell. The swimming pool is very small for a hotel this size. No more than 5-6 can actively use the pool.

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales at Embassy Suites by Hilton Piscataway - Somerset, responded to this review, 1 July 2014
Thank you for the review. You are correct that the hotel is doing some renovations but we plan them around our guests so they have little or no impact. They only work on weekdays during the day. There is no noise before 9AM and after 4PM. Please come back and see us soon as we are making significant progress each day. We are also replacing any AC unit that is not working properly or is too loud. Our indoor pool gets great reviews and is used quite often. The pool is large compared to other hotels and in order to ensure all of our registered guests get to use it, we limit usage to registered guests only. The 5-6 people you are referring to is for each room, not the entire pool. Thanks again and I hope you and others find this helpful.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Piscataway - Somerset

Property: Embassy Suites by Hilton Piscataway - Somerset
Address: 121 Centennial Ave, Piscataway, NJ 08854-8103
Phone Number:
Region: United States > New Jersey > Piscataway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Piscataway
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Piscataway - Somerset 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
Embassy Suites Piscataway-Somerset Hotel is an all-suite hotel centrally located in Piscataway, New Jersey just outside of neighboring Somerset, New Brunswick and Bridgewater. If you are traveling for business or leisure the hotel is located within close proximity to the following:Garden State Convention and Exhibition Center - 2 miles and Rutgers University & Stadium - 3 miles. ... more   less 
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Also Known As:
Embassy Suites Piscataway - Somerset Hotel Piscataway
Embassy Suites Hotel Piscataway
Piscataway Embassy Suites
Embassy Suites By Hilton Piscataway - Somerset New Jersey

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